User's Manual

3. Troubleshooting

Q. The product does not power on.

A. Check the Hold switch. If the Hold switch is locked, the device doesn’t get any key input. Unless the Hold switch is locked, the

battery might have been completely discharged. Connect the product to a USB port of your PC to see if the power comes on.

Q. The power goes off automatically.

A. After changing to the pause status the product will turn off automatically in 1 minute. Or if the battery is low, the device goes

power off automatically. Please check the battery.

Q. There is no sound output.

A. Check if the volume level is set to "0".

Q. There is some noise during listening to the music by earphone.

A, Check if the earphone jack has any foreign matter on it.

A. If any part of the MP3, WMA ,OGG, ASF file is damaged, it may result in sound distortion or noise. Try playing another music

file to see if this is the cause of your problem.

Q. I can't download a file.

A. Make sure that the USB cable has been properly connected.

A. Check if the OS of your PC is Windows 98. (For a Windows 98 system, you need to install a driver separately. The driver is in the

Install CD or available at