User Manual

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UCM6200 Series User Manual
Version 1.0.15.16
Select the time interval along with the queue(s) and agent(s) to get detailed statistics, then press on which
information to be displayed (call distribution by agent, virtual queue distribution by hour...).
Switchboard
Switchboard is a Web GUI tool for call queue monitoring and management, admin can access to it from the
menu Call FeaturesCall Queue then press « Switchboard ».
Following page will be displayed:
Figure 151: Call Queue Switchboard
The table below gives a brief description for the main menus:
Table 74: Switchboard Parameters
Waiting
This menu shows the current waiting calls along with the caller id and the option
to hang-up call by pressing on the button.
Proceeding
Shows the current established calls along with the caller id and the callee (agent)
as well as the option to hang-up, transfer, add conference or barge-in the call
using the call options buttons.