Use and Care Manual

13
Troubleshooting
Problem Possible Cause Solution
The replace does
not operate.
The power light is ON but
the ame effect is not
visible.
There is excessive noise
when the heater is
operating.
The heater is not
operating.
□ The replace is not plugged in.
□ A circuit breaker is tripped or a fuse
is blown.
□ The ON/OFF switch is defective.
□ There is loose wiring.
□ The replace is not operating
correctly.
□ LED strip is not functioning.
□ Loose wiring
□ Dirty or clogged blower.
□
□ The heater assembly is defective.
□ Incorrect operation.
□ The heater switch is defective.
□ The heater assembly is defective.
□ There is loose wiring.
□ The vents are dirty or clogged.
□ Make sure the replace is plugged in
to a standard 120V outlet.
□ Check additional appliances on the
circuit; ideally the replace should be
on a dedicated 15-amp circuit.
□ Call customer service.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Refer to Maintenance of Motors.
□ Call customer service.
□ Refer to the operating instructions.
□ Call customer service.
□ Call customer service.
□ Call customer service.
□ Unplug the unit. Clear the vent area of
dust and debris. Wait ten minutes, plug
the unit in again and turn on the heater.
If you have any questions regarding the product, please call Hampton Bay Customer Service, 855-HD-HAMPTON, 8 a.m. – 6 p.m. EST,
Monday – Friday.
HAMPTONBAY.COM
Please contact 855-HD-HAMPTON for further assistance.
The power light is ON but
the ember bed ame is not
ickering.
□ LED strip is not functioning.
□ Loose wiring.
There is excessive noise
when the ame is ON but
the heater is OFF.
□ The rotating ame reector shaft is
rubbing against the housing.
□ The ame reector shaft motor is
defective.
□ Open the back of the rebox and reposition the ame
reector shaft. Turn off the unit prior to servicing.
□ Call customer service.
□ Call customer service.
□ Call customer service.