Warranty Information

LIMITED LIFETIME WARRANTY
Residential Products: GROHE provides the
following warranties on its products to the origi-
nal purchaser, installed in a residential applica-
tion. This warranty is effective for all faucets sold
after January 1, 1997.
Mechanical Warranty: A Limited Lifetime War-
ranty is provided on all mechanical parts to be
free from manufacturing defects in materials
and workmanship under normal use for as long
as the original purchaser owns their home.
Electronic Faucets, Valves and Controls
Warranty: GROHE warrants that its electronic
faucets, valves and controls to be free from
manufacturing defects in material and workman-
ship under normal use for five (5) years from the
date of purchase.
Finish Warranty
General Finish Warranty: A Limited Lifetime
Warranty is provided on all GROHE product fin-
ishes to the original purchaser against manufac-
turing defects in materials and workmanship.
At its option, GROHE will repair or replace any
part or finish that proves to be defective in mate-
rial and/or workmanship under normal installa-
tion, use and service.
To submit a warranty claim, please contact
GROHE Customer Service at
[e-mail]
Telephone inquiries can be directed to:
1-800-444-7643
Please be sure to provide all applicable informa-
tion regarding your claim, including:
• Product /model number
• Proof-of-purchase (copy of your original
sales receipt, purchase order, or invoice), the
date the product was purchased, and instal-
lation date
• Complete description of the problem with
supporting documentation as applicable (i.e.
photographs)
Please allow 7 to 14 business days for war-
ranty processing.
This warranty is extended to the original con-
sumer owner, but does not cover installation,
labor charges or other incidental or consequen-
tial costs and shall not apply to any products or
parts of products which have been:
a) Repaired by unqualified persons or not using
original GROHE spare parts or altered in any
manner unless previously authorized in writ-
ing by GROHE; or
b) Damaged as a result of misuse, negligence,
accident or faulty installation or mainte-
nance; or
c) Installed or used in a manner contrary to
GROHE's printed instructions; or
d) Damaged by the effects of dirt, limescale or
aggressive cleaners.
This is the exclusive warranty by GROHE, which
does not make any other warranty of any kind,
including the implied warranty of merchanta-
bility.
This warranty excludes all filter, cooler & heater
parts and accessories; outdoor, marine appli-
cations, industrial, commercial, and business
usage whose purchasers are extended a
one (1) year limited warranty from the date of
purchase, with all other terms of this warranty
(See following for commercial products.)
Commercial Products: GROHE warrants its
products installed in a commercial application*
to be free from manufacturing defects for a
period of one (1) year from the date of acquisi-
tion by original owner. Replaced products or
parts are warranted only for the period remain-
ing under the initial warranty.
*Grohe warrants all wall carrier products
installed in a commercial application to be free
from manufacturing defects for a period of
ten (10) years from the date of acquisition by
original owner.