Warranty

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Additional Information
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect your product for any damage or visible defect. Prior to installing, always
carefully study the enclosed instructions on the proper installation and the care and maintenance of this product. If you have questions at any time about the use,
installation or performance of your product, or the Limited Warranty, please write us or call us toll-free at 800-334-0455.
HANSGROHE, INC. RETURN GOODS POLICY
Hansgrohe, Inc. is dedicated to customer satisfaction. If for any reason you must return a product to us, please follow our Return Policy. Product should not be
returned for credit or replacement without prior written authorization from Hansgrohe, Inc. Any product returned and received by Hansgrohe, Inc. without prior
written authorization will not be accepted. You will be notifi ed and the items will be returned at your expense.
• To return any hansgrohe or AXOR brand products you must fi rst obtain a Return Goods Authorization (RGA) number from us. Fax [phone]), phone
(800-334-0455) or e-mail ([e-mail]) your request to Hansgrohe, Inc. listing the invoice number or purchase order number,
part number(s), quantity and the reason for the return. An RGA number and a copy of the list of items approved for return will be faxed to you.
• Return Goods Authorization will expire 60 days after the date of issue.
• Returned hansgrohe or AXOR brand products will incur a 25% ($20 minimum) restocking charge, unless the return is due to an error by Hansgrohe, Inc.
or if there is a product defect.
• All items must be returned in their original product box. Showerpanels and shower columns will incur a $40 per item rebox charge. All other damaged
or otherwise unusable boxes will incur a $10 per item rebox charge. All hansgrohe and AXOR brand product boxes must be placed in outer shipping
carton(s) with adequate packing material to ensure that the product is not damaged while in transit. Please include a copy of the faxed RGA
in your shipment. The RGA number must be clearly written on the outside of the shipping carton(s) and also be referenced on the shipping label(s).
• Hansgrohe, Inc. will not accept returns on phase-out product after fi ve months from the date of the announcement from Hansgrohe, Inc.
Any returns of such product during this fi ve month period will incur a 25% restocking fee.
• Hansgrohe, Inc. will not accept returns on discontinued product that is not listed in the current price book.
• Stock Rotations: Hansgrohe, Inc. will accept a maximum of one 2 for 1 stock rotation every six months (excludes phase-out product). An order at twice
the value of the return must accompany the RGA request. The 25% restocking fee will be waived for stock rotations that meet the above stated policy.
• Custom products are non-returnable and cannot be cancelled upon receipt of order confi rmation sent from Hansgrohe, Inc.
The return shipment should be sent freight prepaid to:
Hansgrohe, Inc.
Attn: RGA Department
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
• Receipt of returned product does not guarantee credit. The value of the returned goods will be determined following inspection of the items
received. Credit will only be issued for those items that meet Hansgrohe, Inc.’s Return Goods Policy conditions.