Operation Manual

9. PRODUCT LIABILITY AND SERVICE
9.1. General
Providing that all directions and recommendations in the Instructions for Installation,
Operation and Maintenance are respected, the manufacturer (supplier), company HAAS +
SOHN Rukov s.r.o. provides guarantee for 24- month period from the takeover for
parameters and characteristics of the product as specified in relevant technical standards,
in the Instructions and the data shown in the nameplate.
9.2. Conditions for guarantee
The guarantee covers free-of-charge repair of the fireplace stove or parts or components
(the subject of complaint, if any) providing that the cause of the defect is defective material
or craftsmanship.
9.3. Guarantee and post-guarantee service
Guarantee and post-guarantee service is provided by importer companies or contractual partner
service institutions.
9.4. Claim rejected
The warranty is not related to damage or defects of the device or its components caused
by:
- Contact with chemical substances or physical contact causing damage during the
transport; improper storage; erroneous installation or operation in an improper manner
(for example, cooling with water, dirt from food, water condensate, etc.)
- Wrong product installed (overheating or under-heating in the room)
- Construction and legal requirements not adhered
- Wrong installation or connections
- Poor or too strong chimney effect (the connections must be in conformity with the
standards currently in force)
- Unauthorised alteration or additional modification of the heating system, especially the
firing area or smoke flue system
- Unauthorised persons interference (service work by unauthorised persons)Instructions
for operation not adhered
- Additional built-in accessories or spare parts not manufactured by HAAS + SOHN
Rukov s.r.o.
- Use of inappropriate kind of fuel
- Erroneous operation, device overload (e.g. the ashpan door open) resulting in
damaged construction (e.g. burnt-through partitions, construction deformation, etc.)
- unprofessional manipulation, mechanical damage by excessive mechanical force
- Lack of proper maintenance or use of inappropriate cleaning agents
- force majeure (floods, etc.)
9.5. How to make a claim
Send a written claim to your sales person, by letter, fax or e-mail. Please specify the
product model, year of manufacture and serial number. (the data from the name plate, at
the rear) It is recommended to copy the nameplate data in the Table below. This way, you
can find it easily whenever needed.
HAAS+SOHN Rukov s.r.o, SNP 474, 408 01 RUMBURK, CZ
FIREPLACE STOVE TYPE
SERIAL NUMBER:
YEAR OF MANUFACTURE:
OUTPUT PERFORMANCE:
If you make a claim, kindly provide your address, phone number and description of the
defect. Ask the seller for guarantee at the purchase. The service centre shall deal with the
problem in shortest time, suggesting the place and time of the service action to the
customer.
9.6. How to order spare parts
At any order, kindly specify the type of the fireplace stove, the year of manufacture and the
serial number of your product. For the spare part identification, follow the Technical Card
(state the name of the part or its ID or position in the drawing).
10. MISCELLANEOUS
10.1. Accessories supplied with the fireplace stove
The fireplace stove has been delivered with accessories: protective glove to touch the
regulating elements, ashpan drawer, Instructions for Installation, Operation and
Maintenance, Guarantee and Technical Card.
10.2. Special accessories (on order)
1. Smoke flue pipes, with/without block, diameter 150 mm and 130 mm (length 0.25
m;0.5 m; 1m)
2. Smoke flue elbow with/without cleaning hole, diameter 50 mm and 130 mm (90°, 45°)
3. Chimney stress ring, diameter 150 mm and 130 mm
4. Baskets
5. Fireplace tooling (special offer)
6. Cleaning agent (glass)
7. Warm water exchanger
10.3. Recommended spare parts
Spare parts available on order
1. Fireclay brick shapes and VERMICULITE boards for the firing area
2. Ashpan drawer
3. Stoking door glass
4. Cast grate
5. Sealing tapes
6. Repair spray
7. Lining
8. Blind element
9. Decorative and regulating elements (rods, handles, regulators)
10. Sealing tape glue
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