Use and Care Manual

ONE-YEAR LIMITED WARRANTY

What is Covered Under This Warranty?

The item you have purchased is warranted against defects in material and workmanship

for the following parts from the date of purchase for the period of warranty as outlined

below, but only when the unit is installed and operated in accordance with the

instructions in this Owner’s Manual and in compliance with local building and fire codes:

Limited 1 Year

• Stainless Tube/Plate burner

Limited 90 days

• All remaining parts

How Do I Obtain Warranty Service?

To obtain warranty service, you must contact our customer service center within the

relevant warranty period and provide us with a copy of your dated register receipt as

proof of the purchase date. We reserve the right to request photographs and/or return of

the defective item(s) and/or such other evidence relating to any claim as we shall

reasonably require. Please call our customer service center at 1-800-416-3511 for

additional warranty claim details and procedures.

What are the Limitations and Exclusions of this Warranty?

Warranty Limitations:

This warranty is subject to the limitation set forth above. In addition, this warranty is

made to the original purchaser only and is effective only if items are purchased from one

of our authorized dealers. This warranty is not transferable. For warranty replacements

based on warranty claims, we will not be responsible for charges associated with

shipments outside continental North America at any time or for any reason.

Warranty Exclusions: This warranty is subject to the exclusions set forth above. In

addition, the following are excluded from coverage under this warranty: any item used for

commercial, contract or any other non-residential purpose; clearance items, display

models or items purchased “as is”; freight damage; items subject to misuse, abuse,

neglect or lack of proper care or maintenance (including without limitation as provided in

any “care and maintenance guide” or similar information we provide); normal wear and

tear; damage caused by acts of nature, acts of force majeure, vandalism, fire or other

casualty, or improper assembly; hardware against corrosion or rusting; purchased or

replacement parts; and all plastic parts. Also excluded are loss of use or time;

inconvenience; money; travel; packaging; or incidental, special or consequential

damages of any kind. Replacement of defective items or parts as provided herein, or (at

our sole discretion) pro rated refund of your purchase price, shall constitute your sole

and exclusive remedy for items which are not as warranted. In no event shall our

responsibility exceed the purchase price of the item found to be other than as warranted.

This warranty is the exclusive statement of your rights with respect to items you have

purchased and supersedes any other express warranty or statement, written or oral,

made in connection with the purchase and sale of such items. The term ”item” when

used herein in the singular refers to the specific piece found to be defective, and not to

the entire set of which the item is a part.

Some states do not allow exclusion or limitation of incidental or consequential damage,

so that limitation may not apply to you. This warranty gives you specific legal rights, and

you may also have other rights that vary from state to state.