Supported Equipment Manual for the 7400 and 9500 Computers Manufactured by Hand Held Products
Copyright © 1996 - 2006 by Connect, Inc. All rights reserved. This document may not be reproduced in full or in part, in any form, without prior written permission of Connect Inc., 1701 Quincy Avenue, Suites 5 & 6, Naperville, IL 60540. Connect, Inc. makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, Connect, Inc.
Chapter 1 • Introduction…………............................................................................................1-1 Descriptions………………. ...........................................................................................1-1 Pictures………..…………………. ..................................................................................1-2 Setup Requirements…….. ...........................................................................................1-3 Accessories………………..............................
Dolphin 9500 43-key Terminal ..............................................................................................3-22 Keypad Figures ............................................................................................................3-22 Keypad Table ...............................................................................................................3-26 Dolphin 9500 56-key Terminal ..............................................................................................
Chapter 1 • Introduction Descriptions 7400 The Dolphin 7400’s case houses a 206MHz RISC processor and Windows CETM operating system that is programmable with standard programming tools, like Microsoft Windows CETM eMbedded Visual Tools, which includes embedded Visual C/C++® and eMbedded Visual Basic®. The Dolphin 7400 computer is known for its ergonomic shape, lightweight, and singlehanded data collection features.
Introduction Pictures 7400 9500 1-2 Supported Equipment Manual • January, 2006
Setup Requirements Setup Requirements Installation of PowerNet Twin Client requires, at a minimum, the following: • A Pentium-class processor • 32 MB of RAM • 10 MB of free hard disk space available • for the 7400: Microsoft Windows Pocket PC or Windows CE • for the 9500: Microsoft Windows Pocket PC or Windows Mobile Accessories The following accessories are available to use with the Dolphin terminals: • Dolphin HomeBaseTM: Dolphin terminal charging and communication station, includes power ada
Introduction Release Notes 10/26/2004 The following describes how to disable the native scanner support built into TwinClient for the Hand Held Products CE terminals. The most common use of this would be to allow you to use the Hand Held Products "Scan Wedge" instead of the scanner support built into TwinClient.
Release Notes 3. Do a program load and test by hitting the Scan Trigger. If you did this right, the scan trigger WILL NOT turn on the scan beam. 01-31-2005 Release 7.5.1 solves a problem on 95xx's where the default printer may not be COM1. The printer on the 95xx's has been changed from Default to Com1.
Introduction This page is intentionally blank.
Chapter 2 • Terminal Setup Downloading from the WEB The PowerNet Twin Client software package can be downloaded from the Connect web site at http://www.connectrf.com. Click on Partner Services and then click on Software Downloads. Select the file named PowerNet Twin Client for Hand Held Products. Running Setup from a Download File The downloaded file is a compressed archive. After extraction using a utility such as WinZip or PKWARE, folders are created on the hard disk as shown in the following figure.
Terminal Setup Installation The InstallShield wizard runs and presents the following screen. Click on Next to begin the installation process. To change the default Destination Location, click on Browse and select a location. Then click on Next.
Terminal Setup The default folder is PowerNet. This default may be changed either by selecting an existing program group or by typing in a new name at the prompt. Then click on Next. When the installation is complete, reboot the system to initialize the Twin Client software. a. To reboot the system immediately, click on Finish. b. To reboot later, click on the option to restart the computer later, and click on Finish.
Terminal Setup Running the Manager The PowerNet Twin Client Manager is the utility that manages the terminal software and configurations. Select Start, Programs, PowerNet, and Twin Client Manager. The PowerNet Twin Client Manager screen appears as shown in the following figure. This is the administrator's main screen, and all functions are accessed from its menu bar, toolbar, and tabs. Menu Bar The menu bar provides access to the functions used to configure the terminals and manage their software.
Terminal Setup Quick Start This section describes how to prepare the Twin Client Manager and the Hand Held Products terminal for a Telnet session with the host. Following an initial serial download, the terminal software and configuration are managed automatically over the wireless network. Note: Hand Held Products terminals are normally delivered with Hand Held Products files pre-installed.
Terminal Setup Setting the Servers The Servers are the Telnet host systems the terminals will access. To set these addresses from the Settings menu, click on Servers and then click on Add. Enter the name of each server, its IP address and IP port (normally 23 for Telnet servers), and emulation type. Then click on OK. Repeat this step for each Telnet server the terminals are required to access.
Terminal Setup The option of Run Airloader on terminal can be selected. The Windows CE options of Run application at startup and Hide task bar can be selected. Also, there is a CE option Use GUI menus and screens that makes the terminal program act more "Windows-like". The Code page setting determines the Windows font code page that will be used on the terminal. The default is zero, which means that the terminal will use the standard Unicode code page.
Terminal Setup Setting Terminal Model and COM Port To select a specific Hand Held Products terminal model, radio type, or COM port assignment, click on the Options menu as shown. To maintain compatibility with existing Hand Held Products Telnet client keyboard layouts, a specific terminal model must be selected from the Terminal Model window. Saving the Configuration Click on File and Save As. Enter a name for this configuration. For the purposes of this example, the name is vt220.
Terminal Setup Setting Airloader Auto-Configuration The configuration download and IP address assignment for each terminal will take place automatically by setting the Airloader Auto-Configuration options. Click on the Airloader option in the Tools menu. Note: If the Airloader Auto-Configuration window does not display the options, click on the Advanced<< button. If multiple network adapters are installed on the PC, ensure that the desired network adapter is selected.
Terminal Setup This powerful software management tool is described in detail in Airloader AutoConfiguration. For now, it is sufficient simply to use it for assignment of the initial terminal configuration and IP address, both of which can be easily changed later. Ensure that all of the check boxes are checked as shown above. To assign terminal IP addresses automatically over the wireless network, check all of the boxes as shown above.
Terminal Setup The display expands to show the default terminal group. Next, click on the New Group icon and use the Browse button to select the configuration file saved earlier. Check the Active box, and the system is now configured to automatically download IP addresses, software, and configuration files to the terminals. Click on the box in the upper right corner to return to the main menu. Note: The software does not need to be authorized now.
Terminal Setup Configuring the Terminal for Download The 7400 and 9500 terminals are configured for download using ActiveSync, as described in the Sending Configuration Files to the 7400/9500 Terminal section. The following is the cold boot sequence that each requires. Cold Booting the Terminal Following Power OFF, press the ESC and CTRL keys for several seconds, then release.
Terminal Setup Standard Setup The default terminal setup is sufficient for most installations. However, to meet sitespecific requirements, it may be necessary to customize terminal operation. The standard setup options simplify this process and can be modified by the following methods: • Using the Twin Client Manager. • Using the Twin Client terminal menu system. This section describes how to use the Twin Client Manager and the terminal menu systems to set up the terminal.
Terminal Setup Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position. Off disables quadrant processing and Twin Client simply centers the current host input field in the terminal display. On enables quadrant processing.
Terminal Setup Key Click This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is on (checked). Printer Type This scrolling list selects the attached printer type. The default value is none, indicating that no printer is attached. 5250 Settings Select the 5250 emulation setup by clicking on the Settings menu and then the Emulation menu, as shown below.
Terminal Setup Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position. Off disables quadrant processing and Twin Client simply centers the current host input field in the terminal display. On enables quadrant processing.
Terminal Setup Key Click This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is on (checked). Printer Type This scrolling list selects the attached printer type. The default value is none, indicating that no printer is attached. 3270 Settings Select the 3270 emulation setup by clicking on the Settings menu and then the Emulation menu, as shown below.
Terminal Setup Quadrant Mode This scrolling list option defines the rules by which the terminal display is positioned in the larger host display. As defined by Twin Client, quadrants are fixed position "windows" in the host display, and the terminal display is located on whatever quadrant contains the current cursor position. Off disables quadrant processing and Twin Client simply centers the current host input field in the terminal display. On enables quadrant processing.
Terminal Setup Key Click This check box enables (checked) or disables (unchecked) audible key clicks from the terminal, provided that the manufacturer supports the control of terminal key click sound. The default value is on (checked). Printer Type This scrolling list selects the attached printer type. The default value is none, indicating that no printer is attached.
Terminal Setup Use the Up-Arrow and Down-Arrow keys to navigate the menu, and press Enter to select the highlighted option. Each menu option is described below. Edit Mobile Unit IP The IP list contains the terminal IP address, the Subnet Mask and the Router IP address. Enter the appropriate address and select to save and/or to Quit. IP 206.232.71.38 SN 255.255.255.0 RT 206.232.71.
Terminal Setup 00A0F826E614 Authorization ______________ not authorized Save Quit Type the authorization code into the field as it appears on the web site. Punctuation characters, such as the hyphen (-), are required. Press to save the authorization code. Run Site Survey This option (a feature of Spectrum 1) is applicable to Release 5.0 and may be obsolete for your terminal.
Terminal Setup The Authorization window is displayed as shown below. Your System ID appears in the first box of the screen. Go to http://www.connectrf.com. Click on Partner Services. Click on the Generate Authorization icon at the top of the page. Follow the directions on the web site.
Terminal Setup Authorized Terminals The number of terminals authorized, the number of terminals in use, and the number of terminals remaining is provided in the Authorized Terminals box on the lower left side of the screen. Click on the Details button to number the options in the screen below in the order of your priority. Note: The terminal may or may not be able to utilize the Formatter feature depending on its authorization codes. Click on an option and move it using the Up and Down buttons.
Terminal Setup Add Licenses The Add Licenses feature is used when adding additional licenses to an already site licensed Twin Client Manager. (i.e. Twin Client Manager is licensed for 10, and the customer purchases another 10 licenses to make a total of 20.) From Twin Client Manager, choose Authorization from under the Tools menu. Click on the Add Licenses button. A pop-up box appears with the machine ID and a space for the additional license’s authorization code.
Terminal Setup Transfer Authorization The Transfer Licenses feature is used when moving a site license from one PC to another. After Twin Client Manager is installed on a new PC, you will need the system/machine ID for it. This ID appears in the first box of the authorization screen. From Twin Client Manager, select Authorization from under the Tools menu. Click on the Transfer Authorization button on the old PC. You will be asked for the new system ID. Enter this new system ID.
Terminal Setup Listing Click on the Listing button to view authorization codes used along with corresponding serial numbers. Click on OK when finished. Click on the Close button when finished.
Terminal Setup Software Management In addition to providing functions for the download of files to the terminal via the traditional serial connection, the Twin Client Manager also provides for the management of terminal software and configurations automatically over the wireless network. Software Management describes the automated capability in detail. Additional manual operations involving serial download options are described at the end of this section.
Terminal Setup Synchronizing Configuration Files Click to put a check in the Synchronize Configuration Files box to enable automatic synchronization of configuration files on the terminal. When the terminal is cold booted, its configuration files will be compared with the most recent on the PC. The terminal is updated automatically if it does not have the latest revision.
Terminal Setup Enter the desired range in the From and To boxes as shown above, and then click on Add. Creating New Groups New groups, with different configurations, can be created by clicking on Terminal/Group Manager, and then clicking the right mouse button as shown. After the new group has been created, the group settings option becomes available for change, as shown below.
Terminal Setup After the Configuration File and all of the other parameters have been set, the group is made active by clicking on the Active check box.
Terminal Setup Clicking on the Thin Mode button will cause all terminals in this group that are currently running in thick mode to be switched to thin mode the next time Airloader is run on the terminal. Click on the Schedule button to view a dialog box for scheduling an automatic Airloader update. Select the desired time and click on OK. Click on Update Now and the Airloader “push” capability controls terminals from this end.
Terminal Setup Setting the Segment Checking the Segment button restricts a terminal group to a range of IP addresses. The IP Address can be any valid address on the segment, as it is used only to identify the segment. The setting of the Net Mask can be used to restrict the range. This feature is useful for segregating terminal groups by location. Setting Force Reload Clicking on the Force Reload button forces all terminals within a group to be automatically updated. The following warning message appears.
Terminal Setup Release the mouse button, which reassigns the terminal. The next time the terminal is rebooted, it will be reconfigured as defined in the group specification. Mobile Device Manager (MDM) Features Under Tools in Twin Client Manager are the Screen Watcher, Terminal Messenger, and RF Monitor features. Note: The terminal may or may not be able to utilize the Screen Watcher or Terminal Messenger features depending on its authorization codes.
Terminal Setup Clicking on the Font button on the upper left brings up a screen in which you can modify the font settings, as shown below. Select Terminal Messenger from the Tools menu. You may enter an Address Range in the From and To boxes on this screen. Click on Add when finished.
Terminal Setup To remove a terminal from the list of terminals receiving your message, click on the terminal number in the Select Terminal(s) column, and click on the Remove button. Click on the appropriate button, Remove All, Select All, or Unselect All, to remove all terminals, select all terminals, or unselect all terminals from the Select Terminal(s) list. Note: Use the Ctrl and Shift keys to select multiple terminals. Click on the Close button when finished.
Terminal Setup MDM’s Find and Identify Features The Find feature enables the network manager to remotely turn a terminal on and cause it to make an audible beep so that the terminal can be heard and located within the facility. The configurable Identify feature enables you to track the last user of a hand held terminal. The operator’s logging a password when a terminal session is started enables the network manager to know who last used the device in the event that it is lost.
Terminal Setup To identify the person using the terminal, check Request Login Information. Click on Close. Then from the main menu, select Terminal, and Send Configuration Files to Terminal. On the terminal, enter the user’s name: Username: ______ The username must be 6 characters long. Press Enter. Log in to the host as always. Return to the Terminal Messenger screen, select the IP address, and click on Ping. This requests the login information from the terminal.
Terminal Setup Select RF Monitor from the Tools menu. RF Monitor is an "Over The Air" diagnostic tool. It is used to collect diagnostic trace information from RF terminals running PowerNet Twin Client software. It runs on a Windows PC and will send a command to the RF terminal to start tracing. The terminal, when it receives this command, will start sending the trace information over the RF link to the PC that issued the command.
Terminal Setup Click on Edit. Select Find and/or Find Next to search for pieces of information in your log, or select Clear to clear the search. Click on Actions to select Start Monitor or Stop Monitor. Click on Tools to choose Set Debug Levels or Settings. The options in Set Debug Levels are shown below.
Terminal Setup The maximum log file size can be set under Settings. Click on View to show or hide the Toolbar and the Status Bar. This is the Toolbar. It is found near the top of the screen. This is the Status Bar. It is found at the bottom of the screen. Click on About RF Monitor under Help to view version number information. Click on About Twin Client Manager under Help in the main menu to view the following screen.
Terminal Setup RF Monitor is a very small program and does not even require installation. Just place it in a directory on your PC and create a shortcut to run it. It will run on all versions of Windows except V3.1 and Windows 95. 1. Move RF Monitor to a Windows PC with Network access to the RF terminal. 2. Run RF Monitor. (Create a shortcut or do a Start/Run.) 3. From the pull down menu, select File/Select Terminal. 4. Key in the RF terminal IP address and leave the port at 1802. 5.
Terminal Setup 6. With the RF terminal sitting at the Press Any Key prompt, select Actions/Start Monitor. 7. Press a key on the RF terminal to open a session, and you should see trace data in the RF Monitor window. When done, end the trace and the file will be named tnxxx.yyy.log (where xxx.yyy is the last 2 octets of the RF terminal’s IP address) in the directory in which RF Monitor was running.
Terminal Setup Common Problems with RF Monitor • The trace won’t start. RF Monitor uses UDP to send commands to the RF device. On busy networks, UDP packets are not always delivered. The terminal can miss the command to start the trace. Below are some things that can be useful. a. Ping the RF terminal from the PC used before starting RF Monitor. (This seems to "open" a path to the terminal.) b. Start the Monitor with the terminal at the Press Any Key prompt.
Terminal Setup a. Emulation protocols (IBM 5250, IBM 3270, DEC VT200, etc.) b. PowerNet Twin Client products c. RF Network concepts d. Wired network concepts e. Telnet sessions f. TCP/IP They are text files that can be read with any editor or viewer and can be useful to end users and integrators, even if they may not have all the requirements above. • I have an intermittent problem and it could happen on any one of my 100 terminals. RF Monitor only does one terminal at a time.
Terminal Setup Sending Configuration Files to the 7400/9500 Terminal 1. 2. 3. 4. 5. 6. Cold boot the terminal. Click Enter. Go to Start, Settings, and Control Panel on the terminal. Double-click on the Communications icon. Select the PC Connection tab. Choose a baud rate of Infrared 57600 when using the terminal in the cradle or a baud rate of Direct 115200 when using the terminal with the cable. 7. Click on OK. 8. Close the screen. 9. Go into Tweak Activesync (an Hand Held Products utility) on the PC.
Terminal Setup 12. Click on Exit. 13. On the PC, choose Connection Settings from the File menu in ActiveSync. The Connection Settings screen appears as follows.
Terminal Setup 14. Make sure that the box is checked in front of the option entitled, Allow serial cable or infrared connection to this COM port. 15. Double-click on the Activesync icon. While ActiveSync is connecting, you will see the following screen.
Terminal Setup When ActiveSync has connected, you will see the screen below. 16. Select No, and then click Next. The Connected screen appears.
Terminal Setup 17. On the PC, choose Send Configuration Files to Terminal from the Terminal menu in Twin Client Manager. You will see the following screen. 18. Choose Yes.
Terminal Setup 19. Choose OK. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 2-50 Click on OK. Cold boot the terminal. On the terminal, select the Specify an IP Address button. Enter the IP Address, Subnet Mask, and Default Gateway. Click on OK. Go to Start, Programs, Cisco, and Client Utility. Select SSID and its Value. Click on OK. Go to Start, Programs, Cisco, and Client Utility. Select World Mode, and change the Value to Disabled. Click on OK. Warm boot the terminal.
Terminal Setup Sending Program Files to the 7400/9500 Terminal 1. Cold boot the terminal. 2. On the terminal, click on Enter. 3. Double-click on the My Computer icon. 4. Double-click on the IPSM icon. 5. Select the Twin Client folder. 6. Choose Delete from the File menu. 7. Choose Yes at the prompts. 8. Cold boot the terminal. 9. Click Enter. 10. Go to Start, Settings, and Control Panel. 11. Double-click on the Communication icon. 12. Select the PC Connection tab. 13.
Terminal Setup 17. Click on Exit. 18. Choose Connection Settings from the File menu in ActiveSync on the PC. The following screen appears.
Terminal Setup 19. Make sure that the box is checked in front of the option entitled, Allow serial cable or infrared connection to this COM port. 20. On the terminal, double-click the Activesync icon. While ActiveSync is connecting, you will see the following screen.
Terminal Setup When ActiveSync has connected, you will see the screen below. 21. Choose No, and click on Next.
Terminal Setup The Connected screen appears. 22. On the PC, select Send Program Files to Terminal from the Terminal menu in Twin Client Manager. The following screen will appear. 23. Click on OK.
Terminal Setup 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 2-56 Click on OK. Cold boot the terminal. Click Enter. Select the Specify an IP Address button. Enter the IP Address, Subnet Mask, and Default Gateway. Click on OK. Go to Start, Programs, Cisco, and Client Utility. Select SSID and its Value. Click on OK. Go to Start, Programs, Cisco, and Client Utility. Select World Mode, and change the Value to Disabled. Click on OK. Warm boot the terminal.
Chapter 3 • Keypad Configuration Dolphin 7400 43-key Terminal Keypad Figures (The keypad figures start on the next page.
Keypad Configuration ON • SCAN SFT cntrst- ESC ▲ cntrst+ NUM ◄ ► ▼ ENT PF21 F11 F1 PF22 F12 a PF24 2 F14 F4 F15 F5 e F7 6 F18 F8 F19 F9 j m > ( q Q % R u ! CTRL + l bracket graveaccent # w t \ & X x bksp backtab Z T W _r bracket= : s p P , S ^ “at” sign y o O ) v l L 9 } 0 | V K n r ~ { F10 ? semicolon $ U Y N .
Keypad Configuration ON • SCAN cntrst- SFT ESC ▲ cntrst+ NUM ◄ ► F21 F1 F22 F12 F24 F14 C F4 F15 F5 F16 F7 F18 7 J reset m M % F8 F19 8 K H 6 v y attn Z CTRL lexit o T graveaccent # w p _r bracket= : s pa3 P , l bracket W } sreq - ^ V “at” sign ereof + S | pa2 t \ & X x bksp home backtab z SP BLUE RED ~ l L 9 O ) r dup { P9 clear * h k 0 R u ! G F10 ? semicolon $ U Y ( q Q 5 n N .
Keypad Configuration ON • SCAN cntrst- SFT ESC ▲ NUM ◄ ► F21 F1 F12 1 F4 F22 F13 B 2 C F15 F5 e info F17 help fm 5 G F7 F18 F8 F19 7 J reset > newline ( q Q % u ! “at” sign ereof y CTRL attn Z lexit roll up home p P _r bracket= : w W roll down } , graveaccent # - T t \ & X x backtab bksp z ~ l L sreq s S ^ v field+ l bracket + r V { F9 o O ) | H 9 clear * h K 0 R end < F6 6 n ? semicolon $ U Y .
Keypad Configuration Keypad Table KEY a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z / forward slash * asterisk _ underscore + addition sign dash : colon ; semicolon = equal sign \ backward slash VT <
Keypad Configuration ‘ apostrophe “ quote < less than sign > greater than sign [ left bracket ] right bracket { left brace } right brace ( left parenthesis ) right parenthesis ? question mark ! exclamation @ at sign # pound $ dollar % percent ^ carat & ampersand ` grave accent ~ tilde | vertical bar .
Keypad Configuration Sp Light Shift On • Scan Up Down Left Right Attention Backspace Back tab Clear Contrast+ ContrastDelete Dup End EOF ErEOF Erinp Field exit FieldField+ FM Help Home Info Insert Lexit New line PA1 PA2 PA3 Reset Roll up Roll down Sys req <▲> <▼> <◄> <►> -- -- --------------------------------------------- <▲> <▼> <◄> <►> <
Keypad Configuration Dolphin 7400 56-key Terminal Keypad Figures (The keypad figures start on the next page.
Keypad Configuration ON • SCAN cntrst- SFT ESC ▲ cntrst+ ◄ ► ▼ ENT F11 F21 F15 4 F17 A F a f B G { K k L p Q semicolon % $ U u , h H apostrophe / “ D * I d E i ! l M ( R v CTRL m ? q ^ e j J ~ | V F10 c < > } P C F9 9 0 b g F19 8 .
Keypad Configuration ON • SCAN cntrst- SFT ESC ▲ cntrst+ ◄ eof home F11 F21 F1 F14 F4 F17 F8 A .
Keypad Configuration ON • SCAN cntrst- SFT ESC ▲ fld exit ◄ ► home F11 F21 INS F8 .
Keypad Configuration Keypad Table Key a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z / * _ + : ; = 3-12 forward slash asterisk underscore addition sign dash colon semicolon equal sign VT
Keypad Configuration \ backward slash ‘ apostrophe “ quote ! exclamation ? question mark < less than sign > greater than sign [ left bracket ] right bracket { left brace } right brace ( left parenthesis ) right parenthesis @ at sign # pound $ dollar % percent ^ carat & ampersand ` grave accent ~ tilde | vertical bar .
Keypad Configuration Enter Sp Light Del Ins Backspace On • Scan Up Down Left Right Attention Backtab Contrast+ ContrastDup End EOF Erinp Field exit FieldField+ FM Home Lexit New line PA1 PA2 PA3 Reset Roll up Roll down <▲> <▼> <◄> <►> -- ----------------------------------- <▲> <▼> <◄> <►>
Keypad Configuration Dolphin 7400 35-key Terminal Keypad Figures (The keypad figures start on the next page.
Keypad Configuration ON • SCAN cntrst- SFT ESC ▲ ALPHA ◄ ► ▼ ENT F21 F11 ENT F22 F12 F1 1 ABC cntrst+ TAB F2 F23 F13 2 abc F24 3 DEF def GHI ghi F5 F16 F6 “at”sign F4 F15 JKL jkl MNO mno PQR F17 F7 F18 F8 F19 stu VWX vwx YZ F14 4 5 pound $ > | ( F1 < semicolon apostrophe * “ ~ ? F2 + _ l bracket F3 yz { : = % , r bracket } F4 ampersand backtab CTRL F9 _ carat 0 ) pqr 9 graveaccent F20 F10 .
Keypad Configuration ON • SCAN SFT ESC ▲ ALPHA erinp eof F21 F11 1 ABC F24 F14 reset F17 pound $ > abc DEF F4 F15 jkl MNO F7 F18 stu VWX def GHI F5 F16 2 3 sreq PQR F8 F19 vwx YZ graveaccent F20 F10 ? F2 + end F6 pqr home F9 < ~ l bracket F3 _ help ereof ins yz _ carat % 0 semicolon * “ ghi 9 8 ) F3 6 mno fm bktab CTRL F13 5 apostrophe F1 F23 F2 “at”sign | attn ENT F22 F12 F1 .
Keypad Configuration ON • SCAN SFT cntrst- ESC ▲ ALPHA ◄ erinp fexit attn ► ENT F21 F11 1 ABC F24 F14 F17 reset 7 STU $ pound F2 F13 def GHI F5 F16 mno PQR F8 F19 vwx YZ graveaccent F20 F10 _ abc DEF F4 F15 jkl MNO F7 F18 stu VWX 2 “at”sign F1 3 0 ) sreq ~ ? F2 + end F6 pqr home F9 _ l bracket { yz carat % , < semicolon * “ ghi 9 8 | F3 6 fm backtab CTRL F23 5 apostrophe ( ENT F22 F12 F1 .
Keypad Configuration Keypad Table Key a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z / * _ + : ; = forward slash asterisk underscore addition sign dash colon semicolon equal sign VT <1> <1><1> <1><1><1> <2> <2><2> <2><2><2> <3> <3><3> <3><3><3> <4> <4><4> <4><4><4> <5> <5><5> <5><5><5> <6> <6><6> <6><6><6> <7>
Keypad Configuration \ backward slash ‘ apostrophe “ quote ! exclamation ? question mark < less than sign > greater than sign [ left bracket ] right bracket { left brace } right brace ( left parenthesis ) right parenthesis @ at sign # pound $ dollar % percent ^ carat & ampersand ` grave accent ~ tilde | vertical bar .
Keypad Configuration Tab Enter Sp Light Del Backspace On • Scan F1 F2 F3 F4 Up Down Left Right Attention Backtab Clear Contrast+ ContrastEnd EOF Erinp ErEOF Field exit FM Help Home Ins Reset Sys req <▲> <▼> <◄> <►> -- -- ----------------------- <▲> <▼> <◄> <►>
Keypad Configuration Dolphin 9500 43-key Terminal Keypad Figures The keypad figures begin on the next page.
Keypad Configuration ON • SCAN vol+ ▲ SFT ▼ ENT F12 A 1 B 2 F14 F4 F15 F5 F16 a F2 F13 4 F 5 F17 F7 F18 F8 F19 7 J j FM Reset m M > .
Keypad Configuration ON • SCAN vol+ cntrst- ESC pg↑ ▲ SFT ► ◄ vol- ▼ NUM F21 F11 F1 F12 1 B F22 a F24 info 4 5 G F7 F18 F8 F19 help fm reset m M > newline q Q % u | ereof ^ y CTRL Z home ~ pa3 } / p P , _r bracket= : T t graveaccent # - exclamation & w x W X backtab bksp z end l L SReq s S “at”sign lexit pa2 l bracket + ) r attn start dup { F9 o O 0 V 6 H 9 n v < h ins Clear F10 R semicolon $ U Y ? F6 K pa1 F20
Keypad Configuration ON • SCAN vol+ cntrst- ESC pg↑ ▲ SFT ► ◄ vol- F11 F22 F12 1 B 2 F4 F15 F5 F16 4 F 5 G F7 F18 F8 F19 a e info 7 help fm reset m M > newline q Q % semicolon $ U u y ereof CTRL ins field+ l bracket + ) { F9 roll up ^ home roll down } / p P , _r bracket= : T t graveaccent # - exclamation & w x W X backtab bksp z ~ l L sreq s S “at”sign lexit 6 H end h o O r V Z clear 0 v < 9 n attn start Y | F6
Keypad Configuration Keypad Table KEY a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z / forward slash * asterisk _ underscore + addition sign dash : colon ; semicolon = equal sign \ backward slash 3-26 VT
Keypad Configuration ‘ apostrophe “ quote < less than sign > greater than sign [ left bracket ] right bracket { left brace } right brace ( left parenthesis ) right parenthesis ? question mark ! exclamation @ at sign # pound $ dollar % percent ^ carat & ampersand ` grave accent ~ tilde | vertical bar .
Keypad Configuration Enter Sp Light On • Scan Up Down Left Right Attention Backspace Back tab Clear Contrast+ ContrastDelete Dup End EOF ErEOF Erinp Field exit FieldField+ FM Help Home Info Insert Lexit New line PA1 PA2 PA3 Page up Page down Reset Roll up Roll down Send Start Sys req Vol+ Vol- <▲> <▼> <◄> <►> -- -- -- --------------------------------<▲> <▼> ------ --<▲> <▼>
Keypad Configuration Dolphin 9500 56-key Terminal Keypad Figures The keypad figures begin on the next page.
Keypad Configuration ON • SCAN cntrst- vol+ pg↑ ESC ▲ cntrst+ ◄ TAB ► vol- pg ↓ ▼ SFT F11 F21 F1 INS ENT F12 F22 F2 2 1 F14 F24 F4 F17 backtab F8 .
Keypad Configuration ON • SCAN cntrst- vol+ pg↑ ESC ▲ cntrst+ ◄ ► vol- pg ↓ eof ▼ SFT lexit TAB F11 F21 INS F1 F12 home ENT F22 F2 F13 2 1 F23 F3 3 send F14 F24 F4 F15 4 SP F17 backtab F8 F18 .
Keypad Configuration ON • SCAN cntrst- vol+ pg↑ ESC ▲ cntrst+ ◄ Fld Exit TAB ► fld exit vol- pg ↓ Home ▼ SFT F21 F1 F11 lexit INS F12 F22 F2 F14 F24 F4 F17 backtab F8 .
Keypad Configuration Keypad Table KEY a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z / * _ + : ; = forward slash asterisk underscore addition sign dash colon semicolon equal sign VT
Keypad Configuration \ backward slash ‘ apostrophe “ quote ! exclamation ? question mark < less than sign > greater than sign [ left bracket ] right bracket { left brace } right brace ( left parenthesis ) right parenthesis @ at sign # pound $ dollar % percent ^ carat & ampersand ` grave accent ~ tilde | vertical bar .
Keypad Configuration Enter Sp Light Del Ins Backspace On • Scan Up Down Left Right Attention Backtab Contrast+ ContrastDup EOF Erinp Field exit Field Field + FM Home Lexit New line PA1 PA2 PA3 Page up Page down Reset Roll up Roll down Start Vol+ Vol- <▲> <▼> <◄> <►> -- --------------------------<▲> <▼> ------ <▲> <▼> <▲> <▼> <◄> <►>
Keypad Configuration Dolphin 9500 35-key Terminal Keypad Figures The keypad figures begin the next page.
Keypad Configuration ON • SCAN vol+ cntrst- pg↑ ESC ▲ cntrst+ SFT ◄ ► pg↓ vol- ALPHA F21 F11 ENT ▼ F22 F12 F1 1 F24 4 abc DEF F5 F16 F17 F7 3 5 JKL jkl F18 sp 0 period \ ! del semicolon * “ + $ ~ ? F2 _ pound | l bracket { : F3 r bracket } F4 = graveaccent backtab % F5 BKSP ) > CTRL wxyz < apostrophe start F9 WXYZ tuv ampersand F10 F20 ^ mno 9 comma - F6 F19 F8 TUV pqrs F1 def 6 MNO 8 7 / F3 “at”sign ghi ( F13 F15 F4 GH
Keypad Configuration ON • SCAN clear vol+ pg↑ ESC ▲ SFT ins ◄ F21 F22 F12 F1 F17 reset F5 F16 jkl MNO 5 JKL ghi fm F7 F18 pqrs TUV F19 F8 ampersand F20 F10 sp 0 F1 start F6 6 home mno F9 wxyz period ereof ! del semicolon * “ + $ ~ ? F2 _ pound | l bracket { : F3 r bracket } F4 = graveaccent backtab % F5 BKSP ) > CTRL sreq < apostrophe / def WXYZ tuv comma \ ^ F3 9 8 - ( DEF “at”sign 7 PQRS abc F15 F4 4 F13 3 ABC GHI F23 F
Keypad Configuration ON • SCAN vol+ clear pg↑ ESC ▲ SFT F22 4 GHI F17 reset abc DEF F5 F16 jkl MNO 5 JKL ghi fm F7 F18 pqrs TUV F19 F8 sp 0 start 6 home mno F9 wxyz period ereof ! del semicolon * “ + $ ~ ? F2 _ pound | l bracket { : F3 r bracket } F4 = graveaccent backtab % F5 BKSP ) > CTRL F6 < apostrophe F1 sreq WXYZ tuv ampersand F20 F10 ^ def 9 8 comma \ / F3 3 “at”sign - ( F13 F15 7 PQRS F2 2 F4 attn F23 ABC F24 erinp
Keypad Configuration Keypad Table Key a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z / * _ + : ; = 3-40 forward slash asterisk underscore addition sign dash colon semicolon equal sign VT <2> <2><2> <2><2><2> <3> <3><3> <3><3><3> <4> <4><4> <4><4><4> <5> <5><5> <5><5><5> <6> <6><6> <6><6><6> <7> <7><7> <7><7><7> <7><7
Keypad Configuration \ backward slash ‘ apostrophe “ quote ! exclamation ? question mark < less than sign > greater than sign [ left bracket ] right bracket { left brace } right brace ( left parenthesis ) right parenthesis @ at sign # pound $ dollar % percent ^ carat & ampersand ` grave accent ~ tilde | vertical bar .
Keypad Configuration Tab Enter Sp Light Del Backspace On • Scan F1 F2 F3 F4 F5 F6 Up Down Left Right Attention Backtab Clear Contrast+ ContrastEOF Erinp ErEOF Field exit FM Home Ins Page up Page down Reset Start Sys req Vol+ Vol- <▲> <▼> <◄> <►> -- -- --------------<▲> <▼> -- --<▲> <▼>
Chapter 4 • Error Message Resolution Guide Twin Client Error Message Resolution Guide Message Reason ENTRY TOO LONG; Trying to key beyond the field size. Ensure that you are entering input into the correct field. --- ALPHABETIC ONLY; Trying to key a character that is not Ensure that you are entering input into alphabetic. the correct field. --- MINUS NOT VALID; Trying to key a Minus sign. Ensure that you are entering input into the correct field.
Error Message Resolution Guide Message Reason Solution Reference Tech Note INVALID KEY; The key pressed is not valid. Ensure that you are entering input into the correct field. --- MUST CLEAR FIELD; Trying to enter data in a field that must be cleared first. Ensure that you are entering input into the correct field. --- SCAN NOT ALLOWED; Trying to scan into a key only field. Ensure that you are entering input into the correct field. --- KEY NOT ALLOWED; Trying to key into a scan only field.
Error Message Resolution Guide Message Reason Solution Reference Tech Note Connection ERROR.\nREBOOT MOBILE UNIT; Could not Connect. Verify that your Network settings are correct and you are in the correct mode using the correct Port. T1113, T1114, T1161, T1171, T1187 and T1194 Disconnect ERROR.\nREBOOT MOBILE UNIT; Could not Disconnect. Verify that your Network settings are correct and you are in the correct mode using the correct Port.
Error Message Resolution Guide Message Reason Solution Reference Tech Note TIMEOUT\n\nSending Data; Mobile Unit out of the coverage area. Most likely a range, access point, radio, host or network issue. Troubleshoot the customer’s environment. T1113, T1114, T1161, T1171, T1187 and T1194 TIMEOUT\n\nReceiving Data; Mobile Unit out of the coverage area. Most likely a range, access point, radio, host or network issue. Troubleshoot the customer’s environment.
Error Message Resolution Guide Message Reason Error receiving host\nlist from Server; Bad Protocol detected. Solution Reference Tech Note Usually a result of bad cabling, power or faulty transceiver. Also, will receive this if the Mobile Unit is in the wrong mode for server operation. Bad Protocol detected. Usually a result of bad cabling, power or faulty transceiver. Also, will receive this if the Mobile Unit is in the wrong mode for server operation.
Error Message Resolution Guide Message Reason Solution Reference Tech Note User Count Exceeded.\n Session Ended; Possible authorization issue. Verify that you have the correct number of licenses for the number of Mobile Units you are using. Primary Unavailable\nTrying Alternate; First Host IP address not available Verify the host address. trying the remaining addresses in the Host list. --- --- APMAC.
Error Message Resolution Guide Message Reason Solution Reference Tech Note Font Loading Error; Could not load the font. Ensure that the font is available to load. --- Printer Not Ready\nPress R to Retry\nC to Cancel Print; Can not print. Check cable, battery, communication settings and paper in the printer. --- Mobile Unit in\nDemonstration Mode\nfor TwinClient; Running in demo mode. Purchase a license from Connect.
Error Message Resolution Guide Message Reason Solution TwinClient Telnet; Prompt. Advisory message. --- TwinClient Server; Prompt. Advisory message. --- TwinClient TN3270; Prompt. Advisory message. --- TwinClient TN5250; Prompt. Advisory message. --- TwinClient TNVT/HP; Prompt. Advisory message. --- (c) 1991-2006 Connect; Prompt. Advisory message. --- Edit Menu Options; Menu Title. Advisory message. --- Edit Mobile Unit IP; Menu Option. Advisory message.
Error Message Resolution Guide Message Reason Solution Edit License Key; Menu Option. Advisory message. --- Run Site Survey; Menu Option. Advisory message. --- Switch Client Modes; Menu Option. Advisory message. --- Run TwinClient; Menu Option. Advisory message. --- Exit to OS; Menu Option. Advisory message. --- Printer may not be\nplugged in or\nturned on!; Can not print. Check cable, battery, communication settings and paper in the printer.
Error Message Resolution Guide Message Reason Solution REMOVE FROM CRADLE; Remove Mobile Unit from the cradle. Advisory message. --- ACQUIRING CRADLE BUS; Attempting to access the cradle through the serial port you have configured. Advisory message. --- Printer Out\nOf Range; Printer out of the coverage area. Most likely a range, access point or radio issue. Troubleshoot the customer’s environment. Connection Refused\nBy Host; You connected to the target host but the host disconnected you.
Error Message Resolution Guide Message Reason Solution Mobile Unit Out\nOf Range, Unable\nTo Receive; Mobile Unit out of the coverage area. Most likely a range, access point, radio, host or network issue. Troubleshoot the customer’s environment. --- Printer Not\nResponding; Can not print. Check cable, battery, communication settings and paper in the printer. --- Printer Out\nOf Range; Printer out of the coverage area. Most likely a range, access point or radio issue.
Error Message Resolution Guide Message Reason Solution Domain Name Server\nNot Set; DOMAIN NAME SERVER not configured. Configure the Mobile Unit with the correct network IP information. --- Domain Name Server\nQuery Memory Memory error on the Mobile Unit Error; Expand the Mobile Unit memory or return the Mobile Unit for repair. --- Domain Name Server\nQuery Sending Mobile Unit out of the coverage Error; area. Most likely a range, access point, radio, host or network issue.
Error Message Resolution Guide Message Reason Solution Display formatting\ntoo large for\ncurrent screen; Mobile Unit does not have enough memory to run your configured reformatted screens. Expand the Mobile Unit memory or order a server from Connect. --- Mobile Unit\ninitialization error; Mobile Unit problem. Return the Mobile Unit to the manufacturer for repair. --- Host/App/Network\nclosed the session; Customer’s environment disconnected the Mobile Unit session.
Error Message Resolution Guide Message Reason Solution Mobile Unit Type; Prompt. Advisory message. --- WARNING: This will \nend any\ncurrent Prompt. session; Advisory message. --- Continue (Y/N)?; Prompt. Advisory message. --- HOST ENTRY; Prompt. Advisory message. --- VT(100/220)/HP Setup; Prompt. Advisory message. --- Mobile Unit Info; Prompt. Advisory message. --- Emulation Setup; Prompt. Advisory message. --- ANSI Setup; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution Control Codes; Prompt. Advisory message. --- Local Echo; Prompt. Advisory message. --- Sends; Prompt. Advisory message. --- New Line Mode; Prompt. Advisory message. --- Insert Mode; Prompt. Advisory message. --- Autowrap Mode; Prompt. Advisory message. --- Cursor; Prompt. Advisory message. --- EMULATION SETUP; Prompt. Advisory message. --- Mobile Unit Type; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution Map Underline; Prompt. Advisory message. --- Break Key; Prompt. Advisory message. --- ANSI Setup; Prompt. Advisory message. --- Control Codes; Prompt. Advisory message. --- Backspace Key; Prompt. Advisory message. --- MISCELLANEOUS SETUP; Prompt. Advisory message. --- Test Options; Prompt. Advisory message. --- Login Options; Prompt. Advisory message. --- TEST OPTIONS; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution Scan Code Test; Prompt. Advisory message. --- LOGIN OPTIONS; Prompt. Advisory message. --- User Name; Prompt. Advisory message. --- User Password; Prompt. Advisory message. --- ON; Prompt. Advisory message. --- OFF; Prompt. Advisory message. --- Map; Prompt. Advisory message. --- Don't Map; Prompt. Advisory message. --- Enable Break; Prompt. Advisory message. --- Disable Break; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution 7 bit; Prompt. Advisory message. --- 8 bit; Prompt. Advisory message. --- Send Delete; Prompt. Advisory message. --- Send Backspace; Prompt. Advisory message. --- Mobile Unit Setup; Prompt. Advisory message. --- Scanner Options; Prompt. Advisory message. --- Program Options; Prompt. Advisory message. --- Special Options; Prompt. Advisory message. --- Beeper Options; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution Backlight Time; Prompt. Advisory message. --- Enter Key Action; Prompt. Advisory message. --- Reset Options; Prompt. Advisory message. --- Font Size; Prompt. Advisory message. --- Portable Printer; Prompt. Advisory message. --- Reprint Option; Prompt. Advisory message. --- Data IDs; Prompt. Advisory message. --- Internal/External; Prompt. Advisory message. --- Modify Beeps; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution Scan Identifier; Prompt. Advisory message. --- AID Scan Setup; Prompt. Advisory message. --- Long Scans; Prompt. Advisory message. --- Scan Send; Prompt. Advisory message. --- Yes; Prompt. Advisory message. --- No; Prompt. Advisory message. --- Normal; Prompt. Advisory message. --- Double Wide; Prompt. Advisory message. --- Double High; Prompt. Advisory message. --- Double High and Wide; Prompt.
Error Message Resolution Guide Message Reason Solution Errors Only; Prompt. Advisory message. --- Automatic; Prompt. Advisory message. --- All Messages; Prompt. Advisory message. --- Reject; Prompt. Advisory message. --- Truncate; Prompt. Advisory message. --- Split; Prompt. Advisory message. --- Do Not Send; Prompt. Advisory message. --- Always Send; Prompt. Advisory message. --- Last Field Only; Prompt. Advisory message. --- Internal; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution External; Prompt. Advisory message. --- none; Prompt. Advisory message. --- monarch; Prompt. Advisory message. --- pddumb; Prompt. Advisory message. --- comtec; Prompt. Advisory message. --- rascal; Prompt. Advisory message. --- codewriter; Prompt. Advisory message. --- comtec(S); Prompt. Advisory message. --- User Name; Prompt. Advisory message. --- Password; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution Prompt. Advisory message. --- Prompt. Advisory message. --- ms; Prompt. Advisory message. --- Select Scanner; Prompt. Advisory message. --- Setup Scanner; Prompt. Advisory message. --- Scan Test; Prompt. Advisory message. --- Scan Operation; Prompt. Advisory message. --- Laser; Prompt. Advisory message. --- Contact/Pulse; Prompt. Advisory message. --- Contact/No Pulse; Prompt. Advisory message.
Error Message Resolution Guide Message Reason Solution Auto/Pulse; Prompt. Advisory message. --- Auto/No Pulse; Prompt. Advisory message. --- Wand Simulation; Prompt. Advisory message. --- VT100; Prompt. Advisory message. --- VT220; Prompt. Advisory message. --- HP700; Prompt. Advisory message. --- SETUP; Prompt. Advisory message. --- Mobile Unit IP/Radio; Prompt. Advisory message. --- Host List; Prompt. Advisory message. --- NULL; Prompt. Advisory message.
