WALL MOUNT DUCTLESS AIR CONDITIONING & HEATING SYSTEM OWNER’S MANUAL Models: SAP09HP230V1A SAP12HP230V1A SAP18HP230V1A SAP24HP230V1A
Thank you for choosing a Sapphire Wall Mount Air Conditioning & Heating System! You can feel confident in your selection because the same pride in craftsmanship and engineering knowledge that goes into millions of other Gree installed products worldwide has gone into your unit. Please read this owner’s manual carefully before operation and retain it for future reference. Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Nomenclature . .
INTRODUCTION Superior Design for Superior Performance Gree’s Sapphire Wall Mount Ductless Heat Pumps and Air Conditioners are beautifully designed to deliver effective cooling or heating, while fitting unobtrusively into any decor. Your Sapphire unit offers quiet, energy-efficient comfort for one room or one individual area of any living space. To speed the process of bringing conditioned air exactly where you want it, the unit features both horizontal and vertical air flow control.
SAFETY PRECAUTIONS Please read the following before operation. Recognize safety information. This is the safety-alert symbol. When you see this symbol on the unit and in instructions or manuals, be alert to the potential for personal injury. Understand these signal words: DANGER, WARNING, and CAUTION. These words are used with the safety-alert symbol. DANGER identifies the most serious hazards which will result in severe personal injury or death.
SAFETY PRECAUTIONS Please read the following before operation. WARNING • Disconnect electrical power to the indoor and outdoor units before performing any maintenance or cleaning. • Do not attempt to repair the Gree system yourself. Incorrect repairs may cause electric shock or fire. Contact a qualified service technician for all service requirements. • Keep combustible materials away from the unit. CAUTION • Do not put hands or any objects into the air inlets or outlets.
PART NAMES Air inlet Indoor unit 1 2 3 4 Air outlet Part Name 1. 2. 3. 4. 5. 6. 7. 8. Front Panel Aux.
SYSTEM FUNCTIONS WHISPER QUIET Not only are the Gree systems energy efficient but they are quiet too. Sapphire Wall Mount units operate with sound lower than typical library sound levels. MULTI FAN SPEEDS Whether operating in either Cooling or Heating mode, the indoor fan can be set to your choice of seven different speeds (Ultra-Low, Low, Low-Medium, Medium, Medium-High or High) to achieve maximum comfort.
SYSTEM FUNCTIONS MODE BUTTON The unit can be set to five different operating modes: HEAT, COOL, DRY, FAN ONLY and AUTO. NOTE: AUTO MODE has fixed setpoints of 68° F heating and 77° F cooling, which are not adjustable. The system will automatically select heating or cooling to maintain room temperature within this band. SLEEP MODE The Sapphire offers three selectable sleep modes for your comfort. The unit will automatically adjust room temperature during your sleep time.
OPERATION OF WIRELESS REMOTE CONTROLLER BUTTONS ON REMOTE CONTROLLER 1. 2. 3. 4. 1. 2. 3. 4. 5. 6. 7. 8. 9. ON/OFF Button Fan Button Mode Button +/- Button 2 5 2 6 4 4 3 9 1 12 (Before opening cover) 3 8 10 11 13 15 7 10. 11. 1 12. 14 13. 14. 15.
OPERATION OF WIRELESS REMOTE CONTROLLER REMOTE CONTROLLER OPERATIONS The wireless remote controller is sleek, versatile and allows you to change room temperatures and functions on your Sapphire system from the palm of your hand. The large LCD display and buttons make it easy-to-understand and easy-to-use. The remote controller is set from factory to display temperatures in °F.
OPERATION OF WIRELESS REMOTE CONTROLLER MODE BUTTON Use the “MODE” button to select one of the available modes. The selected mode will be displayed on the remote controller and the appropriate light will illuminate on the front display panel. AUTO – Unit will automatically select heating or cooling to maintain room temperature between 68°F and 77°F. The remote controller will display the Auto Mode icon with no setpoint. The front panel display will show "77.
OPERATION OF WIRELESS REMOTE CONTROLLER TIMER SETTING TIMER OFF button To set when you want the unit to turn Off at the end of a selected time period, use the button labeled “TIMER OFF” on the remote controller. Press this button to make the clock icon disappear, replaced with the word “OFF” (blinking). Adjust settings the same as with “TIMER ON” settings. NOTE: Under Timer On and Off status, you can set TIMER ON and TIMER OFF simultaneously. Before setting timer, be sure to set clock to correct time.
OPERATION OF WIRELESS REMOTE CONTROLLER SLEEP MODE The Sapphire system will automatically adjust room temperature during your sleep time. This slight change in temperature will not affect your comfort level due to the natural effects that sleeping has on the body, but it will save on energy consumption and will lower your electric bill. The Sapphire system has three Sleep Modes to select from. Press the SLEEP button to select Sleep 1, Sleep 2, Sleep 3 modes or Cancel. The SLEEP icon will appear.
OPERATION OF WIRELESS REMOTE CONTROLLER DIY MODE - SLEEP 3 You will be required to enter eight (8) room setpoint values for eight (8) hours of run time. The last room setpoint value will be maintained until sleep mode is cancelled. In Sleep Mode 3, press "Turbo" button to enter setup mode. The remote controller will display “1 hour” in the time location. Use the “+” and “–“ buttons to select the desired room setpoint for the first hour of run time. Then press the “Prog” button to save the setpoint.
OPERATION OF WIRELESS REMOTE CONTROLLER DISPLAYING SETPOINT OR INDOOR TEMPERATURE ON FRONT PANEL: The setpoint temperature or room temperature can be displayed on the front panel. Only setpoint temperature is displayed on the remote controller. When the “TEMP” button is pushed once, the temperature indicator is displayed. This indicates that the setpoint temperature is displayed on the front panel.
OPERATION OF WIRELESS REMOTE CONTROLLER QUIET MODE Sapphire’s QUIET MODE function delivers quiet comfort to your room. Press QUIET button to activate QUIET MODE in heating or cooling mode. The QUIET icon will be displayed on the remote controller. The unit operates normally for ten (10) minutes or until room setpoint temperature is reached. Then the Sapphire system will operate quietly at Low fan speed. Press QUIET button again to cancel QUIET MODE.
OPERATION OF WIRELESS REMOTE CONTROLLER I FEEL MODE Press this button to use the I FEEL function, and the ( ) icon will be displayed. The unit will sense room temperature at the remote controller instead of at the indoor unit. It then adjusts airflow and temperature accordingly for the ultimate in personal comfort control and energy savings. Press the button again to exit this function.
OPERATION OF WIRELESS REMOTE CONTROLLER CHANGING BATTERIES AND ADDITIONAL NOTES To change batteries, slide cover off battery compartment on back of remote controller. Remove and safely discard old batteries. Insert two new AAA 1.5V dry batteries, using correct polarity. Reattach back cover. NOTE: • If the remote controller will not be used for a long time, remove batteries to prevent leakage damage. • Be sure to aim the remote controller at the receiver of the main unit when operating.
OPERATION OF SMART CONTROL FOR USE WITH YOUR SMARTPHONE For the ultimate in convenience, your Sapphire Heat Pump or Air Conditioner features a built-in intelligent WIFI capability and Smart Control function. This allows you to operate the unit through your smartphone. The system is compatible with devices using standard Android or iOS operating systems. Operating System Requirements for your smartphone: iOS System supports iOS 7.0 and above. Android System supports Android 4.0 and above. STEP 1.
TROUBLESHOOTING PROBLEM CAUSE/SOLUTION System does not restart. Cause: The system has a built-in three-minute delay to prevent short and/or rapid cycling of the compressor. Solution: Wait three minutes for the protection delay to expire. Indoor unit emits unpleasant odor when started. Cause: Typically unpleasant odors are the result of mold or mildew forming on the coil surfaces or the air filter. Solution: Wash indoor air filter in warm water with mild cleaner.
TROUBLESHOOTING PROBLEM CAUSE/SOLUTION Water leaking from the indoor unit into the room. Cause: While it is normal for the system to generate condensate water in cooling mode, it is designed to drain this water via a condensate drain system to a safe location. Solution: If water is leaking into the room, it may indicate one of the following. • The indoor unit is not level right to left. Level indoor unit. • The condensate drain pipe is restricted or plugged.
CARE AND CLEANING WARNING Take notice of the following items before cleaning your Sapphire indoor wall unit. To avoid electric shock or injury, do not attempt to clean the unit unless it has been turned off and the indoor and outdoor units have been disconnected from the main power supply. • Do not wash the unit with water; this may cause an electric shock. • During cleaning, be sure to use a stable and safe standing platform.
ENERGY SAVING TIPS 1. Reduce room setpoint at night: During the nighttime hours you don't require the same level of conscious cooling or heating. Try using Sleep Mode to gradually relax room temperature and allow the unit to run less and save energy. 2. Curtains and shades: In the summer, it is recommended to block the effects of the sun. Close window curtains and shades on the south and west side of your home to help block solar heat. In winter, the sun is your friend.
LIMITED WARRANTY STATEMENT FOR WARRANTY SERVICE OR REPAIR: Contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet. Complete product registration below and send back by email to Service@twclimate.com. PRODUCT REGISTRATION Model No. Serial No. Date of Installation Owner Name Address of Installation Installing Contractor Address Phone No.
