Use and Care Manual

Troubleshooting

PROBLEM

PROBABLE CAUSE/SOLUTION

Cooker doesn’t

turn on.

• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating electrical

outlet or press WARM/(I/ )/ button to activate the unit.

Rice is not cooked.

• Not enough water/cooking liquid. Follow package directions or see Rice Cooking Chart for more

information.

• Place cooking pot securely into the base. NOTE: If cooking pot is bent or warped, it will not seat

properly in base and, therefore, will not conduct heat correctly. To replace cooking pot, call the toll-

free Customer Assistance number listed on the cover of this guide.

• Let rice rest for 10 to 15 minutes after cooking is complete and rice cooker has switched to WARM.

Rice is mushy.

• Too much liquid added to cooking pot. Reduce liquid.

When using STEAM

program, rice cooker

starts to “beep” every

2 seconds.

• Cooking pot has boiled dry. Add more water within 3 minutes or rice cooker will turn off ( )

automatically.

When using the

SAUTE program,

rice cooker starts to

beep and all lights are

illuminated.

• Temperature of rice cooker has become too hot. Unplug and wait 10 minutes to cool down. Plug

into outlet and resume cooking.

Cooking pot not fitting.

• Call the toll-free Customer Assistance number listed on the cover of this guide.

Rice cooker starts to

beep and all lights are

illuminated.

• The rice cooker has malfunctioned. Call the toll-free Customer Assistance number listed on the

cover of this guide.