Use and Care Manual

Outdoor Products
1-Year Limited Warranty Program
For a period of one (1) year after purchase, Hanover (“Manufacturer”) will either repair or replace defective components in accordance
with this Limited Warranty. This warranty is between Manufacturer and the original purchaser and is valid only when accompanied by
the original purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty
revert back to the date of original purchase for future warranty.
Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies in normal
residential use only and is not intended for commercial use. Manufacturer can make substitutions as required of materials,
components, and sub-components of comparable value and utility. This warranty is limited to product repair or replacement (to be
determined solely by Manufacturer). Warranty return is limited to only the single affected component.
This warranty covers only manufacturing defects and does not cover normal wear and tear, damage due to acts of nature, abuse or
misuse, including chemical damage from suntan oil or other chemicals, exposure to extreme heat or cold, abrasion or excessive weight.
This product is intended to be used in standard installations only. This warranty is invalid if the product is not used for intended
purpose. Manufacturer disclaims liability for any aspect of installation and any inconvenience caused by a defective part of a
component.
Certain items are not covered by this warranty. These include, but are not limited to the following:
1. Items subjected to abuse, including abuse intended to simulate failure.
2. Any part which merely exhibits normal wear yet functions essentially as new, including tears/rips, chips, scratches or
stretching of materials and stitching.
3. Tears, rips, punctures, scratches or any damage caused by improper installation or use.
4. Fading and/or discoloration of materials resulting from exposure to the elements, chemicals, oils, fluids or any other cause
are not covered.
This product may have components that are made of wood - a natural product that can have variations in texture and color depending on temperature
and humidity. This means that the wood can expand during periods of high humidity and contract or shrink in times of low humidity. The expansions
and contractions can cause minor scratches and cracks in the surface. After a period of time, wood can change color, which is a natural process. This
does not affect the durability of the wood. Please enjoy the beauty and variability of this natural product.
To make a claim, contact us by the email address or the toll-free number below. Please have available a copy of the original sales
receipt along with a brief description of the problem. Please also provide your email address and daytime telephone or cell phone #.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE FOR ANY OTHER
WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS EXCLUSIVE REMEDY IS LIMITED TO RECEIPT OF A CREDIT
IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR COMPONENT DEEMED TO BE DEFECTIVE UNDER THE TERMS AND
CONDITIONS AS STATED IN THIS WARRANTY. NEITHER HANOVER, THE PRODUCT MANUFACTURER NOR ITS AGENTS SHALL BE LIABLE IN ANY CASE
FOR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH
OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS OTHERWISE MAY BE
REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED.
Contact Warranty Services at 1-877-397-5144
Or email us at:
[e-mail]
or
www.Hanover-Products.com
6/1/2020