Warranty

Five Year Limited Warranty
Great Northern Popcorn Company’s popcorn machines are warranted to be free from
defects in materials or workmanship for five years from the date of purchase. Within this
period, Great Northern Popcorn Company will, at its sole discretion, repair or replace
any components that fail during normal use.
This warranty does not apply to damage caused by abnormal or unreasonable use,
including any repair or attempted repair by anyone other than a certified Great Northern
Popcorn Company authorized service technician, use of replacement parts that are not
OEM parts, in addition to incidental or consequential damages. Using this product for
anything other than its original intended purpose or altering this product in any way will
void this warranty.
There is a 30 day limited warranty on all consumable parts including kettles and/or light
bulbs. All products are manufactured to ISO9000 standards.
If your popcorn machine has a manufacturer's defect covered by our warranty, we will
either repair or replace it, at our option, without charge or refund.
Such repairs, or items deemed to be eligible for replacement, will be made at no charge
to the customer for parts or labor, provided that the customer shall be responsible for
any shipping cost.
This warranty does not apply to: (a) cosmetic damage, such as scratches, nicks and
dents; (b) consumable parts, such as kettles and light bulbs, unless product damage has
occurred due to a defect in materials or workmanship; (c) damage caused by accident,
abuse, misuse, water, flood, fire, or other acts of nature or external causes; (d) damage
caused by service performed by anyone who is not an authorized service provider of
Great Northern Popcorn Company; or (e) damage to a product that has been modified or
altered without the written permission of Great Northern Popcorn Company. In addition,
Great Northern Popcorn Company reserves the right to refuse warranty claims against
products or services that are obtained and/or used in contravention of the laws of any
country. The original purchaser who has provided proper proof of the original retail
purchase and all other requested information is the holder of this warranty.
Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then
the new warranty is 90 days or to the end of the original one year warranty, depending
upon which is longer. Please note that repair costs and handling charges may apply if
any issue was found to be the fault of the end user. Please be prepared to provide the
unit's serial number (if applicable), your return shipping address and a daytime phone
number and proof of purchase.