Installation Manual

TROUBLESHOOTING

PROBLEM

Water leakage from the

outdoor unit.

Water leaking from the indoor

unit into the room.

The unit will not deliver air.

CAUSE/SOLUTION

Cause: It is normal for the outdoor unit to generate condensate water in the

reverse cycle heating and defrost mode.

Solution: This is normal. No action is required.

Cause:

While it is normal for the system to generate condensate water in cooling

mode, it is designed to drain this water via a condensate drain system to a safe location.

Solution: If water is leaking into the room, it may indicate one of the following.

• The indoor unit is not level right to left. Level indoor unit.

• The condensate drain pipe is restricted or plugged. All restrictions must

be removed to allow continuous drainage by gravity.

• If problem persists, contact a qualified service professional for assistance.

Cause: There are a number of system functions that will prevent air flow.

Solution: Check for the following:

• In heating mode, the indoor fan may not start for three minutes if the

room temperature is very low. This is to prevent blowing cold air.

• In heat mode, if the outdoor temperature is low and humidity is high,

the system may need to defrost for up to 10 minutes before beginning

a heating cycle.

• In dry mode, the indoor fan may stop for up to three minutes during the

compressor off delay.

• Otherwise, you should contact a qualified service professional for assistance.