Grandstream Networks, Inc.
COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.
FCC warning This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
SPECIFICATION Operating Frequency Band(RF): BT: 2402-2480MHz(TX&RX) BLE: 2402-2480MHz(TX&RX) 2.4GHz WIFI: 2412-2472MHz(TX&RX) 5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX) Max. Of Transmit Power: BT: 9.55dBm BLE: 2.45dBm 2.4GHz WIFI: 802.11b:19.78dBm;802.11g:18.12dBm; 802.11n20:18.91dBm;802.11n40:18.39dBm; 5GHz WIFI: 5150-5250MHz: 802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm 5250-5350MHz: 802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm 5470-5725MHz: 802.11a:16.42dBm;802.11n20:16.
GNU GPL INFORMATION WP820 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download WP820 Administration Guide Version 1.0.5.
Table of Contents DOCUMENT PURPOSE ............................................................................................... 10 CHANGE LOG .............................................................................................................. 11 Firmware Version 1.0.5.5 ..................................................................................................................... 11 Firmware Version 1.0.3.20 .................................................................................
Configuration via Web Browser ........................................................................................................... 28 Accessing the Web UI .................................................................................................................. 28 Web GUI Languages .................................................................................................................... 29 Saving the Configuration Changes .............................................................
Network Settings/Advanced Network Settings ............................................................................. 61 System Settings Page Definitions ........................................................................................................ 62 System Settings/Time and Language ........................................................................................... 62 System Settings/Security Settings ....................................................................................
Restore to Factory Default via the Web GUI ....................................................................................... 89 Restore to Factory Default Using Hard Keys ....................................................................................... 90 EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE ........................... 91 Table of Tables Table 1: WP820 Features at a Glance ........................................................................................................
DOCUMENT PURPOSE This document describes how to configure WP820 Enterprise Portable Wi-Fi phone features via the LCD menu and Web GUI menu. The intended audiences of this document are VoIP administrators. To learn the basic functions of WP820, please visit http://www.grandstream.com/support to download the latest “WP820 User Guide”.
CHANGE LOG This section documents significant changes from previous firmware versions. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.5.5 • Added export battery log. [Debug Info Menu] • Added Bluetooth interface on web UI. [Bluetooth] • Added Wi-Fi Channel Mode. [Channel Mode] • Added custom wallpaper support on web UI. [Wallpaper Setting] • Added OpenVPN mode.
• Added subscribe expiration option. [Account/SIP Settings] • Added support for factory reset to first unregister sip message without contact head. [FACTORY RESET] • Updated SRTP icon to display only when signaling and media are both encrypted. [WP820 Icons Description] Firmware Version 1.0.3.6 • Changed voicemail notification from “Ordinary” to “Normal”. [WP820 Icons Description] Firmware Version 1.0.3.5 • Supported TLSv1.2.
Firmware Version 1.0.1.15 • No major changes. Firmware Version 1.0.1.12 • This is the initial version for WP820. WP820 Administration Guide Version 1.0.5.
GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/WP820_web_gui.zip 1. Screenshot of Login page 2. Screenshots of Status pages 3. Screenshots of Account pages 4. Screenshots of Phone Settings pages 5. Screenshots of System Settings pages 6. Screenshots of Maintenance pages 7. Screenshots of Application pages 8. Screenshots of Value-added Service pages WP820 Administration Guide Version 1.0.5.
WELCOME Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments. Due to a durable design, this sleek phone is drop safe from 1.2 meters, with 150 hours standby time and 7.
PRODUCT OVERVIEW Feature Highlights The following table contain the major features of the WP820: Table 1: WP820 Features at a Glance WP820 2 SIP accounts and 2 lines. 3-way audio conference calls. Dual-band 802.11a/b/g/n Wi-Fi. Wi-Fi roaming and integrated Bluetooth. 150 hours standby time. 7.5 hours talk time.
Telephony Features Hold, transfer, forward, 3-way audio conference, downloadable phonebook (XML, up to 1000 items), call waiting, call log (up to 100 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server redundancy and fail-over, push to talk Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES based secure configuration file, SRTP, TLS, 802.
GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP820. Equipment Packaging Table 3: Equipment Packaging WP820 • 1x Handset unit • 1x Universal power supply 5V • 1x Charger cradle • 1x Belt clip • 1x Rechargeable battery • 1x Quick Installation Guide • 1x GPL Statement Figure 1: WP820 Package Content Note: Check the package before installation.
Setting up the WP820 Charging Station Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP820: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner. 3. Close the battery cover. Note: Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer to Battery Information.
Battery Information • Technology: Rechargeable Li-ion Battery • Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35V) • Capacity: 1500mAh • Standby time: up to 150 hours • Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP820, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.
Figure 4: WP820 Description The following table describe the WP820 keypad keys. Table 4: WP820 Description Key 1. Proximity sensor Description The proximity senor can detect and measure gravitational acceleration, tilt, vibration, altitude changes, and static position. 2. Earphone Delivers audio output. 3,4 Volume up / Down Keys Configure the handset and ringtone volume. 5. PTT Key PTT (Push-to-Talk) button, to initiate PTT call.
9. Alphanumeric Keypad Provides the digits, letters, and special characters in context-sensitive applications. For + sign, press and hold key 0. 10. * / Mute key Activates or deactivates the mute feature when keep pressing on * in idle screen. 11. LED indicator 1dual-color LED indicator indicating: power, call, battery, message waiting… 12. 3.5 mm headset jack Phone connector for the headphones/headsets. 13. Color LCD Screen 2.4-inch (240x320) TFT color LCD 14.
Voicemail notification (Urgent) Voicemail notification (Normal) Mute enabled icon DND enabled icon Bluetooth enabled icon Bluetooth connected icon SRTP & TLS enabled icon Contacts SMS Call History Voice Mail Diagnosis Settings Tools Status Note: SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted. WP820 Handset Menu The handset has an easy-to-use menu structure. Every menu opens a list of options.
Options Search Contacts All Missed Outgoing Incoming Call History Options New Preferred Internet Protocol Wi-Fi Wi-Fi Band Wi-Fi Settings Wi-Fi Signal Warning Wi-Fi Roaming Mode Bluetooth Bluetooth Settings Additional Network Settings SMS Urgent Normal Voice Mail Diagnosis LCD diagnosis LCD off LED diagnosis Keypad diagnosis Audio loopback Acceleration sensor Proximity sensor Vibrator Certificate Verification Traceroute Ping NSLookup Settings Sound Display Gestures Button Customization Date and tim
Contacts Display the list of the registered contacts and also the groups contacts with the ability of searching, adding or editing the entries and also deleting the selected contacts. Call History Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts to Shared Contacts directly from call logs. SMS SMS stands for Short Message Service and referred to as a "text message".
App Status • Alarm Clock: Configures the alarm clock settings • Calculator: performs arithmetic operations on numbers. Displays account status, system info, Network status and network statistics • Account status. • System Info: Press to enter the sub menu for Running memory, Storage status, MAC address, System version, Recovery version, U-boot version, Kernel version, Hardware version, PN number, Country code and Running time.
Note: If 5GHz and 2.4Ghz are both available, the WP820 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep it Dual Band. Obtain WP820 IP Address In order to know which IP address is assigned to your WP820, please follow below steps: 1. Unlock first your WP820 and press “Menu” (Middle softkey) or Ok button to view operation menu. 2.
WP820 WEB GUI ACCESS CONFIGURATION The WP820 can be configured using: • Web GUI embedded on the WP820 using PC's web browser. • LCD Configuration Menu using the WP820 keypad. Note: From the Web GUI, you can configure all the functions supported by the WP820; while via keypad menu, you can access limited configuration. Configuration via Web Browser The WP820 embedded Web server responds to HTTP/HTTPS GET/POST requests.
Web GUI Languages Currently the WP820 web GUI supports English, Chinese languages. Users can select the language in web GUI login page, or at the upper right of the web GUI after logging in. Figure 8: WP820 Web GUI Language Saving the Configuration Changes When changing any settings, always submit them by pressing Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit.
5. Press Save button to save your new settings. Figure 9: User Level Password Notes: • DO NOT USE same password for both user and admin accounts. • The password is case sensitive with maximum length of 25 characters. Changing Admin Level Password 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password is: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings → Security Settings. 4.
Notes: • DO NOT USE same password for both user and admin accounts. • The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password are: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings → Security Settings. 4. In Web/SSH Access page, select the access method depending on desired protocol (HTTP or HTTPS) 5.
WP820 WEB GUI SETTINGS This section describes the options in the WP820 Web UI. As mentioned, you can log in as an administrator or an end user. • Status: Display account status, network status and system info. • Account: Configure accounts with general settings, SIP settings, codec settings, call settings and advanced settings. • Phone Settings: Configure general settings, call settings, ringtone, Video Settings, PTT/multicast paging and Wallpaper setting.
NAT Type Indicates type of NAT for each Profile. (Based on STUN protocol.) IPv4 Address Type Indicates the configured address type: DHCP or Static IP IPv4 Address Displays assigned IP address. Example: 192.168.5.110 Subnet Mask Displays assigned subnet mask. Example: 255.255.255.0 Default Gateway Displays assigned default gateway. Example: 192.168.5.1 DNS Server 1 Shows assigned DNS server address 1. Example: 8.8.8.8 DNS Server 2 Shows assigned DNS server address 2. Example: 8.8.4.
Factory Serial Factory Serial Number. Number Account/General Settings Account Settings Account Active This field indicates whether the account is active. The default setting is “Yes”. The default value for Account 2 is “No”. Account Name Configure the name associated with each account to be displayed on the LCD. SIP Server Configures the URL or IP address, and port of the SIP server. This is provided by your VoIP service provider (ITSP).
Voice Mail Access Defines the voice mail portal access number to allow users accessing their voice Number messages. Network Settings Outbound Proxy Configures the IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session Border Controller. It's used by the phone for Firewall or NAT penetration in different network environments. If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can provide a solution.
NAT Traversal Specifies which NAT traversal mechanism will be enabled on the phone. It can be selected from the dropdown list: • NAT NO • STUN • Keep-alive • Auto • OpenVPN If the outbound proxy is configured and used, it can be set to “NAT NO”. If set to "STUN" and STUN server is configured, the phone will periodically send STUN message to the SUTN server to get the public IP address of its NAT environment and keep the NAT port open. STUN will not work if the NAT is symmetric type.
Subscribe Expiration Specifies the frequency (in minutes) in which the phone refreshes its subscription (m) with the specified register. The maximum value is 64800(about 45 days). Re-register before Specifies the time frequency (in seconds) that the phone sends re-registration Expiration (s) request before the Register Expiration. The default setting is 0. The range is from 0 to 64800.
Use P-Preferred- Specifies if the P-Preferred-Identity Header will be presented in the SIP INVITE Identity Header message. If set to “default", the P-Preferred-Identity Header will be omitted in SIP INVITE message when "Huawei IMS" special feature is active. If set to "Yes", the P-Preferred-Identity Header will always be presented. If set to "No", it will be omitted. The default setting is "Default".
Remove OBP from Configures to remove outbound proxy from route. If set to "Enable", the SIP Route account will notify the server to remove the proxy in NAT/Firewall environment; If set to "Always", the SIP account will notify the server to remove the proxy unconditionally. The default setting is "Disable". Enable 100rel Actives PRACK (Provisional Acknowledgment) method. PRACK improves the network reliability by adding an acknowledgement to the provisional Responses (1xx).
Callee Request Sets the callee party to act as refresher by force. If set to "Yes" and the both parties Timer support session timers, the phone will enable the session timer feature when it receives inbound calls. The SIP 200 OK will include the content “refresher=uas”. The default setting is "No". Force Timer Configures the session timer feature on the phone by force. If it is set to "Yes", the phone will use the session timer even if the remote party does not support this feature.
Priority When set to "Caller", the phone negotiates by SDP codec sequence from received SIP Invite; When set to "Callee", the phone negotiates by audio codec sequence on the phone. Use First Matching Includes only the first matching vocoder in its 200OK response, otherwise it will Vocoder in 200OK include all matching vocoders in same order received in INVITE. SDP The default setting is No. iLBC Frame Size Specifies iLBC packet frame size (20ms or 30ms). Default is 30ms.
Voice Frames Per TX Configures the number of voice frames transmitted per packet (It is recommended that the IS limit value of Ethernet packet is 1500 bytes or 120Kbit/s). When configuring this, it should be noted that the "ptime" value for the SDP will change with different configurations here. This value is related to the codec used in the codec table or negotiate the payload type during the actual call. For example, if the setting is set to 2 and the first code is G. 729 or G.
Use H.264 Configures that whether to set H.264 constrained profiles to use H.264 CBP to Constrained Profiles establish video call with WebRTC. The function takes effect when H.264 profile setting includes BP type. It is recommended to set to "Yes" when establishing video call with WebRTC The default setting is “No”. Video Bit Rate Configures the bit rate for video stream received on the WP820. The default setting is 2048 kbps. The valid range is from 32 – 2048 kbps.
SRTP Key Length Configures all the AES (Advanced Encryption Standard) key size within SRTP. It can be selected from dropdown list: • AES128&256 bit • AES 128 bit • AES 256 bit If it is set to “AES 128&256 bit”, the phone will provide both AES 128 and 256 cipher suite for SRTP. If set to “AES 128 bit”, it only provides 128-bit cipher suite; if set to “AES 256 bit”, it only provides 256-bit cipher suite. The default setting is “AES128&256 bit”. Enable SRTP Key Defines the SRTP key life time.
Play Warning Tone for When enabled, the phone will play warning tone when auto answer Intercom. By Auto Answer Intercom default, it’s enabled. Intercom Barging Configures whether to answer the incoming intercom call when there is already an active call on the phone.
DND Call Feature On Configures the feature code to enable the DND (Do Not Disturb) feature for this account. If it is configured, the phone will dial the feature code automatically when the DND feature is enabled. DND Call Feature Off Configures the feature code to disable the DND (Do Not Disturb) feature for this account. If it is configured, the phone will dial the feature code automatically when the DND feature is disabled.
Dial Plan Dial Plan Prefix Adds specified prefix to dialed number. Disable Dial Plan Enables/disables the Dial plan mechanism for different cases. If the specific case is checked, the Dial plan mechanism will be disabled. • Dial Page: It controls the pattern of dialing numbers from the keypad, phone app and account widget. • Contact: It controls the pattern of dialing numbers from local and Broadsoft contacts. • Incoming call history: It controls the pattern of dialing numbers from inbound call logs.
Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} – • Allow any length of number with leading digit 2 and 10 digitnumbers of leading digit 1 and leading exchange number between 2 and 9; If leading digit is 2, replace leading digit 2 with 011 before dialing.
Caller IDs Caller ID Display Specifies which header tag will be used from the SIP INVITE message for the Caller ID display. • If it is set to ”Auto”, the phone will use the one of the available headers in the priority hierarchy of P-Asserted Identify Header, Remote-Party-ID Header and FROM Header. • If it is set to “From Header”, it will use the FROM header information for the Caller ID. • If it is set to “Disabled”, all the incoming calls Caller ID will be displayed with “Unavailable”.
Account/Advanced Settings Security Settings Check Domain Defines whether the domain certificates will be checked when TLS/TCP is used Certificates for SIP Transport. The default setting is "No". Validate Certification Configures whether to validate certification chain, when TLS/TCP is configured Chain for SIP Transport. If this is set to “Yes”, phone will validate server against the new certificate list. The default setting is “No”.
SIP Realm Used for Configure this item to validate incoming INVITE, but you must enable Challenge INVITE & authenticate incoming INVITE first to make it take effect. You can verify the NOTIFY NOTIFY information for the provision, including check- sync, resync and reboot, but only when SIP NOTIFY authentication enabled first to make it take effect. MOH Upload Local MOH Loads the MOH (Music on Hold) file to the phone. Click on “Browse” button to Audio File upload the music file from local PC.
Phone Settings Page Definitions Phone Settings/General Settings Basic Settings Local RTP Port Defines local RTP port used to listen and transmit RTP packets. Valid range is 50040 – 65000. Default is 50040. Use Random Port Forces the phone to use random ports for both SIP and RTP messages. This is usually necessary when multiple phones are behind the same full cone NAT. The default setting is “No”. Note: This parameter must be set to “No” for Direct IP Calling to work.
Server List The server list consists all the domain names or IP addresses of the SIP servers under the selected sever alias. The registration priority of addresses in the list is from top to bottom and supports up to 2 SIP domains per alias. Phone Settings/Call Settings Call Settings Enable Video Call Enables the video call feature. Enable Call Waiting Enables the call waiting feature. If it is unchecked, the phone will reject the second incoming call during an active session without user’s knowledge.
Default Ringtone Configures the default ringtone for incoming calls. Notification Tone Configures the notification tone for new SMS and voicemails. Offhook Auto Dial Configures a User ID/Extension to dial up automatically after the offhook auto dial delay time ends when the phone is offhook or hands-free. The phone will use the first account to dial out by default. Offhook Auto Dial Defines the delay time of Offhook Timeout.
Call Progress Tones: Configures ring or tone frequencies based on parameters from local telecom. The •Dial Tone • Second Dial Tone default value is North American standard. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds. • Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]]; • Ring Back Tone (Frequencies are in Hz and cadence on and off are in 10ms) • Busy Tone ON is the period of ringing (“On time” in ‘ms’) while OFF is the period of silence.
Enable Frame Enables the phone system for frame skipping in video decoder. If it is enabled, the Skipping in Video video decoder will skip the P frame and start decoding from the next I frame. Decoder Enabling this option will help reduce flickering in the video when the bandwidth is limited in the network environment. The default setting is "Yes".
Accept while busy Defines whether to accept PTT calls while device is in active call. • If set to "No", device will ignore PTT calls while in active call. • If set to "Yes", while in active PTT call, device will accept PTT if it has the same priority; If device is in active SIP call, device will accept PTT and put the SIP call on hold. Default is “No” Caller ID Set Caller ID displayed on the call interface during a PTT call. PTime (ms) Set payload size for PTT.
Multicast settings Defines paging group. Users can configure whether to use the group for transport, accept, join group and its label. Only available and joined group will be displayed in paging group list. If users need send or receive paging, "Transport" and "Accept" must be enabled for this group. Multicast Paging Function Settings Paging Priority Determines if a new paging call whose priority is higher than the existing paging Active call will be answered.
Network Settings Page Definitions Network Settings/Bluetooth Bluetooth Device Name Display name when paired with other devices. Bluetooth Headset Enables/Disables Bluetooth headset mode. The WP820 will become a headset of Mode the paired Bluetooth device, and can answer and dial calls for the paired device after enabled. Bluetooth Enables/Disables Bluetooth function. The WP820 can be found by nearby Bluetooth devices after enabled. Bluetooth Devices Scan available devices and complete the pairing.
Add Network ESSID Determines the ESSID of the default Wi-Fi network. The default password is “wp!987@dmin” and it uses WPA2PSK security access. Security Mode for This parameter defines the security mode used for the wireless network when the Hidden SSID SSID is hidden. Password Configures the hidden ESSID password. Advanced Settings Country Code Configures Wi-Fi country code. The default value is "United States of America". Note: Reboot is requested to take effect.
OpenVPN® Mode Simple mode only supports some basic or common parameters configuration; Professional mode supports configuration file upload in zipped format, which is totally customized by need, please refer to https://openvpn.net for more information. Enable OpenVPN® Enables/disables the LZO compression. When LZO compression is enabled on Comp-lzo the OpenVPN server, this option needs to be checked otherwise there will be a network connection failure.
Layer 3 QoS for SIP Defines the Layer 3 packet’s QoS parameter for SIP messages in decimal pattern. This value is used for IP Precedence, Diff-Serv or MPLS. The default setting is 26 which is equivalent to the DSCP name constant CS6. Layer 3 QoS for Defines the Layer 3 packet’s QoS parameter for RTP messages in decimal Audio pattern. This value is used for IP Precedence, Diff-Serv or MPLS. The default setting is 46 which is equivalent to the DSCP name constant CS6.
DHCP Option 42 Obtains NTP server address from a DHCP server using DHCP Option 42; it will Override NTP Server override configured NTP Server. If set to “No”, the phone will use configured NTP server to synchronize time and date even if an NTP server is provided by DHCP server. The default setting is enabled. Note: Reboot is required to take effect. DHCP Option 2 to Obtains time zone setting (offset) from a DHCP server using DHCP Option 2; it will Override Time Zone override selected time zone.
Access Method Determines which protocol will be used to access the phone ‘s Web GUI. It can be selected from HTTP and HTTPS. The default setting is HTTP. Port Specifies which port to use to access the phone Web UI. By default, if HTTP, the port number will be 80; if HTTPS is selected, the port number will be 443. Configuration via Configures the access control for the users to configure from keypad Menu.
SIP TLS Private Key Specifies SSL certificate key password used for SIP over TLS in X.509 format. Password Certificate Management CA Certificate Import Trusted CA Allows to upload the CA Certificate file to phone. Certificates Trusted CA Lists trusted CA certificates previously uploaded. Administrator can delete a Certificates certificate from here. User Certificate Add Certificate Allows to upload & Install User Certificate file to phone.
Screen Lock Add new digit password, edit current password and it displays the current screen Password lock password. System Settings/Preferences LCD & LED Management Enable Missed Call When “checked", the LED indicator on the upper right corner of the phone will light Indicator up when there is missed call on the phone.
Button Customization Soft key Main Screen Left Configures the function of the left softkey when users are on the Main screen. Softkey Main Screen Center Configures the function of the center softkey when users are on the Main screen. Softkey Main Screen Right Configures the function of the right softkey when users are on the Main screen. Softkey Call Screen Left Configures the function of the left softkey when users are on the Call screen.
ACS URL Specifies URL of TR-069 ACS (e.g., http://acs.mycompany.com), or IP address. Default setting is https://acs.dgms.cloud ACS User name Enters username to authenticate to ACS. ACS Password Enters password to authenticate to ACS. Periodic Inform Sends periodic inform packets to ACS. Enable The default setting is “No”. Periodic Inform Configures to sends periodic “Inform” packets to ACS based on specified interval. Interval (s) The default setting is 86400.
HTTP/HTTPS Enters the password for the firmware HTTP/HTTPS server. Password Firmware File Prefix Checks if firmware file is with matching prefix before downloading it. This field enables user to store different versions of firmware files in one directory on the firmware server. Firmware File Checks if firmware file is with matching postfix before downloading it. This field Postfix enables user to store different versions of firmware files in one directory on the firmware server.
Config File Postfix Enables your ITSP to lock configuration updates. If configured, only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone. Authenticate Conf Sets the phone to authenticate configuration file before applying it. When set to File “Yes”, the configuration file must include value P1 with phone’s administration password. If it is missed or does not match the password, the phone will not apply it. The default setting is “No”.
Allow DHCP Option Enables DHCP Option 242. Once enabled, the phone will use the configuration 242 (Avaya IP info issued by the local DHCP in Option 242 to configure proxy, transport protocol Phones) and server path. The default setting is “Yes”. Config Provision Download and By default, the device will provision the first available config in the order of cfgMAC, Process All Available cfgMAC.xml, cfgMODEL.xml, and cfg.
Maintenance/System Diagnosis Syslog Syslog Protocol Syslog Level Select the transport protocol over which log messages will be carried. • UDP: Syslog messages will be sent over UDP (the default setting). • SSL/TLS: Syslog messages will be sent securely over TLS connection. Selects the level of logging for syslog. The default setting is "None". There are 4 levels from the dropdown list: DEBUG, INFO, WARNING and ERROR.
Debug One-click Debugging One-click Debugging Captures the checked info in the debugging list, click "Start" to debug if including "Capture trace" item and click "Stop" to end, Click "Capture" in another situation. All retrieved files will be generated to a package, and the last package will be overwritten, while the trace file will stay remain. Debug Info Menu Displays a list of info items that can be debugged, currently supports system logs, info log, capture trace, tombstones, ANR log and Battery Log.
Screenshot Screenshot Click the screenshot to capture and save the current phone screen image. Screenshot List Selects the existing screenshot file and click the "Delete" button on the right to delete the file. View Screenshot Click the "List" button to view the existing screenshot file. Click the file name to open or save the screenshot to the computer. Traceroute Target Host Configures the IP address or URL for the Target Host of the Traceroute.
Here below the supported events by the phone: Bootup Completed Configures the event URL when phone boots up. Incoming Call Configures the event URL when phone has an incoming call. Outgoing Call Configures the event URL when phone has an outgoing call. Missed Call Configures the event URL when the phone has new a missed call. Connected Configures the event URL when a call is established. Disconnected Configures the event URL when a call is disconnected.
$product The product name of the phone. $program_version The software version of the phone. $hardware_version The hardware version of the phone. $language The display language of the phone. $local The called number on the phone. $display_local The display name of the called number on the phone. $remote The call number on the remote phone. $display_remote The display name of the call number on the remote phone. $active_user The account number during a call on the phone.
Delete Select the group you want to be deleted and press on Delete. Blacklist Remove blacklist Select the blacklist you want to be deleted and press on Remove blacklist. Import/Export Contacts Import Clear the Old List Clear Old History Configure to delete the previous contacts before downloading the new ones. • If set to "Clear all", the phone will delete all previous records before Mode importing the new records.
The default setting is “UTF-8”. File Type Sets the type format for phonebook file importing. It can be selected from the dropdown list. • XML • vCard The default setting is "XML". Import Local File Uploads the contact file from PC to the phone. Export File Encoding Specifies the encoding format for phonebook file exporting.
• If set to "Keep Local Contacts", the new-added local new contacts will not be deleted when downloading new records. The default setting is “Clear all”. Replace Duplicate Configures the phone to keep the original contact entries when duplicated contact Items entries are included in the contact file. If set to "Yes", the phone will replace the original entries to the new one. Otherwise, the phone will save both contact entries. The default setting is "No".
Download Now • None • 5 minutes • 30 minutes • 1 Hour • 2 Hours • 4 Hours • 6 Hours • 8 Hours • 12 Hours Starts downloading the XML phonebook to the phone immediately. Application/LDAP Book Connection Mode Selects which protocol will be used for LDAP searching, LDAP or LDAPS. Server Address Configures the URI of the LDAP (Lightweight Directory Access Protocol) server. Port Configures the LDAP server port. The default LDAP port number is 389.
LDAP Name Filter Configures the filter used for name lookups. Examples: (|(cn=%)(sn=%)) returns all records which has the "cn" or "sn" field starting with the entered prefix; (!(sn=%)) returns all the records which do not have the "sn" field starting with the entered prefix; (&(cn=%) (telephoneNumber=*)) returns all the records with the "cn" field starting with the entered prefix and "telephoneNumber" field set. LDAP Number Filter Defines the filter used for number lookups.
Value-added Service Page Definitions Value-added Service Door System Type Configures the door system type. Each GDS door system has 2 different access system. Door System Name Display info on LCD when incoming call matches GDS number. This is used to identify door position, e.g:"east gate" or "3rd floor gate". System Number Enables open door button display when caller number or IP address matches Password this setting. e.g:"36311" or "192.168.124.
Warning Timeout Set the timeout value of warning. The phone will start alarm if the phone keeps warning and not be canceled. Panic Call Silent Alarm If set to “Yes”, the alarm triggered by pressing multi-function button will be silent alarm. Emergency Call If set to “Yes”, the phone will automatically dial out emergency dial number when into alarm state. Associated account Selects the call account for emergency calls.
UPGRADING AND PROVISIONING The WP820 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com/BETA fw.mycompany.com Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on WP820. They are Keypad Menu and Web GUI. Configure via keypad Menu 1.
Configure via Web GUI Open a web browser on PC and enter the IP address for the WP820. Then login with the administrator username and password. Go to Maintenance → Upgrade → Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS). Save and apply the changes or reboot the phone for the upgrade process to begin.
5. Select the firmware file from your PC. Then uploading progress will show at the button where it was "Upload" in the above step. 6. When uploading is done, users can see the upgrading process starts on the WP820 LCD. 7. The phone will reboot again with the new firmware version upgraded. Figure 14: Upload Firmware File to Update No Local Firmware Servers Service providers should maintain their own firmware upgrade servers.
Figure 15: New Firmware Detected 4. Press Ok to start the upgrade. Note: The USB flash drive should be on FAT32 format and the firmware file should be necessarily named wp820fw.bin Config Provision via USB This feature allows the user to place a XML configuration file on a USB drive and upload to WP820. Note: WP820 will automatically scan the USB drive for cfg{mac}.xml files after the connection is established.
Provisioning and Configuration File Download Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The "Config Server Path" is the TFTP, HTTP or HTTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The "Config Server Path" can be the same or different from the "Firmware Server Path".
FACTORY RESET Restore to Factory Default via LCD Menu Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. There are two methods to restore the WP820 to the factory default settings. 1.
4. Click OK to restore the phone to factory settings. Figure 18: WP820 Web GUI - Confirm Factory Reset Restore to Factory Default Using Hard Keys To perform hard reset of the phone using keypad buttons please follow below steps: 1. Power cycle the WP820. 2. Press key 1 + key 9 immediately and hold it until the LCD shows the factory reset message 3. Release the buttons and the phone will boot up with the default settings.
EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
