User Manual

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Appendix C FAQs

Problem

Possible Cause and Solution

Forgot the login

password

Double-click the lower left corner of the login

dialog box as admin. A dialog box appears.

 Note down the serial number and then

contact your dealer for a temporary

password. Log in with the temporary

password and then reset your password.

 Use your mobile surveillance app to scan

the QR code (Settings > Forgot Device

Password).

The Web plugin

(ActiveX) cannot be

loaded.

 Close your web browser when the

installation starts.

 Disable the firewall and close the anti-virus

program on your computer.

 Enable your Internet Explorer (IE) to check

for newer versions of the stored pages

every time you visit the webpage (Tools >

Internet Options > General > Settings).

 Add your NVR's IP address to the trusted

sites in your IE (Tools > Internet Options >

Security).

 Add your NVR's IP address to the

Compatibility View list in your IE (Tools >

Compatibility View Settings).

 Clear your IE's cache.