Grandstream Networks, Inc.
COPYRIGHT ©2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.
FCC warning This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) The device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
SPECIFICATION Operating Frequency Band(RF): BT: 2402-2480MHz(TX&RX) BLE: 2402-2480MHz(TX&RX) 2.4GHz WIFI: 2412-2472MHz(TX&RX) 5GHz WIFI: 5150-5250MHz,5250-5350MHz,5470-5725MHz(TX&RX) Max. Of Transmit Power: BT: 9.55dBm BLE: 2.45dBm 2.4GHz WIFI: 802.11b:19.78dBm;802.11g:18.12dBm; 802.11n20:18.91dBm;802.11n40:18.39dBm; 5GHz WIFI: 5150-5250MHz: 802.11a:16.93dBm;802.11n20:17.49dBm;802.11n40:16.40dBm 5250-5350MHz: 802.11a:15.69dBm;802.11n20:15.53dBm;802.11n40:15.46dBm 5470-5725MHz: 802.11a:16.42dBm;802.11n20:16.
GNU GPL INFORMATION WP820 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download WP820 User Guide Version 1.0.5.
Table of Contents DOCUMENT PURPOSE ............................................................................................... 16 CHANGE LOG .............................................................................................................. 17 Firmware Version 1.0.5.5 ..................................................................................................................... 17 Firmware Version 1.0.3.20 .................................................................................
Configuration via Web Browser ........................................................................................................... 34 Accessing the Web UI .................................................................................................................. 34 Web GUI Languages .................................................................................................................... 35 Saving the Configuration Changes .............................................................
WP820 Network Statistics ............................................................................................................ 49 WP820 Battery .............................................................................................................................. 50 Screen Lock ......................................................................................................................................... 50 Setting the Key Lock from Handset ............................................
Placing calls ......................................................................................................................................... 65 Make a Call using a Line .............................................................................................................. 65 Dialing from Call history ................................................................................................................ 66 Dialing from Phonebook .....................................................
Dial Out from Call History .................................................................................................................... 85 Call History Options ............................................................................................................................. 85 Call History Details ............................................................................................................................... 86 SMS ..........................................................
Gesture Control .................................................................................................................................. 101 Flip Phone ................................................................................................................................... 101 Pick Up ....................................................................................................................................... 102 CONNECTING WP820 TO GDS3710 DOOR SYSTEM .........................
Table of Tables Table 1: WP820 Features at a Glance ........................................................................................................ 21 Table 2: WP820 Technical Specifications ................................................................................................... 21 Table 3: Equipment Packaging ................................................................................................................... 23 Table 4: WP820 Description ..................................
Table of Figures Figure 1: WP820 Package Content ............................................................................................................ 23 Figure 2: Charging Station .......................................................................................................................... 24 Figure 3: WP820 Handset Setup ................................................................................................................ 24 Figure 4: WP820 Description ........................
Figure 41: Wallpaper - Display Mode .......................................................................................................... 62 Figure 42: Wallpaper - Uploaded ................................................................................................................ 62 Figure 43: Switching Wallpaper from Handset ............................................................................................ 63 Figure 44: Switching Wallpaper from Web GUI ..................................
Figure 83: PTT Call (Caller) ........................................................................................................................ 92 Figure 84: PTT Call (Callee) ....................................................................................................................... 93 Figure 85: PTT Call Release ....................................................................................................................... 93 Figure 86: Enabling Group Paging .......................
DOCUMENT PURPOSE This document describes how to use WP820 Enterprise Portable Wi-Fi phone. To learn the advanced functions of WP820, please visit http://www.grandstream.com/support to download the latest “WP820 Administration Guide”.
CHANGE LOG This section documents significant changes from previous firmware versions. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.5.5 • Added battery status. [WP820 Battery] • Added Bluetooth interface on web UI. [Bluetooth] • Added visual voicemail function. [Voice Mail] • Added custom wallpaper support on web UI. [Wallpaper Customization] • Added Wi-Fi provision via USB.
• Updated SRTP icon to display only when signaling and media are both encrypted. [WP820 Icons Description] Firmware Version 1.0.3.6 • Changed voicemail notification from “Ordinary” to “Normal”. [WP820 Icons Description] Firmware Version 1.0.3.5 • Supported TLSv1.2. [Technical Specifications] • Added Slovak language support on LCD display. [Technical Specifications] • Added warning tone when device is low on battery.
GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/WP820_web_gui.zip 1. Screenshot of Login page 2. Screenshots of Status pages 3. Screenshots of Account pages 4. Screenshots of Phone Settings pages 5. Screenshots of System Settings pages 6. Screenshots of Maintenance pages 7. Screenshots of Application pages 8. Screenshots of Value-added Service pages WP820 User Guide Version 1.0.5.
WELCOME Thank you for purchasing Grandstream WP820. This powerful Enterprise Portable Wi-Fi Phone features dual-band 802.11a/b/g/n Wi-Fi, supports Wi-Fi roaming, and integrated Bluetooth. The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences, warehouses, retail stores, hotels and many more environments. Due to a durable design, this sleek phone is drop safe from 1.2 meters, with 150 hours standby time and 7.
PRODUCT OVERVIEW Feature Highlights The following table contain the major features of the WP820: Table 1: WP820 Features at a Glance WP820 2 SIP accounts and 2 lines. 3-way audio conference calls. Dual-band 802.11a/b/g/n Wi-Fi. Wi-Fi roaming and integrated Bluetooth. 150 hours standby time. 7.5 hours talk time.
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES based secure configuration file, SRTP, TLS, 802.1x media access control HD Audio Yes, both on handset and speakerphone with support for wideband audio, HAC supported QoS Multi-language 802.
GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining best performance with the WP820. Equipment Packaging Table 3: Equipment Packaging WP820 • 1x Handset unit • 1x Universal power supply 5V • 1x Charger cradle • 1x Belt clip • 1x Rechargeable battery • 1x Quick Installation Guide • 1x GPL Statement Figure 1: WP820 Package Content Note: Check the package before installation.
Setting up the WP820 Charging Station Plug the power adapter into a power source socket to start using the charging station. Figure 2: Charging Station Handset Please refer to the following steps in order to setup your WP820: 1. Open the battery cover. 2. Insert the battery with the electrodes in the bottom left corner. 3. Close the battery cover. Note: Please charge the battery fully before using the handset for the first time. (For more information about the battery, please refer to Battery Information.
Battery Information • Technology: Rechargeable Li-ion Battery • Voltage: 3.8V (Nominal Voltage 3.8V / Limited charge Voltage: 4.35 V) • Capacity: 1500mAh • Standby time: up to 150 hours • Talk time: up to 7.5 hours’ active talk time In order to get the best performance of your WP820, we recommend using original battery provided in the package. The specifications may differ depending on the age and capacity of the battery used.
Figure 4: WP820 Description The following table describes the WP820 keypad keys. Table 4: WP820 Description Key 1. Proximity sensor Description The proximity senor can detect the presence of a human ear. This sensing is done for two purposes: Reduce display power consumption by turning off the LCD backlight and to avoid inadvertent touches. 2. Earphone Delivers audio output. 3,4 Volume up / Down Keys Configure the handset and ringtone volume. 5.
6. Hands-free / Speaker Switches between Handset and Hands-free / Speaker modes. key 7. Arrow key combination Allows navigation of the cursor through the displayed menu options. (Up, Down, Left, Right) 8. Off-hook / Dial key Enters dialing mode, or dials number entered. 9. Alphanumeric Keypad Provides the digits, letters, and special characters in context-sensitive applications. For + sign, press and hold key 0. 10.
Speaker enabled icon Ringtone status Outgoing Call notification Missed Call notification Incoming Call notification Voicemail notification (Urgent) Voicemail notification (Normal) Mute enabled icon DND enabled icon Bluetooth enabled icon Bluetooth connected icon SRTP & TLS enabled icon Contacts SMS Call History Voice Mail Diagnosis Settings Tools Status Note: SRTP & TLS enabled icon will be displayed only in case signaling and media are both encrypted. WP820 User Guide Version 1.0.5.
WP820 LED Status Table 6: WP820 LED Status • Upgrading • Incoming call Green Blinking • Charging but not full Green Solid • Charging (full) • Missed call (s) • New voicemail (s) • New SIP Message (s) Red Solid • Network disconnected LED OFF • Normal Red Fast Flashing Green Slow Flashing Red Slow Flashing WP820 Handset Menu The handset has an easy-to-use menu structure. Every menu opens a list of options.
Options Search Contacts All Missed Outgoing Incoming Call History Options New Preferred Internet Protocol Wi-Fi Wi-Fi Band Wi-Fi Settings Wi-Fi Signal Warning Wi-Fi Roaming Mode Bluetooth Bluetooth Settings Additional Network Settings SMS Urgent Normal Voice Mail Diagnosis LCD diagnosis LCD off LED diagnosis Keypad diagnosis Audio loopback Acceleration sensor Proximity sensor Vibrator Certificate Verification Traceroute Ping NSLookup Settings Sound Display Gestures Button Customization Date and tim
Contacts Display the list of the registered contacts and also the groups contacts with the ability of searching, adding or editing the entries and also deleting the selected contacts. The maximum number of contacts is 1000. Call History Display the call history: Missed Calls, Accepted Calls, Outgoing Calls or All Calls. You can add contacts to Shared Contacts directly from call logs. SMS SMS stands for Short Message Service and referred to as a "text message".
App Status • Alarm Clock: Configures the alarm clock settings • Calculator: performs arithmetic operations on numbers. Displays account status, system info, Network status and network statistics • Account status. • Network status: Press to enter the sub menu for MAC address, IP setting information (DHCP/Static IP), IPv4 address, IPv6 address, Subnet Mask, Gateway; DNS server and VPN.
Key Description Key Description Key Description 1 . , ’ ? ! ” - 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 * . , ‘ ? ! “ - ( ) @ / : _ ; + % 0 Space # Switch mode * = < > $ [ ] { } \ ~ ^ # | ` & • “ABC” Mode: This mode allows to enter capital letters, digits and symbolic characters. Following table describes allowed characters for each key.
WP820 WEB GUI ACCESS CONFIGURATION The WP820 can be configured using: • Web GUI embedded on the WP820 using PC's web browser. • LCD Configuration Menu using the WP820 keypad. Note: From the Web GUI, you can configure all the functions supported by the WP820; while via keypad menu, you can access limited configuration. Configuration via Web Browser The WP820 embedded Web server responds to HTTP/HTTPS GET/POST requests.
Web GUI Languages Currently the WP820 web GUI supports English, Chinese languages. Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in Figure 7: WP820 Web GUI Language Saving the Configuration Changes When changing any settings, always submit them by pressing Save and Apply buttons. If using the Save button, after making all the changes, click on the Apply button on top of the page to submit.
4. In User Info Management, locate user password section: a. Type in the admin password in the Current Admin Password field. b. Type in your new user password in New User Password field. c. Type in again same entered password in Confirm New User Password field. 5. Press Save and Apply buttons to save your new settings. Figure 8: User Level Password Notes: • DO NOT USE same password for both user and admin accounts. • The password is case sensitive with maximum length of 25 characters.
Figure 9: Admin Level Password Notes: • DO NOT USE same password for both user and admin accounts. • The password is case sensitive with maximum length of 25 characters. Changing HTTP / HTTPS Web Access Port 1. Access the Web GUI of your WP820 using the admin’s username and password. (Default username and password are: admin/admin). 2. Press Login to access your settings. 3. Go to System Settings → Security Settings. 4.
Figure 10: Web/SSH access WP820 User Guide Version 1.0.5.
BASIC OPERATIONS WP820 Home Screen The WP820 Home screen comprises three pages that make it easy for the customer to access some settings, parameters or notifications.
Turning the Handset ON/OFF To turn ON the handset: Long press on Power key until the LCD screen lights up. To turn OFF the handset: Long press on Power key again when the handset is idle and press the softkey to choose to power off or reboot.
Figure 13: Connecting WP820 to Wi-Fi Network Note: WP820 supports connection to Wi-Fi with captive portal enabled that requires additional credentials to sign up or login before it’s allowed to use Wi-Fi. Wi-Fi Band Configuration If 5GHz and 2.4Ghz are both available, the WP820 will use 5GHz, but it may switch to 2.4GHz if the signal of 5GHz is poor. Users may also specify the Wi-Fi Band in order to fix it or to keep it Dual Band under Settings→Network Settings→Wi-Fi Band.
Figure 15: Wi-Fi Signal Warning Sensitivity Note: A message prompt also appears to notify users about poor Wi-Fi signal. While during the call, a beep tone will be played to notify users that Wi-Fi connection is lost. Wi-Fi Roaming Mode Configuration Wi-Fi Roaming settings configuration can also be done by users under Settings→Network Settings→WiFi Roaming Mode.
Connecting WP820 to Bluetooth Devices Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. The WP820 supports Bluetooth version 4.2. To connect to a Bluetooth device, turn on the WP820’s Bluetooth radio first. The first time when using a new Bluetooth device with the WP820, "pair" the device with WP820 so that both devices know how to connect securely to each other.
4. Set the Bluetooth headset mode parameter to ON in order to allow the WP820 to pair with other Bluetooth mobile devices to make calls. After successful pairing, users can press the call key and then press “Accounts” to select the Bluetooth account. Figure 17: Make calls using Bluetooth account 5. Access the Bluetooth devices settings and press on Refresh softkey, the WP820 will scan and display the IDs of all available Bluetooth devices in range.
Connect to a Bluetooth Device 1. In the Bluetooth devices settings → Paired devices, select the paired device you want to connect to. 2. Press on Connect. Figure 20: Connect to a Bluetooth device The Bluetooth connected device’s name will be showing in the Bluetooth devices menu. Figure 19: Bluetooth profile Connect to a Bluetooth Device from Web Interface Turn On/Off Bluetooth 1. Go to WP820's GUI →Network Settings→Bluetooth. 2. Turn On or Off the Bluetooth option.
Pair WP820 with a Bluetooth Device Before connecting the WP820 with other Bluetooth device, users must pair them first. They will stay paired afterwards unless they are unpaired. 1. Go to WP820's GUI →Network Settings→Bluetooth. 2. Turn on Bluetooth. 3. Enable “Bluetooth Headset Mode” and press Scan. 4. Select device from the discovered list and then click “save” then “Pair” and enter the key PIN on the paired device.
WP820 Network Status To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu. 2. Use arrow keys to reach Status menu and navigate to Network Status. Figure 22: WP820 Network Status Table 8: WP820 Network Status Description Item Description IPv4 information IPv4 Address Type Displays the IPv4 address type. IPv4 Address Displays the IPv4 address. Subnet mask Displays the subnet mask address.
Other network information MAC address Displays the handset’s MAC address. NAT Type Displays the NAT type. VPN VPN address Displays the VPN IPv4 address. WP820 System Info To check the system info, follow these steps: 1. Press Menu key to bring up operation menu 2. Use arrow keys to reach Status menu and navigate to System Info section.
PN Number Displays the Part Number. Country code Displays the country code. Running Time Displays the time during which the WP820 is powered on and working. WP820 Network Statistics To check the handset network information status, follow these steps: 1. Press Menu key to bring up operation menu. 2. Use arrow keys to reach Status menu and navigate to Network Statistics.
TX drop rate Displays the global percentage of TX packets that were dropped by router. RX Packets Displays the total packets volume received by handset. RX error packets Displays the amount of packets that failed to be received. WP820 Battery To check the Battery information, follow these steps: 1. Press Menu key to bring up operation menu. 2. Use arrow keys to Reach Status menu and navigate to Battery.
2. Set “Lock screen” to “On”. 3. (Optional). Configure “Set Password’ to define a PIN code (6-digit numerical password) to unlock the keypad and press “Save”. Figure 26: Keypad lock from handset Lock Screen Settings from Web GUI User can configure lock screen functions on the web UI. The screen lock password was also added to provide additional security. Default Disabled. 1. Proceed from System Settings → Security Settings → Lock Screen Settings. 2. Enable option “Screen Lock Function”. 3.
Figure 27: Lock Screen Settings Locking/Unlocking the Screen • To lock the Screen ▪ Press the Pound key “#” and hold for approximately 2 seconds, or ▪ Press On-hook / power key while the LCD is idle. • To unlock the Screen ▪ Press Unlock button (Left softkey) and Pound key “#” to unlock the keys. Figure 28: Unlock Keypad Note: When the phone is locked, it is still possible to pick up incoming calls. Configuring the LCD Brightness and Screen Timeout 1. Press Menu to bring up operation menu.
2. Use arrow keys to reach Settings. 3. Navigate to Basic Settings, and then select Display. 4. Configures the LCD brightness, key backlight, lock screen, screen time out and the font size. 5. Press “Back” (right softkey) to save and apply the new settings. Figure 29: LCD Display Configuration Return to Idle Screen Press the Power Key to quickly exit the menu and return back to the main idle screen.
b. Account Name: Any name to identify this specific user. c. SIP Server field with your SIP server IP address or FQDN. d. Secondary SIP Server with your secondary SIP server IP address or FQDN. Leave empty if not available. e. SIP User ID: User account information, provided by VoIP service provider (ITSP). Usually in the form of digit similar to phone number or actually a phone number. f. SIP Authenticate ID: SIP service subscriber’s authenticate ID used for authentication.
d. SIP User ID: User account information, provided by VoIP service provider (ITSP). Usually in the form of digit similar to phone number or actually a phone number. e. SIP Authenticate ID: SIP service subscriber’s authenticate ID used for authentication. Can be identical to or different from SIP User ID. f. SIP Authentication Password: SIP service subscriber’s account password to register to SIP server of ITSP. For security reasons, the password will field will be shown as empty. g.
Figure 32: Guest Login settings 1. Enable the Guest login by checking the Guest Login parameter. 2. Enter the PIN to be used for authentication. 3. Configure the SIP domain to be used as SIP server for registration: a. Server Alias: The server alias is used to customize the server name. b. The Server list will contain the IP addresses/Domain names to be used as SIP registration servers Note: A reboot is required for these settings to take effect.
4. Set the “Expire parameter” to the number of hours this login will stay valid. Figure 33: Guest Login Window Note: When the “Expire” parameter is set to “Always” users are asked to enter the PIN code that was previously configured on the WEB GUI. User Logout To logout from the Guest Login mode users can follow these steps: 1. On idle screen, press the Settings soft-key. 2. Select Logout. 3. Confirm the logout by pressing the Logout soft-key. Figure 34: Guest Logout WP820 User Guide Version 1.0.5.
PHONE SETTINGS Selecting Phone Language The WP820 supports different languages. The default language of the handset is English. To change the language of the handset, please proceed as follows: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings. 3. Navigate to Basic Settings, and then select Language. 4. Choose the desired language from the available list and press “Select” and then the phone will apply the selected language.
Figure 36: Muting the Microphone Note: If PTT/Paging button is customized by the administrator to be Mute/Unmute, users can press the Multi-function button to Mute/Un-mute the MIC during calls. Adjusting Speaker and Earpiece Volume Press volume up and down keys on the left side of your phone while you are on an established call to set the volume of the earphone / speaker. You can choose between 8 different levels. The default level is 4.
Notes: • • 15 levels are supported. Level 15 is the highest level. Level 8 is default. appears when silent mode is enabled. In this mode no ring will be played for incoming calls. Figure 37: Ringer Volume Setting the Ringtones on the WP820 You can change the ringer melody for an incoming call. The device has different ringer melodies and in order to configure the desired melody, proceed as follows: 1. Press Menu to bring up operation menu. 2.
1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings → Basic Settings, and then select Date and Time tab. 3. Press “Back” softkey to apply your changes. Figure 39: Date and Time Settings Wallpaper Customization WP820 wallpaper is customizable through web GUI and the user can upload up to 10 wallpapers. To upload new wallpaper, follow below steps: 1. Access WP820 Web GUI → Phone Settings → Wallpaper Setting. 2. Press Upload button and select the file to use.
Figure 41: Wallpaper - Display Mode 4. Press “Upload Wallpaper”. Figure 42: Wallpaper - Uploaded Applying Uploaded Wallpaper To apply uploaded wallpaper, follow below steps: • From Handset: 1. Access WP820 menu → Basic Settings → Wallpaper. 2. Select uploaded wallpaper and press OK button or “Preview” (left softkey) 3. Press “Set Wallpaper” (left softkey) to apply. WP820 User Guide Version 1.0.5.
Figure 43: Switching Wallpaper from Handset • From Web GUI: 1. Access WP820 Web GUI → Phone Settings → Wallpaper Setting. 2. Select uploaded wallpaper and press “Set Wallpaper”. Figure 44: Switching Wallpaper from Web GUI WP820 User Guide Version 1.0.5.
Deleting Wallpaper To delete previously uploaded wallpaper, refer to following steps: 1. Access WP820 Web GUI → Phone Settings → Wallpaper. 2. Press button to delete specific wallpaper. Figure 45: Deleting Wallpaper Notes: • The default wallpaper cannot be deleted. Only uploaded wallpapers can be deleted. • Currently used wallpaper cannot be deleted. Reboot the WP820 To reboot the WP820, please refer to following steps: 1. Access WP820 menu → Settings → Advanced Settings → Reboot. 2.
CALL OPERATIONS Placing calls To place calls, you can use the following mode: • Earpiece mode: pressing the off-hook / dial key to dial out. • Speakerphone mode: pressing the speakerphone key to dial out. • Headset mode: pressing the off-hook / dial key to dial out using connected headset. During the call, you can switch the call mode by pressing the corresponding keys or connecting a headset. Make a Call using a Line Making calls require the use of SIP lines.
4. Press Dial key , left softkey “Call”, # (Use # as dial key” must be configured in web configuration) to initiate the call or wait for 4 seconds and the call will be initiated automatically. 5. To terminate the call, press Hang-Up key . During the call, you can switch the call mode by pressing the corresponding keys and cancel the dialing operation by pressing the on-hook key. During the call conversations, you can press the left and right navigation keys to adjust the volume.
Dialing from Phonebook Users may use their contacts list to initiate calls. 1. Press Menu to bring up operation menu and use arrow keys to reach Contacts or press Contacts key to access directly the contacts list. 2. Select the contact to call and press Dial Key to initiate the call. Note: In step 2, users can press “Options” softkey followed by “Edit before Dialing” option to initiate the call.
• Using WP820 LCD Menu 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings → Call settings → Auto answer. 3. Select which account will be enabling the Auto answer feature. 4. Set “Auto-Answer” to “On” and configure the auto-answer mode and press “Save” button.
2. Navigate to Account → Call Settings → Call features. 3. Set “Auto Answer” to “Yes”. (By default, set to “No”). Ending Calls To terminate the calls, press Hang-Up key . Rejecting Calls To reject an incoming call, press Hang-Up key . Call Hold/Resume • During active call, press the right softkey “Hold” to put the established call on hold. • To resume the call, press the right softkey “Unhold” while the established call is being on hold.
3. Set “Disable Call Waiting” and “Disable Call Waiting Tone” to “No”. (Default is No). 4. Press Save and Apply buttons to confirm the new settings. Users now will be able to hear the call waiting tone and it will be visible as well on the LCD screen as displayed on the following screenshot. Figure 52: Call Waiting Do Not Disturb You can activate or deactivate the DND mode for your accounts registered on the handset from its LCD menu.
▪ Time Based: Incoming calls are immediately forwarded to the desired number based on the configured time. ▪ Others: Incoming calls are forwarded to the desired number when Busy, when DND is enabled or when there is no response. To enable the call forward, please refer to the following steps: 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach Settings → Call Settings→ Call forward. 3. Select which account will be enabling the call forwarding feature and navigate to “Call forwarding”.
During the setup time, the call will be forwarded to the number in "In Time Forward To:" field. Other period the call will be forwarded to the number in "Out Time Forward To:" field. • Others: The incoming call will be forwarded when the WP820 is busy or no answer after certain interval "Delayed Call Forward Wait Time (s)" or if the phone is set to DND mode. Note: The call forwarding can be also configured from the WP820 Web GUI → Account → Call Settings.
Figure 57: Attended transfer 3. After transfer target answers the call, the following screen will be shown up. If the transferor taps on Confirm, the call wil be transferred, and the WP-820will hang up the call. Figure 56: Attended transfer options 4. If the user taps on "Split" soft key to separate the calls, the user will talk to the second established call while the first call is on hold. Figure 58: Split Calls WP820 User Guide Version 1.0.5.
Speed Dial Speed dial allows users to perform single-digit dialing to predefined numbers. This feature is particularly useful to speed up dialing frequently used or hard to remember numbers. A maximum of 10 speed dial numbers is allowed. For example, the digit key 2 is configured as a speed dial key and assigned the number 4000, the phone will dial out the number 4000 directly when you long press digit key 2.
3-Way Conference The WP820 supports creating a local conference with other parties (including handset starting the conference). To start a 3 Way conference, follow below steps: 1. Place a call to the first party and press left softkey “Options”, then select “Conference”. 2. Enter the number of the second party you want to add to the conference and press Join Conf. 3. The conference will automatically be bridged before the third party answers the call.
Figure 61: Join UCM Conference Room Conference Call Operations • View conference participants: Users could press on UCM key in order to view the conference participants. Figure 62: UCM Conference Participants WP820 User Guide Version 1.0.5.
• Invite members: Administrators could press on UCM softkey during the conference and then press on Invite in order to send and meeting invitation to the composed number. Press on Invite after entering the number. Figure 63: Send meeting invitation Note: If the ‘Require confirmation’ parameter is On, the invited party will need to confirm before joining the meeting conference. • Mute/Unmute a participant: Administrators could select a member and press on Options→ Mute/Unmute a participant.
CEI (Conference Event Indicator) If CEI is enabled, Events like members joining/Leaving the conference, Invitation sent, Mute/Unmute … will be displayed in the call screen as the examples shown below: • Member has joined notification: Figure 65: Member has joined notification • Member Mute notification: Figure 66: Member Mute notification WP820 User Guide Version 1.0.5.
• Member Left Notification: Figure 67: Member left notification Voice Mail The voice mail feature ensures that you will never miss any important messages. It permits either to leave voice mails to someone else or receive and listen to voice mails via the handset Set Voice Mail ID There are 2 ways to set Voice Mail Feature Code, either using WP820 Handset Menu or Web Interface. Note: The Voice Mail Feature Code depends on the service provider or IP-PBX used.
Figure 68: LCD Menu - Voice Mail ID • Using WP820 Web Interface 1. Access WP820 Web GUI Interface. 2. Go to Account → General Settings → Account Registration. 3. Configure Voice Mail Access Number. Figure 69: Web UI - Voice Mail Access Number Play Voice Mail Messages 1. Press Menu to bring up operation menu. 2. Use arrow keys to reach VoiceMail tab. Note: You can also access the VoiceMail tab by long pressing on digit “1”. 3.
Figure 70: Playing Voicemail Messages Notes: • If VM is protected by a password, users can enter the password using WP820 keypad after reaching Voice Mail system. The password is defined on the service provider or IP-PBX side. • When having un-read voicemails on the WP820, once accessing the dialing interface a stutter tone will be heard to notify users about voicemails that need to be read. WP820 User Guide Version 1.0.5.
CONTACTS Users can manage local/LDAP contacts, groups, and blacklist by adding, deleting and modifying every single contact. Users could access WP820 contacts under WP820 Menu. Please, refer to the following screenshots: Figure 71: Accessing Contacts Notes: • Users could switch between “Local Contacts”, “LDAP Contacts”, “Local Groups” and “Blacklist” by using the right and left arrow buttons from the handset. • The WP820 supports 1000 contacts as maximum number of local contacts.
Table 12: New Contact Parameters Last Name Enter the contact’s last name. First Name Enter the contact’s first name Work Phone Enter the contact’s work phone number. Home phone Enter the contact’s home phone number. Mobile phone Enter the contact’s mobile phone number. Group Choose the group you want to include your contact into. Ringtone Choose a specific ringtone for the account’s received calls. Account Choose the default account you want to dial with this contact.
Groups Open Contacts and switch to “Groups” using the right/left arrow buttons on the handset. To add a new group, tap on Options→New group. Figure 73: Create New Group Users should enter the following information when creating a new group: • Group Name: Enter the name of the group. • Ringtone: Choose the ringtone that will be assigned to the group. • Members: Choose the members of the group. Notes: • Ringtone can be assigned in group as well as single contact.
CALL HISTORY The WP820 Call history provides users access to phone’s call logs in different categories, and help users to make some operations directly. Call history can be accessed under menu as shown on the following figure: Figure 75: WP820 Call History There are four different categories in the call history. Users could use the phone’s right and left arrows to view the following categories: All Calls, Missed Calls, Outgoing Calls, Incoming Calls.
• Add to blacklist: Users have the ability to block a number’s calls/messages by adding it to Blacklist. • Delete: Users could delete the selected call history log by tapping on “Delete”. • Delete all: This option helps users to clear all the call history. Call History Details For each call history entry, users could tap on “OK” button to access the details to view the account on WP820 that was called and all the calls that have made/received to/from the selected number.
SMS The WP820 has built-in SMS application to send/receive message, if the SIP server supports SMS message. Users can create, edit draft and delete one or all the messages. Tap on phone's menu to launch SMS application. View SMS On the SMS list screen, tap on one of the message using the OK button to view the SMS details. Figure 78: View SMS Dialog Create SMS Tap on “New” in SMS application to start composing a new message. Figure 79: Create a New Message 1.
existing contacts/groups to Recipient list. 3. Input content: Enter the message content on the next field of the screen. Tap on "Send" once finished, a “Sending” message will prompt and the message is confirmed as sent once the “Sending” message prompt disappears. Note: Creating SMS is doable from Contacts by selecting a contact name, then pressing Options, and then choosing Send text message. Figure 80: send a New Message from Contact Delete SMS 1.
CALL FEATURES The WP820 supports traditional and advanced telephony features including call forward and etc. Table 13: Call Features Unconditional Call Forward. To set up unconditional call forward: *72 • Off hook the phone; • Dial *72 and then enter the number to forward the call; • Press Call softkey or Dial key. Cancel Unconditional Call Forward. To cancel the unconditional call forward: *73 • Off hook the phone; • Dial *73; • Press Call softkey or Dial key. Paging Call.
MULTI-FUNCTION BUTTON PTT (Push to talk) button can be configured under WP820 Web GUI → System Settings → Preferences → Button Customization → Multi-Function Button, to perform the following functions: PTT/Paging When users select Multi-function button to be a PTT/Paging button, a short press on the button will take users to PTT/Paging settings. Users can also press and hold the key to initiate PTT/Paging call.
PTT (PUSH-TO-TALK) FUNCTIONALITY The WP820 supports the Push to talk (PTT) features which is a technology based on the instantaneous communication commonly employed in wireless cellular phone services using a button to switch the device from voice transmission mode to voice reception mode.
Using the PTT Functionality on the WP820 To send a PTT broadcast from your WP820: 1. Unlock your WP820. 2. Make sure the multi-function button is configured to be a Push-To-Talk button. 3. Press the Push to Talk soft key. 4. Press and hold the Push to Talk key while speaking. Figure 82: PPT Channel Notes: • Users could press and hold the Push-to-talk key from any screen to quickly initiate PTT call using default channel.
Figure 84: PTT Call (Callee) • Release the Push to Talk soft key when you have finished speaking. The channel will wait 10 seconds before release. Figure 85: PTT Call Release • You should press the Push to Talk soft key only when the channel status indicates Waiting. Otherwise, you may interrupt another person’s message.
• Default channel: The PTT channel used to transmit an outgoing page if the user does not explicitly specify a channel. • Priority channel: The channel assigned for priority pages. • Emergency channel: The channel assigned for emergency pages. • Accept while busy: If no, incoming PTT sessions do not produce standard call waiting. If yes, incoming PTT sessions produce standard call waiting behavior on the active audio channel. • CallerID(*): Caller ID number for identification.
You can also enable and specify settings for the Group Paging feature through the Web GUI by selecting Phone Settings → PTT/Multicast Setting. Figure 86: Enabling Group Paging To send a Group Paging broadcast: 1. Unlock your WP820. 2. Press the Talk soft key. 3. Set Default mode to Group paging. WP820 User Guide Version 1.0.5.
4. Scroll to the group you wish to send a broadcast to. 5. Press and hold the Talk soft key before speaking. The group status will change to Sending group paging to indicate you are transmitting. The devices which are in the group will receive the paging. 6. Release the Talk soft key, press the on-hook/power key when you have finished speaking. Group Paging Parameters • Paging function: Enable or disable the Group paging function.
• CallerID(*):Caller ID number for identification. • P-Time: The audio payload size in milliseconds. • Audio codec: The audio codec to use for outgoing Group paging broadcasts. Incoming Group paging audio will be decoded according to the codec specified in the incoming message. • group: Set the group whether to be available、transmit、subscribe、join group and the group name. IGMP Settings Users could specify how often the phone will report IGMP when PTT/ Paging function is turned on.
SAFE/PANIC CALL Safe Monitoring Features SAFE monitoring feature on WP820 will monitor the user’s safety situation and trigger an alarm once it detects any unsafe situation. Once the phone detects that the user may be in a dangerous situation such as unable to move, fall, or being chased using “Safe Monitoring Feature”, the WP820 can quickly alert or initiate an emergency call for timely assistance.
Table 14: SAFE Monitoring Settings Option Description Monitoring Turn on/off the SAFE monitoring feature. No Movement Sensitivity Set the sensitivity of “No movement” detection. There are 7 levels available for detection. Choose Disabled to stop No movement detection. No Movement Timeout Set the timeout value for “No movement” detection. The phone will start (s) warning if the phone keeps no movement until timeout.
Menu → Settings → Advanced settings → SAFE/Panic Call: Table 15: Panic/Emergency Call Settings Option Description SAFE Monitoring Settings Configures “SAFE Monitoring Settings”. To trigger alarm in a silent way during urgent or dangerous situation, configure the Panic Call silent alarm option to be on. The default setting Panic Call Silent Alarm is off. This setting will enable the phone to initiate an emergency call silently.
WP820 GESTURE AND INTELLIGENT CONTROL Intelligent Control Intelligent Control options allow to automatically answer/hang up calls upon leaving charge/connecting to charger respectively. To configure Intelligent Control options, follow instructions below: 1. On WP820 LCD Menu Settings, select Basic Settings → Gestures→ Intelligent Control. 2. Set “Off-Cradle Pickup” to On, so that phone will automatically answer the call when leaving charge. 3.
Reject with SMS: Incoming call will be rejected, and pre-defined SMS will be sent to caller when flipping the phone while receiving an incoming call. Note: SMS feature must be supported by SIP server, and users can customize SMS content by entering the message under “Reply Content”. Reject: Incoming calls will be rejected when flipping the phone while receiving an incoming call.
Ringing Volume Down: When set to this option, picking up the WP820 from its cradle while charging will result in reducing the ringing volume. Mute: When set to this option, picking up the WP820 from its cradle while charging will result in muting the ringing. • Alarm Ringtone: Off: The feature is disabled even if the phone is picked up when Alarm ringtone is heard.
CONNECTING WP820 TO GDS3710 DOOR SYSTEM The WP820 offers a powerful integration with GDS3710 Door System and allows users to open the door, initiates call to the GDS3710 and gets real time audio/video stream from the door system. The WP820 can be connected with the GDS3710 in two different ways, either using peering mode (without a SIP server) or through a SIP server. Figure 93: WP820 Connected to GDS3710 For more details, please, refer to: http://www.grandstream.
UPGRADING AND PROVISIONING The WP820 can be upgraded via TFTP/HTTP/HTTPS by configuring the URL/IP Address for the TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com/BETA fw.mycompany.com Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on WP820. They are Keypad Menu and Web GUI. Configure via keypad Menu 1.
Configure via Web GUI Open a web browser on PC and enter the IP address for the WP820. Then login with the administrator username and password. Go to Maintenance → Upgrade → Firmware. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS). Save and apply the changes, press Upgrade button or reboot the phone to initiate firmware upgrade process.
4. Click the "Upload" button, a window will be prompted to select firmware file to upload. 5. Select the firmware file from your PC. Then uploading progress will show at the button where it was "Upload" in the above step. 6. When uploading is done, users can see the upgrading process starts on the WP820 LCD. 7. The phone will reboot again with the new firmware version upgraded.
Figure 97: New Firmware Detected 4. Press OK to start the upgrade. Note: The USB flash drive should be on FAT32 format and the firmware file should be necessarily named wp820fw.bin Config Provision via USB This feature allows the user to place a XML configuration file on a USB drive and upload to WP820. Note: WP820 will automatically scan the USB drive for cfg{mac}.xml files after the connection is established.
Provisioning and Configuration File Download Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File (binary or XML) through TFTP or HTTP/HTTPS. The "Config Server Path" is the TFTP, HTTP or HTTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The "Config Server Path" can be the same or different from the "Firmware Server Path".
FACTORY RESET Restore to Factory Default via LCD Menu Warning: Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. There are two methods to restore the WP820 to the factory default settings. 1.
4. Click OK to restore the phone to factory settings. Figure 100: WP820 Web GUI - Confirm Factory Reset Restore to Factory Default using Hard Keys In order to perform hard reset of the phone using keypad buttons please follow below steps: 1. Power cycle the WP820. 2. Press key 1 + key 9 immediately and hold it until the LCD shows the factory reset message. 3. Release the buttons and the phone will boot up with the default settings.
EXPERIENCING WP820 ENTERPRISE PORTABLE WI-FI PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support.
