User Manual

Guardian Field Support Manual – Section 2
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6.4 24/7 SUPPORT DETAILS
24/7 Support Center
System Registration | Configuration | Troubleshooting
[e-mail]
USA: [phone]
Australia: [phone]
Mexico: [phone]
UK: [phone]
South America: [phone]
Technical Communications Portal
Support Manuals | Updates | Knowledge Base | Resources
tcp.seeingmachines.com
6.5 ALLOCATING A VEHICLE
Vehicle Allocation
Calling 24/7 Support with your filled in Checklist will activate a vehicle in Guardian Live and will
allow the Client or Distributor to be able to review events in their fleet(s).
Call the 24/7 Support number above
and be ready to tell our support team;
• Your name (First and Last).
• The email address you would like the Zendesk
installation ticket sent to.
• The client account and site the vehicle should
be allocated to.
• The information on the Checklist:
- P (number),
- S (number),
- Vehicle ID (e.g. TRUCK123),
- Make of the vehicle (e.g. Kenworth),
- Model of the vehicle (e.g. T909),
- SIM card serial number,
- Power routed via isolation switch Y/N,
- Power routed via non-essentials switch
Y/N, and