Warranty

20.2 www.hansgrohe-usa.com Warranty
EXCLUSIONS AND LIMITATIONS
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY
IS THE EXCLUSIVE REMEDY OF THE PURCHASER. HANSGROHE NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT
ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTY OF MERCHANTABILITY).
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,
ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY.
Some states do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.
You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action
in court against us under the Magnuson-Moss Warranty Act.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your Hansgrohe product for any damage or visible defect. Prior to installing, always carefully study
the enclosed instructions on the proper installation and the care and maintenance of this product. If you have questions at any time about the use, installation or
performance of your Hansgrohe product, or this warranty, please write us or call us toll-free at 800-334-0455.
HANSGROHE RETURN GOODS POLICY
Hansgrohe, Inc. is dedicated to customer satisfaction. If for any reason you must return a product to us, please follow our Return Policy for best warranty service.
Product should not be returned for credit or replacement without prior written authorization from Hansgrohe, Inc. Any product returned and received by
Hansgrohe without prior written authorization will not be accepted. You will be notified and the items will be returned at your expense.
• To return any Hansgrohe or Axor products you must first obtain a Return Goods Authorization (RGA) number from us. Fax [phone]),
phone [phone]) or e-mail ([e-mail]) your request to Hansgrohe, Inc. listing the invoice number or purchase order number,
part number(s), quantity and the reason for the return. An RGA number and a copy of the list of items approved for return will be faxed to you.
• Return Goods Authorization will expire 60 days after the date of issue.
• Hansgrohe or Axor items returned will incur a 25% ($20 minimum) restocking charge, unless the return is due to a Hansgrohe error
or if there is a product defect.
• All items must be returned in their original product box. Showerpanels and shower columns will incur a $40 per item rebox charge. All other damaged or
otherwise unusable boxes will incur a $10 per item rebox charge. All Hansgrohe and Axor product boxes must be placed in outer shipping carton(s) with
adequate packing material to ensure that the product is not damaged while in transit. Please include a copy of the faxed RGA in your shipment. The RGA
number must be clearly written on the outside of the shipping carton(s) and also be referenced on the shipping label(s).
• Hansgrohe will not accept returns on phase-out product after five months from the date of the announcement from Hansgrohe, Inc.
Any returns of such product during this five month period will incur a 25% restocking fee.
• Hansgrohe will not accept returns on discontinued product that is not listed in the current price book.
• Stock Rotations: Hansgrohe will accept a maximum of one 2 for 1 stock rotation every six months at a minimum of $5,000 net per return (excludes phase-
out product). An order at twice the value of the return must accompany the RGA request. The 25% restocking fee will be waived for stock rotations that
meet the above stated policy.
The return shipment should be sent freight prepaid to:
Hansgrohe, Inc.
Attn: RGA Department
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
• Receipt of returned product does not guarantee credit. The value of the returned goods will be determined following inspection of the items received.
Credit will only be issued for those items that meet Hansgrohe’s Return Goods Policy conditions.
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