Manual

24
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Polesaw fails to
turn on.
The poles are not assembled
correctly.
Reassemble the poles according to the
instructions.
No electrical contact between the
polesaw and battery.
To secure the battery, make sure the latches
on the battery compartment snap into place.
The battery pack is depleted. Charge the battery pack.
The lock-off lever and trigger are
not depressed simultaneously.
Press down the lock-off lever and hold it,
then depress the trigger to turn on the pole
saw.
The battery and power tool is too
hot or too cold.
Refer to the battery and charger
maintenance part in the manual.
Bar and chain
running hot and
smoking.
No oil in the oil tank. 
The discharge port is blocked by
debris.
Remove the bar according to the manual
and then clean out the debris.
Inlet opening in inner oil tank is
blocked by debris.

and chain lubricant.
The sprocket is stuck and
clogged with debris.

and chain lubricant.
The chain and bar
running too hot
and cannot cut.
Check chain tension for
overtightened or loose condition.
Refer to Re-tensioning the saw chain in the
manual.
Dull chain. Sharpen or replace the chain.
Chain on backwards. Refer to Replacing the Bar and Chain
assembly earlier in this manual.
Motor running, but
cutting abnormal.
Motor stops after about 3
seconds.
Recharge the battery.
When using the polesaw under
load, it stops.
Release trigger. Restart the polesaw. Do not
force the polesaw. Refer to the manual for
proper use.
Battery is not charged. Charge the battery. Refer to the battery
and charger manual for correct charging
procedures.
Lack of bar and chain lubricant
can cause increased friction.
Chain needs to be properly
maintained.
Make sure the polesaw always has bar and
chain lubricant.
Incorrect battery storage
temperature.
Allow the battery pack to cool until the
temperature drops to room temperature.