Operation Manual

TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL DEFECTS
PROBLEM & QUESTION
POSSIBLE SOLUTION
Power LED is not on
*Check the power cord.
No Plug & Play or screen
image is stretch or seems
out of proportion
*Check if the PC system is Plug & Play compatible.
*Check if the Video Card is Plug & Play compatible.
*Check if the D-15 plug pin of Video Cable is bent or
broken.
Picture is dim, too bright or
fuzzy
*Adjust the Clock, Phase or Contrast and Brightness
Controls.
Picture bounces or a wave
pattern is present in the
picture
*Reposition electrical devices that may cause electrical
interference.
The power LED is ON
(orange) but there’s no
video or no picture.
*Computer Power Switch should be in the ON position.
*Computer Video Card should be snugly seated in its slot.
*Make sure monitor’s video cable is properly connected
to the computer.
*Inspect monitor’s video cable and make sure none of
the pins are bent.
*Make sure computer is operational by hitting the CAPS
LOCK key on the keyboard while observing the CAPS
LOCK LED. The LED should either turn ON or OFF a fter
hitting the CAPS LOCK key.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
*Inspect the monitor’s video cable and make sure that
none of the pins are bent.
Screen image is not centered
or sized properly.
*Adjust pixel frequency CLOCK and PHASE or press
hot-key (AUTO).
Picture has color defects
(white does not look white)
*Adjust RGB color or select color temperature.
Horizontal or vertical
disturbances on the screen
*Use win 95/98/2000/NT/ME/XP; "shut-down mode.
Adjust CLOCK" and PHASE or perform hot- key (AUTO).
19
*Manually set resolution to 1440 X 900
(for 19" Wide models) or 1280 X1024 for 19" models.
Please consult your operating system manual for specific
instructions.
*Update Video Card driver