Owner's manual

Chapter 8 - Troubleshooting
8-39
Error Message Definition
Err 55 Illegal analog weight span. Analog span weight minus analog zero
weight must be larger than 2% of the calibrated span.
Err 60 The number of load points found did not match the number entered.
Err 61 No load points found.
Err 62 Load point capacities or sensitivities do not match.
Err 63 Check Sum Error on 1 or more load points.
Err 64 Too many significant digits, after the decimal point, to be displayed.
Err 65 One or more C2 load cell connections are reversed.
Err 99 Bad command sequence. (Serial Port only)
General Policies
and Information
With over 70 years of industrial weighing experience and products in
the field, Hardy Instruments continues to design, manufacture, install
and support Hardy products worldwide. The following paragraphs
describe Hardy's customer support services and equipment warranty.
System Support Customer support is provided as follows:
1. New system start-up: Ensure that the installation is checked and
correct; instruments are calibrated, and operators trained.
2. Service: Engineers are trained and qualified to provide on-site
installation, calibration, and maintenance.
3. On-site training: A Hardy Support Representative can be scheduled
to train your operations and maintenance personnel. This can be as
simple as basic load cell theory or as complete as troubleshooting
techniques which allow you to service your equipment.
Warranty A warranty problem may be handled by returning the product to the
factory for repair or replacement under warranty.
NOTE: Before returning any product to Hardy Instruments, call the Customer Support
Department listed below for a Return Authorization Number. Have your company
name, address, telephone, equipment model number, S/N, and a brief description of
the problem ready for the customer service representative. In addition, please have
Appendix A completed and ready to FAX to us before calling.
FOR FURTHER
INFORMATION
CONTACT:
Customer Support Manager
Hardy Instruments, Inc.
9440 Carroll Park Drive, Suite 150, San Diego, CA 92121
Telephone: [phone]
FAX: [phone]
Web Site: http://www.hardyinst.com
E-Mail: [e-mail]