User's Manual

Copyright © 2009 Halo Monitoring 8
center of your strap is for your peace-of-mind and to be used in emergencies. When you are
wearing the transmitter, it should be easy to find the button, even through clothing. If you press
the button, one of our operators will attempt to call you at home and/or your designated
caregiver(s). If the operator does not receive an answer, they will call an emergency responder.
Q: How do I know my system is working?
A: The LEDs on the Home Gateway give you an indication of the system status. Refer to Table 1
on page 11. If we detect that your device is not working for any reason, we will notify your
caregiver so the problem can be resolved quickly.
Q: How do I clean my strap and transmitter or the home gateway?
A: Wipe the transmitter with a clean cloth, slightly dampened with water or isopropyl alcohol. Be
careful not to accidently push the panic button on the transmitter. As needed, hand launder the
strap in warm water with a mild laundry detergent containing no bleach or fabric softener, rinse
well in warm water. Towel dry the strap and finish by line drying it. Do not soak the strap longer
than it takes to hand wash and rinse it. Be sure to remove the transmitter before washing the
strap! The home gateway may be dusted with a dry cloth, but do not use a spray cleaner or water.
Q: What should I do if the chest strap transmitter is accidently submerged in water?
A: If submerged in less than four inches of water for less than 15 seconds, remove it from the
water and dry it off. Open the battery charger port cover and with the opening pointed downward,
shake it while carefully observing if any water comes out of the port. If water does come out, do
not use the transmitter. Contact customer service for further instructions.
Q: Can I charge the chest strap transmitter battery while wearing it?
A: No, always remove the transmitter before charging the battery.
Q: What happens to the system during a home power failure?
A: During a power failure, the chest strap transmitter continues to collect and record vital data.
When the power is restored, the home gateway receives and sends the data via the Internet (or
phone line). If you provide an AC power backup source for the home gateway, such as a UPS, the
home gateway continues to operate with the phone line connection as long as the battery in the
UPS is able to provide power.
Q: Do I need an Internet connection as well as a standard phone line?
A: The myHalo home gateway supports either the Internet or a standard phone line as the primary
connection to the call center for transmitting data collected from the chest strap transmitter. When
the Internet is the primary connection and is down (or inoperable for any reason), the home
gateway uses the standard phone line as a backup connection. A compliant cable and modular
plug is provided with this product for connecting to the phone line.