Operation Manual
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- 37 -
ENGLISH
12.5 Troubleshooting
Please observe the following information first in the event of an error. If you are unable
to rectify the fault using the information given here, please contact your local dealer or
service specialist. Never under any circumstances attempt to repair the digital receiver
yourself. That would invalidate any warranty claims.
Problem Possible cause Remedy
No function,
no operation indication
Mains adapter connected incor-
rectly
Connect the mains adapter
correctly
Device switched off Switch on the device with
remote control
No picture The Euro-AV cable is not
connected correctly
Connect Euro-AV cable
correctly
Incorrect settings in the
“
TV setup” menu
Set the menu
No sound The sound is off (muted) End muting
The Euro-AV cable is not
connected correctly
Connect Euro-AV cable
correctly
Receiver volume is set too low Set higher volume
Display:
“No reception”
Satellite antenna not installed
correctly
Install satellite antenna correctly
Satellite cable damaged Replace satellite cable
Incorrect settings in the “LNB
system” menu
Set the menu correctly
Remote control
does not work
The batteries are inserted incor-
rectly
Insert batteries correctly.
Make sure the polarity is cor-
rect.
The batteries are flat Insert new batteries
The remote control is not di-
rected at the infrared sensor of
the SAT mouse
Point the remote control at the
infrared sensor.
Incorrect SAT level selected.
The time is not displayed
correctly
Deviation from local time Correct the deviation (offset)
Interference of picture
from stations with a
frequency of approx.
12480 MHz
The interference may be caused
by DECT wireless telephones
near the receiver
Move any DECT wireless tel-
ephones away from the range
of the receiver
The device asks you to
input your PIN
Channel or menu are locked Input your password (PIN) or if
necessary contact your dealer
Subject to modifications. Technical data subject to change.