Instructions / Assembly

TROUBLESHOOTING

PROBLEM

Water leakage from the

outdoor unit.

The unit is not heating or cooling

adequately.

Wireless remote controller

does not work.

The unit will not deliver air.

Moisture or condensation

on the discharge air louvers

or outlet vents.

CAUSE/SOLUTION

Cause: It is normal for the outdoor unit to generate condensate water in the

reverse cycle heating and defrost mode.

Solution: This is normal. No action is required.

Cause: There are a number of reasons for inadequate cooling or heating.

Solution: Check the following:

• Remove obstructions blocking airflow into the room.

• Clean dirty or blocked air filter that is restricting airflow into the system.

• Seal around door or windows to prevent air infiltration into the room.

• Relocate or remove heat sources from the room.

Cause: There are a number of possible reasons

Solution: Check the following:

• The batteries might be low. Change the batteries.

• The remote controller must be within 25 ft. (7.5 m) with no obstructions

of the indoor unit. If remote controller needs to be replaced, contact a

qualified service professional for assistance. In the meantime, use the

Aux button to operate the system.

Cause: There are a number of system functions that will prevent air flow.

Solution: Check for the following:

• In heating mode, the indoor fan may not start for three minutes if the

room temperature is very low. This is to prevent blowing cold air.

• In heat mode, if the outdoor temperature is low and humidity is high,

the system may need to defrost for up to 10 minutes before beginning

a heating cycle.

• In dry mode, the indoor fan may stop for up to three minutes during the

compressor off delay.

• Otherwise, you should contact a qualified service professional for assistance.

Cause: It is normal for the system to develop condensation or moisture on the

discharge air louvers when cooling warm humid air for a long period of time.

Solution: The condensation or moisture will disappear as the system cools and

dehumidifies the room space.