User's Manual

FQA
Q: How can I reset my ttlock app account if I forgot my password?
A：1. Open the ttlock lock App, click Forgot password, enter the email address you
registered for your ttlock account.
2. Enter a new password, check Get code. You should receive verification code in the
email, Enter the verification code to reset your password. Use the new password to
sign in the account.
Q: Can I still use the smart lock when my phone is lost or turn off?
A：1. Yes. You can still use the traditional physical key or password to lock / unlock the
door.
2. Use a new phone to download the App, Sign in your App account with the email or
phone number and password. Enter the verification code, then you can use the new
phone to unlock the door. Don’t forget to reset the door after you unlock it.
Q: The door won’t lock automatically when I close it.
A：1. Check if Auto Lock is set. If not, press and hold the # key on the panel keypad for 3 to
5 seconds to lock the door.
2. If the door doesn’t lock automatically when Auto Lock is set, then the lock has been
installed incorrectly.
3. The Auto Lock function is not activated when the batteries are completely
discharged. Check if the batteries are discharged.
Q: Lock configuration failed.
A：1. Remove the mechanical key from the cylinder.
2. Check that the door was closed properly or if lock operation was interfered.
Q: The App is disconnected from the door unit and / or I can't find my lock on the App.
A：1. Close the App, turn off your phone's Bluetooth. Then turn Bluetooth back on, and
open the App.
2. Refresh the App.
3. The lock can only be connected to one user's App. It's possible that another user's
phone App is already connected to the lock. If don't know which user is connected to
it, you have to reset the lock.
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