User's Manual

28
III: Considerations for Sending the Device for Repair and Returning it
1. When completing the OPPO Mobile Phone Repair Form, the customer must fill in valid information in
clear handwriting as required (name, address, phone number and fault symptoms);
2. Before sending your device for repair, please back up all information and data you have saved on the
mobile phone (for instance: phone numbers, text messages and pictures) before you delete them to
prevent loss or damage during the testing and inspection processes.
In any circumstances, OPPO Customer
Service Centre and its staff will not be responsible or obligated to back up or recover your information and
data, or accept responsibility for any consequence arising from the loss, damage or leakage of your
information and data. Please ensure the legality of the information and data you have saved . To respect
your privacy (unless necessary to provide you with services), we will not transmit, backup or examine your
information and data, but reserve the right to refuse to provide services for illegal content;
3. The Customer shall return the mobile phone by presenting the OPPO Mobile Phone Repair Form. In case
the Customer loses the Customer Copy, the Customer shall go through the loss reporting procedures with
his/her personal ID or valid proof of identity before being able to return the mobile phone two ( 2) days
later.