User Guide
User Guide Welcome to GreatCall! The all-new Jitterbug Touch – An AndroidTM smartphone with the simplicity of Jitterbug. The Jitterbug Touch was designed to be a smartphone that you’ll actually enjoy using. This User Guide features all the information you need to use your phone, so please read this before you get started. For more information on the Jitterbug Touch, go to www.greatcall.com.
Contents Chapter 1: Jitterbug Touch Introduction.............................. 7 1.1 Battery ..........................................................................8 Charging the Battery........................................................................8 1.2 Jitterbug Touch Overview................................................... 9 1.3 Using the Lock Screen.....................................................14 1.4 Jitterbug Home Screen Overview ....................................
Accessing the Camera.................................................................. 23 Taking a Picture............................................................................ 24 Viewing a Picture from the Camera App ....................................... 25 Recording a video......................................................................... 25 2.6 Gallery.............................................................................26 Viewing a Picture from the Gallery App.....................
.1 Introduction.....................................................................44 5.2 Setting up your Google Gmail Account............................45 Creating an Account on the Web........................................45 5.3 Email................................................................................47 Chapter 6: The All Apps Button......................................... 49 6.1 The All Apps Overview.....................................................50 6.2 Browsing the Web............
Chapter 1: Jitterbug Touch Introduction This chapter explains how to start using your Jitterbug Touch smartphone. • Device Batttery • Jitterbug Touch Overview • Using the Lock Screen • Home Screen Overview For additional support, visit us online at www.greatcall.com.
1.1 Battery Your Jitterbug Touch comes with the battery pre-installed and pre-charged so you can get started right away. Charging the Battery 1. Open the charging port on the left side of the phone. 2. With the white box and symbol facing up, insert the small end of the charger into the micro-USB port on the phone. 3. Insert the large end of the charger cord into the port on the wall charger. 4. Plug the charger into a standard outlet.
1.2 Jitterbug Touch Overview Get familiar with the four main keys, as you will use them throughout this guide and whenever you use your phone. Home key – no matter what you’re doing, this will 1. take you back to the main Jitterbug home screen on your phone. 2. Menu key – this gives you a menu of options for every section of the phone. For example, you can add and delete contacts, and control settings. 3. Search key – while in the “Apps” tab, press this button to search the Internet.
1. Home key 3. Search key 2. Menu key 4.
Earpiece speaker Headphone jack Power button LED indicator Volume button Touch screen External camera key Lanyard anchor User Guide 9
Camera lens External speaker User Guide 10
The device is shown here in the open position. To open, hold the phone vertically and slide the top of your phone to the right. 1. Touch screen. 2. Full keyboard for typing. changes the text from lower case to upper 3. Shift key case. Press twice for caps lock. 4. The Function key 1 fn enables you to type the blue colored characters on your keyboard. 2 5. The Symbol key sym accesses symbols that are not available on 3 4 5 6 the keyboard, like © and ®. 6.
1.3 Using the Lock Screen Your phone is equipped with a lock screen that appears when your phone is not in use, and protects your phone from accidental dialing. 1. The Unlock Function 3 – To unlock the screen, touch and hold the lock icon and drag it up all in one motion. 2 2. The Events Window – The Events Window shows your 1 missed messages and calls. – To access these events, you will need to unlock the screen. 3.
1.4 Jitterbug Home Screen Overview As soon as you unlock your phone, you will see the Jitterbug home screen. From this screen you can use every function of your Jitterbug Touch. The Jitterbug home screen features only two tabs – “Apps” and “People.” It was designed to be simple, so you can easily access the Apps and People that are most important to you, without having to dig through icons and features you may never use. The following two chapters show in detail how to use these two tabs.
Chapter 2: Jitterbug Home Screen – Apps Tab This chapter explains the Apps Tab.
2.1 The Apps Tab Overview Your Jitterbug Touch comes with four of the most important apps listed as “Favorites.” When you tap “Apps” you will see: 1. Phone 2. Messaging 3. Camera 4. Gallery To begin using these apps, simply tap any of them, and you’ll go directly to that app. Instructions for each of these apps are on the following pages. To learn more about the “All Apps” button see page 49.
2.2 Phone Making Your First Call Making phone calls is easy on your Jitterbug Touch. Make sure you are in an area where a signal can be received. Look for the signal strength icon on the home screen. The more bars, the stronger the signal. If there are no bars, move to where the signal strength is better. Dialing a Number 1. From the home screen under the Apps tab, tap “Phone.” 2. Using the dialpad, enter a number. 3. Tap the call icon to dial the number. 4. Hang up by pressing the red “END” button.
2.3 Setting up Voicemail Before your Jitterbug Touch can receive a voicemail message, you need to record a personal greeting and set a password. Once you have set up your voicemail, all unanswered calls to your phone are automatically transferred even if your phone is in use or turned off. 1. From the home screen, tap the Apps tab. 2. Tap the Voicemail icon next to “Phone.” 3. Listen to and follow the prompts to create a password and record a greeting.
2.4 Messaging Sending a Text Message The Jitterbug Touch was designed to send text messages easily. Messages can only be sent to phone numbers capable of receiving them or to email addresses. If the character limit for a single message is exceeded, it will be sent as multiple messages. Composing and Sending a Text Message to a Contact 1. From the home screen, tap the Apps tab. 2. Scroll to “Messaging” and tap to select. 3. Tap “New Message” to create a new text message. 4a.
Adding a Subject Line to a Text Message 1. While in “Messaging,” tap “New Message.” 2. At the compose message screen, press the Menu key . 3. Tap “Add subject.” 4. Enter a subject in the subject field. 5. Complete the text message. Creating a Picture or Video in a Text Message 1. While in “Messaging,” tap “New Message.” 2. At the compose message screen, press the Menu key . 3. Tap “Attach.” 4. Select an option from the list. For example, tap “Capture video” to record a video. 5. Complete the text message.
2.5 Camera Accessing the Camera 1. From the home screen, tap “Camera” in the Apps tab. Adjust the settings Select one of the four options below by tapping the image at the top of the screen. 1. Zoom – Tap this button and slide the bar up or down to zoom in or out. Zoom 2x 1.8x 1.5x 1.2x 1x 2. White balance – Tap this to adjust the light settings for your picture.
3. 4. Store Location – Tap this to store the location and date in your picture file by choosing on or off. Mode – Tap this to adjust various aspects of the photo, including focus, scene, picture size, picture quality, effects and exposure. Store location Off On Focus mode Auto Macro Normal Scene mode Auto Portrait Taking a Picture 1. Tap the circular white button in the lower left corner of the screen. You will hear a snap, indicating the picture was taken.
Viewing a Picture from the Camera App 1. While in the camera app, simply tap the small image in the lower right corner of the screen. 2. The last picture taken will appear on screen. 3. Touch and hold the screen and slide it left to see other pictures. Recording a video 1. Tap “Camera” on the Apps tab. 2. Use the center slider control to switch from camera to video mode. 3.
2.6 Gallery The gallery is where you can see all the pictures you have on your phone. Your phone will automatically sort pictures into “albums,” so you can see where the picture originated – such as “Camera” or “Downloads.” Viewing a Picture from the Gallery App 1. Tap “Gallery” on the Apps tab. 2. At the albums list, do one of the following: a. Tap a group to view the pictures in that album. b. Tap and hold a group to access features for the specific group. c.
Sending a Picture 1. Tap “Gallery” on the Apps tab. 2. At the file list, tap and hold a picture, and a green check box will appear on it. 3. You may scroll up and down or use the bottom left and right arrows to scroll through your album to select the picture you wish to send. . 4. Tap the “Share” button 5. Select a sharing option from the list, which will include numerous options based on your accounts that you have set up (ie. Gmail, Facebook and more). 6.
2.7 Customizing your Apps List You can customize your apps list by selecting your favorite apps that you use most often. 1. While in the Apps tab, press the Menu key . 2. Tap “Add Favorites” and you are brought to a list of all the apps on your phone. 3. To select an app, just tap the square box to the right and a green checkmark will appear. 4. Tap “OK” when finished and your favorites will now appear on the Apps tab. 5.
Chapter 3: Jitterbug Home Screen – People Tab This chapter explains The People Tab.
3.1 The People Tab Overview The People Tab was designed to give you easy access to the contacts that are most important to you. It’s easy to create your contact list, and once ready, your list of “Favorites” will make dialing friends or family a snap. Tapping the People tab shows you your favorite contacts. To learn how to create a Favorite, see page 32. Tapping the “All People” button shows you all of your contacts.
3.2 Creating a Contact 1. From the home screen, tap the People tab. 2. Press the Menu key . 3. Tap “Add New” to add a new contact to your contacts list. 4. At the new contact screen, tap “First name” to enter a first name, then press the return key . 5. Enter a last name, then press the return key . 6. Enter the 10-digit phone number. 7. If applicable, enter additional phone numbers, email addresses, and other contact details. 8. Tap “Done” to save. Your new contact will now appear as a Favorite.
3.3 Creating a Favorite While you may have dozens of people in your contact list, The Jitterbug Touch has made it easy to quickly store and find your most important people. 1. From the home screen, tap the People tab. 2. Press the Menu key . 3. Tap “Add Favorites.” 4. You will see a list of all your contacts. 5. Tap the check box next to a name, and a green checkmark appears. 6. When ready, tap “OK.” 7. The selected contact(s) now appears on your People tab.
3.4 Removing a Favorite The People tab is intended to help you have easy access to your most frequently contacted people or businesses. If you ever need to remove a Favorite, it’s just as easy: 1. From the People tab, press the menu key . 2. Tap “Remove Favorites.” 3. Empty boxes will appear next to each name. 4. Tap the box of the “Favorite” you wish to remove. 5. When ready, tap “OK.” 6. The Favorite was removed. Removing a Favorite does not remove the contact from your phone.
3.5 Deleting a Contact 1. From the home screen, tap the People tab. 2. Tap the contact you wish to delete. 3. At the contact info screen, tap the contact name. 4. Press the menu key . 5. Tap “Delete Contact” to delete the contact, and tap “OK” to confirm deletion.
3.6 Calling a Contact Calling a Favorite from the People Tab 1. From the home screen, tap the People tab, to see your Favorite contacts. 2. At the contacts list, tap a name. 3. Tap “Call.” Calling a Contact 1. From the People tab, tap “All People.” 2. At the contacts list, tap a name. 3. Tap “Call.” If a contact has multiple numbers, a selection will appear. Choose the appropriate number.
3.7 People Details It’s easy to see your interactions with your contacts through the People Tab. 1. Tap “People.” 2. Tap a contact name. You will see options to “Call” or “Message” that person. 3. Beneath these options, you will also see your calls and messaging history. From the People Details page, you can easily add or remove a contact as a Favorite. When the icon is yellow, this person is a Favorite, on your People tab. Tap the star and it is now empty, so the contact is no longer a favorite.
Chapter 4: GreatCall Button This chapter explains additional features on your Jitterbug Touch, found by tapping the GreatCall button .
4.1 GreatCall Button – Introduction In both the Apps and People tab, you’ll see the GreatCall button at the bottom right corner of your screen. Tap on this button in order to see: 1. Usage – See how many minutes, text messages and data megabytes you’ve used and how many you have left. 2. Featured Apps – Several featured apps we think would benefit you the most. 3. Help – Find on-phone help and information about your Jitterbug Touch. 4. Contact Us – Easily reach out to our customer support teams.
4.2 Featured Apps – 5Star Urgent ResponseTM Under “Featured Apps,” you’ll find several apps we think will benefit you the most. The most beneficial app is 5Star Urgent Response. GreatCall’s 5Star Urgent Response is an app that transforms your cell phone into a personal safety device. In any unsafe or uncertain situation, 5Star gives you immediate access to Certified Response Agents who can identify you and your location, evaluate your situation and get you the help you need.
Accessing 5Star: With the Jitterbug Touch, you can access 5Star from your lock screen, because when you need help, time may be of the essence. To download 5Star from the Google Play Store, simply tap “5Star” from your featured apps. From there, you can download it from the Google Play Store. 1. Should you need to access 5Star, simply tap and hold the 5Star icon and drag it upwards. 2.
4.3 Help As with all Jitterbug phones, you can easily find help whenever you need it. On the Jitterbug Touch, we have included an entire on-phone guide for easy reference. 1. Tap the “GreatCall” button. 2. Tap “Help.” 3. You will see a list of various topics. Tap whichever one you need. While in a help topic, you can scroll up or down to read all the content. You can also tap the left or right arrows to see the previous or next topic. Your Jitterbug Touch also features “Shake for HelpTM.
Chapter 5: Setting Up and Using Email and Gmail This chapter explains how to set up and use email on your Jitterbug Touch.
5.1 Introduction The Jitterbug Touch offers two ways to use Email: Email and Gmail (Google mail). If you don’t have a Gmail account, we highly recommend you set one up, as it is the best way to synch with this phone. To learn how to get a Gmail account and how to synch it with your phone, see the following pages.
5.2 Setting up your Google Gmail Account To get the most out of your Jitterbug Touch we strongly recommend linking your device to a Google email account (such as Gmail). This will allow you to download apps from the Google Play Store, access your email and add contacts to your phone via the web. If you do not already have a Google account, follow the steps below to get started. Creating an Account on the Web The easiest way to create a Gmail account is online. 1. From a computer, launch a Web browser. 2.
Linking Your Google Account to Your Jitterbug 1. From the home screen, tap “All Apps.” Scroll to “Gmail” and tap to select. 2. At the “Adding an account” screen, tap “Next.” 3. Tap “Sign in” to enter your Google username and password. 4. Once the account is created, select the desired Google applications to synchronize with the device, such as Calendar, Contacts and Messages.
5.3 Email You can use your Jitterbug Touch to check, compose and manage email messages right on your phone. It’s easy to configure an email for most accounts – like Yahoo, AOL or Hotmail – in just a few steps. 1. From the Apps Tab, tap the “All Apps” button. 2. Scroll to “Email” and tap it. 3. Enter an email address and password in the entry boxes. Next . 4. Press 5. Follow the instructions on the screen. 6. Once set up, you can check your email from the “All Apps” button, by selecting the “Email” app.
Chapter 6: The All Apps Button This chapter explains how to set up and use the All Apps button on your Jitterbug Touch.
6.1 The All Apps Overview Your Jitterbug Touch comes with four of the primary apps pre-programmed into your Apps tab as “Favorites.” There are, however, many other apps you can access by tapping the “All Apps” button in the lower left corner of the Apps tab. Some of the apps require you to have a Gmail account, while others work immediately. If there are certain apps you will be using more often, you can add them to your “Favorites” easily, for quicker access to what you use most.
6.2 Browsing the Web Since the Jitterbug Touch has a large color screen and full keyboard, searching the web is as easy to do as if you were on your home computer. 1. From the Apps Tab, tap the “All Apps” button. 2. Tap “Browser.” 3. You will be brought to the www.google.com home page to begin searching. 4. For easier typing, slide out your full keyboard to quickly enter text. If you plan to browse the web often, we recommend adding “Browser” to your Apps tab as a favorite as seen on the previous page.
6.3 Calendar The calendar app is designed to work best with a synched email account. If you have synched with a Gmail or other account, you will see your events and appointments already. Setting up new events 1. From the Apps Tab, tap the “All Apps” button. 2. Tap “Calendar” from your apps list. 3. Tap the date you wish to enter an event. 4. Press the menu key . 5. Tap “More.” 6. Tap “New Event.” 7. Enter the appropriate details and tap “Done.” 8. Your event will now appear in your calendar.
6.4 Google Play Store After linking your Gmail account to your phone, you can access the Google Play Store and download games, movies, music and any other apps that interest you. There are over 600,000 apps to choose from! 1. While in the “Apps” tab, tap the “All Apps” button. 2. Scroll down and tap “Market.” 3. You will be brought to the Market where you can easily search and find apps. After the first time you use the Market, the name of the store will change to “Play Store.
Downloading a free app Once you see a free app you wish to download: 1. Simply tap “Install” and then “Accept & Download.” 2. Once downloaded, your new app will appear in your “All Apps” list. Purchasing an app Once you see an app you wish to purchase and download: 1. Tap the price of the app. 2. Tap “Accept & Buy.” 3. Enter your username and password that you set up when you synched your Gmail account. 4. Tap “OK.” 5. Once downloaded, your new app will now appear in your “All Apps” list.
Chapter 7: Settings and Options This chapter explains how you can adjust various settings and options that your phone offers. You can customize your phone to look, and perform however you prefer.
7.1 Options We’ve made it easy to adjust your most common phone options, like Bluetooth and color themes. 1. From the Apps tab, press the menu key . 2. Tap “Options.” 3. You can adjust Color Theme, Bluetooth, Airplane Mode, Wi-fi and Sounds. 4. Simply tap the option you wish to adjust.
7.2 Settings There are multiple settings you can adjust with your Jitterbug Touch, so that the phone operates in whichever manner best suits your needs. Since the Jitterbug Touch is an Android smartphone, there are many settings you may not use often, but some of the more common ones you may wish to adjust are: • Call Settings • Sound • Display • Security • Date & Time To adjust your settings 1. From the “Apps” tab, tap “All Apps.” 2. Scroll to “Settings” and tap it. 3. You will see a list of settings.
7.3 Setting the Screen Lock You can protect your Jitterbug Touch from unauthorized use by setting a password or other type of lock on your home screen. 1. From the main screen, tap “All Apps.” 2. Scroll down to “Settings” and tap to select. 3. Tap “Location & security.” 4. Tap “Set up screen lock.” 5. Choose whichever security method you prefer. For example, to use a PIN code as security: --Tap “PIN.” --Enter numeric pin code, of at least 4 digits. --Tap . 6. Enter your code again and tap .
Chapter 8: Commercial Mobile Alert System (CMAS) This chapter explains CMAS on your Jitterbug Touch.
8.1 About CMAS The Commercial Mobile Alert System (CMAS) is a new national public safety system that allows people who own a CMAS-enabled mobile device to receive geographicallytargeted messages. These broadcast messages will alert customers of imminent threats to their safety within their immediate area. Receiving a CMAS alert message on your Jitterbug Touch – Although alerts from CMAS are not text messages, the alerts will look similar to text messages.
8.2 Types of Alerts There are three types of alerts through CMAS: 1. Alerts issued by the President 2. Alerts involving imminent threats to life or property issued by the National Weather Service or other authorized emergency management agency. 3. Amber Alerts – missing child alert Alert messages are provided by approved emergency agencies and delivered via the Federal Emergency Management Agency (FEMA).
The Fine Print FCC Notice This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Accessories used with this device for body-worn operations must not contain any metallic components and must provide at least 15 mm separation distance including the antenna and the user’s body.
device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g.
SAR information on this model device is on file with the FCC and can be found under the Display Grant section www.fcc.gov/oet/ea/fccid after searching on the FCC ID: OVFC51213CD. Additional information on SAR can be found on the Cellular Telecommunications and Internet Association (CTIA) website at www.ctia.org. * In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue.
guidelines with safety levels for hand-held wireless devices. These guidelines are consistent with the safety standards previously set by both U.S. and international standards bodies in the following reports: ANSI C95.1 (American National Standards Institute, 1992) NCRP Report 86 (National Council on Radiation Protection and Measurements, 1986) ICNIRP (International Commission on Non-Ionizing Radiation Protection, 1996) Your device complies with the standards set by these reports and the FCC guidelines.
M-Ratings—Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings. T-Ratings—Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them.
Consumer Limited Warranty Kyocera Communications Inc. (“KYOCERA”) offers you a limited warranty that the enclosed product or products (the “Product”) will be free from defects in material and workmanship for a period that expires one year from the date of sale of the Product to you, provided that you are the original end-user purchaser of the Product and provided that your purchase was made from an authorized supplier.
(vii) cost of installation, removal or reinstallation; (viii) signal reception problems (unless caused by defects in material and work manship); (ix) damage the result of fire, flood, acts of God or other acts which are not the fault of KYOCERA and which the Product is not specified to tolerate, including damage caused by mishandling, shipping and blown fuses; (x) consumable (such as fuses); (xi) third party software or applications, data and equipment not originally supplied with the Product; (xii) any Pro
LIMITED WARRANTY, AND SUBJECT TO THIS WARRANTY, THE PRODUCTS ARE APPROVED AND ACCEPTED BY YOU “AS IS”.
Kyocera Communications Inc. (“Kyocera”) End User License Agreement CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS (“AGREEMENT”) BEFORE USING OR OTHERWISE ACCESSING THE SOFTWARE OR SERVICES PROVIDED WITH YOUR KYOCERA DEVICE. THE SOFTWARE AND SERVICES PROVIDED WITH YOUR KYOCERA DEVICE ARE SOLELY FOR PERSONAL USE BY YOU, THE ORIGINAL END USER, AS SET FORTH BELOW.
You may not remove any proprietary notices or labels on the Software or any copies thereof. You may not in any way, modify, reverse engineer, decompile, disassemble or create derivative works based on the Software (except to the extent that this restriction is expressly prohibited by law). You agree that you will not attempt to circumvent, disable or modify any security technology associated with the Software.
DESCRIPTION AND SATISFACTORY QUALITY. TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE REMAINS WITH YOU.
due to restrictions from third party licensors or due to safety or security concerns or government restrictions or court orders. Kyocera reserves the right to modify the terms of this Agreement at its sole discretion. Any such modification will be effective upon Kyocera or a Kyocera affiliate or agent sending notice to you by email, text message, other electronic communication or postal mail.
GreatCall, Inc. Headquarters: 12680 High Bluff Drive Suite 310 San Diego, CA 92130 Tel: 1–858–720–7500 Customer Service Center: P.O. Box 4428 Carlsbad, CA 92018 Tel: 1–800–733–6632 Internet Address: www.greatcall.com Copyright ©2012 GreatCall, Inc. Jitterbug and GreatCall are registered trademarks of GreatCall, Inc.
Disclaimer Of Warranties; Exclusion Of Liability EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT “AS IS,” AND NEITHER KYOCERA® NOR GREATCALL MAKES ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE; THE DESIGN, CONDITION OR QUALITY OF THE PRODUCT; THE PERFORMANCE OF THE PRODUCT;
Your Customer Agreement 1. Welcome To The GreatCall® Family. Please read this agreement regarding your phone and service. When you accept this agreement, you’re bound by its conditions.
3.1 Our Friendly 30-Day Return Policy If for any reason, within 30 days from date of purchase, you are not completely satisfied with your phone, we will refund the first month’s service charge and the cost of the phone, plus applicable taxes if: • You have used less than 30 minutes. • You return the phone in “like new” condition, as determined by GreatCall, in the original box with all components and materials. The activation fee and shipping charges are not refundable.
3.2 Service Cancellation If for any reason you are not completely satisfied with your service and you wish to cancel, you’ll be able to do so as described below. However, if you have purchased any Add-On Minutes, they are not refundable and these minutes will expire after your last bill. You will receive a final bill that will detail all the charges and credits on your account.
4.3 Taxes, Fees And Assessments We are required by law to charge you certain taxes, surcharges and assessments that will be included on your bill. You are responsible for paying all taxes, surcharges and assessments associated with your GreatCall products and services. These may change from time to time, and we may not be able to give you advance notice about how these changes may affect you.
4.5 Payments, Deposits, Credit Cards, And Checks Payment is due in full as stated on your bill. IF WE DON’T RECEIVE PAYMENT IN FULL WHEN DUE, WE MAY, TO THE EXTENT PERMITTED BY THE LAW OF THE STATE OF THE BILLING ADDRESS WE HAVE ON FILE FOR YOU AT THE TIME, CHARGE YOU A LATE FEE UP TO 1.5 PERCENT A MONTH (18 PERCENT ANNUALLY) OR A FLAT $5 A MONTH, WHICHEVER IS GREATER, ON UNPAID BALANCES. WE MAY ALSO CHARGE YOU FOR ANY COLLECTION AGENCY FEES BILLED TO US FOR TRYING TO COLLECT FROM YOU.
6. Rights In Numbers And Electronic Addresses We Assign To You You do not have any rights in the personal identification number, email address or identifier we assign to you. The same is true for your wireless phone numbers, except for your right to transfer it. In the event we need to change or reassign them, we’ll let you know. Please know that your wireless phone number and/or name may appear when you call someone. We rely on this feature to provide services you enjoy. 7.
9. Suspending Service If Your Phone Is Lost Or Stolen Please notify us immediately if someone steals your phone or you lose it. We’ll be happy to provide a courtesy suspension of service for 30 days or until you choose to replace or recover your phone – whichever comes first – if you haven’t received a courtesy of this kind within the prior year.
l. Using your service in a way that adversely affects other customers. m. Allowing anyone to tamper with your GreatCall number. We can also temporarily limit your service for any operational or governmental reason. 11. Your Privacy You agree to the terms of our Privacy Policy, available on our website at www.GreatCall.com/ privacypolicy, when you use our services. It may change from time to time, so please review this policy with regularity and care.
14. Waivers And Limitations Of Liability UNLESS THE LAW FORBIDS IT IN ANY PARTICULAR CASE, WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT DAMAGES. THIS LIMITATION AND WAIVER WILL APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER FRAUD, MISREPRESENTATION, BREACH OF CONTRACT, PERSONAL INJURY, PRODUCTS LIABILITY, OR ANY OTHER THEORY. THIS MEANS THAT NEITHER OF US WILL SEEK ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER.
REGARDING YOUR CLAIM. IF WE ARE NOT ABLE TO RESOLVE YOUR CLAIM WITHIN 30 DAYS OF RECEIPT OF YOUR NOTICE, THEN YOU OR WE, INSTEAD OF SUING IN COURT, MAY INITIATE ARBITRATION PROCEEDINGS WITH THE AAA. ARBITRATION WILL BE CONDUCTED UNDER THE AAA’S PUBLISHED WIRELESS INDUSTRY ARBITRATION RULES AND SUPPLEMENTAL PROCEDURES FOR CONSUMER-RELATED DISPUTES, WHICH ARE AVAILABLE BY CALLING THE AAA AT 800-778-7879 OR VISITING ITS WEB SITE AT WWW.ADR.ORG. THE AAA HAS A FEE SCHEDULE FOR ARBITRATIONS.
IN COURT, WAIVER SMALL CLAIMS COURT, OR ARBITRATION, YOU AND WE MAY ONLY BRING CLAIMS AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS REPRESENTATIVE OR A CLASS MEMBER IN A CLASS OR REPRESENTATIVE ACTION.
to which it refers form the entire agreement between us on their subjects. You can’t rely on any other documents or statements on those subjects by any sales or service representatives, and you have no other rights with respect to service or this agreement, except as specifically provided by law. This agreement isn’t for the benefit of any third party except our parents, affiliates, subsidiaries, agents and predecessors/successors in interest.
