User Manual

Guardian Field Support Manual – Section 2
61
Note: If the connection fails, check the icon
in your System Tray (in the bottom right) and
wait until the ‘Unidentified Network’ symbol
appears. This will mean that the Controller
is ready to connect.
Try the previous step again.
This setup assumes a standard installation
using a SIM card with a USA based provider
‘AT&T’ used as the example provider.
The Installation Wizard will run through all
the steps required to complete the SW
installation for the first time (or on system
reset).
The Wizard is simple to use, requiring you to
complete mandatory steps before allowing
you to progress to the next step. You may
progress back to previous steps by clicking
on the ‘Previous’ button, selecting the reset
button (where available), or by going to the
Icon buttons on the top of the page.
If at any stage, the Wizard does not allow
you to progress, then you must call SM 24/7
Support for assistance. There will be
‘Information’ buttons to allow you to
communicate effectively with the 24/7
Support Technician.
If this occurs download the service logs to
provide to Support throughout the Wizard.
The “Download” button can be found at the
bottom of the Wizard pages.
Step 1 – Device Details
Verify the device serial number matches the
sticker on the controller. If the SN is
presented does not match, or X’s are
presented, please call 24/7 Support for
assistance.
Using the Installation Checklist, you
completed during the HW installation
complete the following information:
1. Vehicle ID
2. Vehicle Make
3. Vehicle Model
4. Installer Full Name (must align with
TCP profile).