User Guide
Table Of Contents
- 2020/3820 User's Guide
- Getting Started
- About This Manual
- Unpacking the System
- Models
- Cordless System: Main Components
- About the Battery
- Base Charge Mode
- Linking Scanner to Base
- Scanner Modes
- Single Scanner Operation
- Multiple Scanner Operation
- Scanner Name
- Scanner Report
- Application Work Groups
- Resetting the Standard Product Default Settings: Current Application Work Group
- Resetting the Standard Product Default Settings: All Application Work Groups
- Using the Scanner with Bluetooth Devices
- Out-of-Range Alarm
- Data Accumulation Mode
- Beeper and LED Sequences and Their Meaning
- Basic Operation of the Cordless System
- Connecting the Base When Powered by Host (Keyboard Wedge)
- Reading Techniques
- Resetting the Standard Product Defaults
- Plug and Play
- Keyboard Wedge Connection
- IBM 4683 Ports 5B, 9B, and 17 Interface
- Connecting the Base with USB
- Connecting the Base with Serial Wedge
- Terminal Interfaces
- Output
- Data Editing
- Data Formatting
- Symbologies
- Introduction
- All Symbologies
- Message Length
- Codabar
- Code 39
- Interleaved 2 of 5
- Code 93
- Straight 2 of 5 Industrial
- Matrix 2 of 5
- Code 11
- Code 128
- Telepen
- UPC A
- UPC-A/EAN-13 with Extended Coupon Code
- UPC E0 and UPC E1
- EAN/JAN 13
- EAN/JAN 8
- MSI
- Plessey Code
- RSS Limited
- RSS Expanded
- EAN.UCC Emulation
- China Post Code
- Korea Post Code
- PosiCode A and B
- Codablock F
- Code 16K
- Code 49
- Interface Keys
- Utilities
- To Add a Test Code I.D. Prefix to All Symbologies
- Reset Scanner
- Show Software Revision
- Show Data Format
- Scanner Report
- Scanner Address
- Base Address
- Resetting the Standard Product Default Settings: Current Application Work Group
- Resetting the Standard Product Default Settings: All Application Work Groups
- Temporary Visual Xpress Configuration
- Visual Xpress
- Serial Programming Commands
- Product Specifications
- Maintenance
- Customer Support
2020/3820 User’s Guide 12 - 3
If the
green
LED isn’t illuminated, check that:
• The scanner is correctly placed in the base.
• There is external power or 12 volt host power.
• Charge mode is turned on. (See "Base Charge Mode" on page 1-5)
• The battery is not bad or deeply discharged. In some cases, the scanner’s
battery may trickle charge to bring it into an acceptable level and then
transition to a normal charge cycle.
Troubleshooting Scanner
Note: Make sure that your scanner’s battery is charged.
Note: Please visit the Services and Support section of our website
(www.handheld.com) to check for the latest software for both the scanner
and the base.
Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the base to which the scanner connects.
Is the bar code displayed but not entered into the application?
The bar code is displayed on the host device correctly, but you still have to press
a key to enter it (the Enter/Return key or the Tab key, for example).
You need to program a suffix. Programming a suffix enables the scanner to
output the bar code data plus the key you need (such as “CR”) to enter the data
into your application. Refer to Prefix/Suffix Overview on page 4-1 for further
information.
Does the scanner read the bar code incorrectly?
If the scanner reads a bar code, but the data is not displayed correctly on the host
screen:
• The base may not be programmed for the appropriate terminal interface.
For example, you scan “12345” and the host displays “@es%.”
Reprogram the base with the correct Plug and Play or Terminal selection bar
code. See Chapter 1 and Chapter 2.
• The base may not be programmed to output your bar code data properly.
For example, you scan “12345” and the host displays “A12345B.”
Reprogram the base with the proper symbology selections. See Chapter 6.
The scanner won’t read your bar code at all.