User's Manual

Troubleshooting
This section includes a list of error messages and frequently asked questions for
problems you may encounter with your weight scale. If the device is not operating as
you think it should, check here before arranging for servicing.
Error prompt
Error Description Solution
Dotted lines Overload. The device will power off Stop using this scale for measurement
Low Battery. The device will power off
in four seconds.
Replace all four batteries at the same
time. Purchase the authorized batteries
for replacement.
Error condition At any point, when a situation occurs
that prevents a successful test
acquisition, an error code will be
displayed in the LCD area. The
message will persist for several
seconds until the device times out and
powers down.
Check the following items:
• Bluetooth wireless technology is
on.
• The application is on.
• Both devices are within the
transmission distance of
Bluetooth devices.
When measuring
Problem
Root cause Solution
No display on the LCD screen with the
scale powers on
Batteries are not installed or not
installed properly
Install the batteries. Go to "Insert or
replace the batteries"
Worn batteries Replace all four batteries at the same
time. Purchase the authorized batteries
for replacement.
The scale powers off automatically
Low Battery.
Replace all four batteries at the same
time. Purchase the authorized batteries
for replacement.
Directions for use Use the scale 9