Troubleshooting Guide Problem Possible Cause My Subspace device Is not connecting to WiFi. Make sure your device is connected to a prows source. » Your Internet connection or WIFI network may be down. My device cannot find any WI-Fi networks. Make aura you have a 2.4GHz capable WI-Fi network within range of the device you are trying to add. My devices is in a location that does not have WIFI. Can | still use It with the Subspace app? Yes: Use the app on a phone with an Interment connection like LTE.