Users Manual

Troubleshooting

I have installed my doorbell, but the chime in my home

doesn’t function.

Please confirm the following details.

1. Make sure the right input voltage range (12V to 24V)

has been used. Your doorbell is designed to work

with at least 12 volts of AC power, which is in line with

a majority of standard doorbell systems. Doorbell

running at a lower voltage (or running on DC rather

than AC) may cause chime malfunction.

2. Select the right chime type (same as the product

label) in the Hik-Connect app.

3. Make sure the chime model used in your home

is compatible with the doorbell. Please check the

compatibility list on https://us.hikvision.com/en.

4. Power on the doorbell and wait for 10 minutes to

3 hours, and then try again.

I have failed to connect my doorbell to Wi-Fi.

1. Make sure your doorbell is not blocked by rewall or

any limitation in your network.

2. Do not connect too many devices to the router.

3. Make sure the static IP setting is disabled and the

router can distribute IP address to your device (DHCP

is on).

My doorbell is ofine frequently.

1. Make sure the doorbell has a strong and stable Wi-Fi

signal.

2. Make sure your router and the Internet is functional.

3. The doorbell requires at least 2 Mbps uploading

speed, please make sure the bandwidth of the network

is sufcient, and do not have too many devices

connected to the router.

4. If all the troubleshooting techniques listed above do

not resolve the problem, please delete the device from

your Hik-Connect account, reset, and re-add.