Instructions / Assembly

13
Troubleshooting
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
There is no power and the logs do not
glow.
There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times, make sure power is set to the
“ON”position.
The logs glow but there is no ame ef-
fect.
The ame effect turned off. Press the Flame button several times.
The power cord gets warm.
This is normal operation.
Check your heater cord and plug
connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug
to overheat. Be sure the plug ts tight in the
outlet. Heaters draw more current than small
appliances, overheating of the outlet may
occur even if it has not occurred with the
use of other appliances. During use check
frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of the
heater and have a qualied electrician check
and/or replace the faulty outlet(s).
The heater does not blow warm air. The thermostat setting is preventing the heater
from turning on.
Adjust the temperature settings to ensure
that the thermostat is set higher than the
current room temperature.
The heater does not work, but Power and
Heater settings are “ON” and the
thermostat is set.
Manual reset overheat protection
triggered.
Turn the Power to “OFF” and unplug the unit
from the wall outlet for 5 minutes. After 5
minutes plug the unit back into the wall out-
let, and operate as normal. If the problem
persists contact customer service.
The ame effect works but the heater
function does not and the ember bed
ashes when the Heater button is
pressed.
The heater is disabled.
With the power on press and hold the Power
button on the control panel for 10 seconds.
Once re-enabled the ember bed lights will
ash multiple times.
The remote control is not working. There are no batteries or the signal is poor.
Change the remote batteries.
Operate the remote control at a slow meas-
ured pace. Press the remote control buttons
with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid
succession may cause the transmitter to
malfunction.