Users Manual

Troubleshooting
QUICK REFERENCE GUIDE 37
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Nothing happens
when the scan button
is pulled.
No power to the
reader.
Check system power.
Ensure power supply is
connected.
Interface or
power cables are
loose.
Ensure all cable
connections are
secure.
LED comes on, but
bar code is not
decoded.
Reader not
programmed for
correct bar code
type.
Ensure reader is
programmed to read
the type of bar code
scanned. Refer to the
PRG for more
information.
Bar code label is
unreadable.
Check the label to
ensure it is not
defaced. Try to scan
another bar code type.
Distance between
reader and bar
code is incorrect.
Move reader closer to
or further from the bar
code.
Bar code is decoded
but not transmitted
to the host.
Reader not
programmed for
the correct host
type.
Scan the appropriate
host type bar code.
Refer to the PRG for
more information.
Nothing happens
when the reader is on
the cradle (start-up,
blinking LEDs,
charging).
NOTE: Follow the
procedure illustrated
on page 9 to
correctly replace/
connect the battery
pack.
Foreign objects
placed on the
base surface
causing an
incorrect
positioning of the
reader.
Remove all foreign
objects and keep the
base surface free.