Operating Instructions and Installation Instructions
8.4. Blind element substituted with exchanger (optional)
Disassembly: Use a wrench (proper size) to unscrew the nuts from the blind element. Remove it
from the insert construction.
Assembly: Before you install the exchanger, carefully clean the contact area. Remove any
remaining parts of the previous sealing after the blind element has been taken away. Provide
undamaged sealing under the exchanger. Tighten the nuts evenly to provide good tightness along
the whole exchange flange.
9. PRODUCT LIABILITY AND SERVICE
9.1. General
Providing that all directions and recommendations in the Instructions for Installation, Operation and
Maintenance are respected, the manufacturer (supplier), company HAAS + SOHN Rukov s.r.o.
provides guarantee for 24- month period from the takeover for parameters and characteristics of the
product as specified in relevant technical standards, in the Instructions and the data shown in the
nameplate.
9.2. Conditions for guarantee
The guarantee covers free-of-charge repair of the fireplace insert or parts or components (the
subject of complaint, if any) providing that the cause of the defect is defective material or
craftsmanship.
9.3. Guarantee and post-guarantee service
Guarantee and post-guarantee service is provided by importer companies or contractual partner
service institutions.
9.4. Claim rejected
The warranty is not related to damage or defects of the device or its components caused by:
- Contact with chemical substances or physical contact causing damage during the transport;
improper storage; erroneous installation or operation in an improper manner (for example,
cooling with water, dirt from food, water condensate, etc.)
- Wrong product installed (overheating or under-heating in the room)
- Construction and legal requirements not adhered
- Wrong installation or connections
- Poor or too strong chimney effect (the connections must be in conformity with the standards
currently in force)
- Unauthorised alteration or additional modification of the heating system, especially the firing
area or smoke flue system
- Unauthorised persons interference (service work by unauthorised persons)
- Instructions for operation not adhered
- Additional built-in accessories or spare parts not manufactured by HAAS + SOHN Rukov s.r.o.
- Use of inappropriate kind of fuel
- Erroneous operation, device overload (e.g. the ashpan door open) resulting in damaged
construction (e.g. burnt-through partitions, construction deformation, etc.)
- unprofessional manipulation, mechanical damage by excessive mechanical force
- Lack of proper maintenance or use of inappropriate cleaning agents
-
Force majeure (floods, etc.)
9.5. How to make a claim
Send a written claim to your sales person by letter, fax or e-mail. Please specify the product model,
year of manufacture and serial number (the data from the name plate, at the rear). It is
recommended to copy the nameplate data in the Table below. This way, you can find easily if
needed.
HAAS+SOHN Rukov s.r.o, SNP 474, 408 01 RUMBURK, CZ
FIREPLACE INSERT - TYPE:
SERIAL NUMBER:
YEAR OF MANUFACTURE:
OUTPUT PERFORMANCE:
If you make a claim, kindly provide your address, phone number and description of the defect. Ask
the seller for warrantee at the purchase. The service centre shall deal with the problem in shortest
time, suggesting the place and time of the service action to the customer. In case of request on the
product replacement or purchase contract made void, the respective provisions of the Civil Code and
the Claim Code will be applied.
9.6. How to order spare parts
You can order spare parts and accessories at your local distributor – dealer, or at our partner
organisation.
10. MISCELLANEOUS
10.1. Accessories supplied with the insert
The fireplace insert has been delivered with accessories: protective glove to touch the regulating
elements, ashpan drawer, Instructions for Installation , Operation and Maintenance, Warrantee,
Technical Card, Instructions for installation of fireplace set (if ordered).
10.2. Special accessories (on order)
1. Smoke flue pipes, diameter 160 mm and 180 mm (length 0.25 m)
2. Smoke flue elbow, diameter 160 mm and 180 mm (90°)
3. Chimney stress ring, diameter 160 mm and 180 mm
4. Baskets
5. Fireplace tooling (special offer)
6. Cleaning agent (glass)
7. Fire protection barrier set
10.3. Recommended spare parts
Spare parts available on order
1. Fireclay brick shapes and VERMICULITE boards for the firing area
2. Ashpan drawer
3. Stoking door glass
4. Cast grate
5. Sealing tape glue
6. Sealing tapes
7. Repair spray
8. Decorative and regulating elements (rods, handles, regulators)
9. Sealing tape glue
10.4. Package and waste disposal
The fireplace insert and the lining set are supplied on a wooden transport pallet and protected with
wooden crate. The insert and the lining set are protected against weather with PE foil. Stabilised
position and integrity of the package for the period of storage and transport is provided by means of
metal or plastic tape.
Package material disposal Use the wooden crate and the pallet for burning. Sort the steel tape for
the waste collecting point. Sort the PE foil to be recycled.
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