User's Manual

Mercedes-Benz Contact
Introduction
Mercedes-Benz Contact offers fast assis-
tance at the touch of a button – around the
clock. For any queries about the vehicle,
Mercedes-Benz Contact offers a fast and
easy
connecting call to the Mercedes-Benz Cus-
tomer Centre. You can request an appoint-
ment, or call for help in the event of a break-
down.
All important vehicle data is sent via mobile
phone to ensure that you receive optimum
support. The mobile phone must be connec-
ted to COMAND Online via the Bluetooth
®
interface.
The following data is transmitted:
R
the vehicle identification number
R
the total distance recorder reading
R
the vehicle position
R
the telephone number
R
the service code (only when required for
maintenance)
i
Please note that Mercedes-Benz Contact
is a Mercedes-Benz customer service. In
emergencies, always call the national
emergency services first, using the stand-
ard national emergency service telephone
numbers.
i Currently, this service is available for vehi-
cles from the following European countries:
R
Belgium
R
Germany
R
France
R
United Kingdom
R
Ireland
R
Italy
R
Luxembourg
R
Netherlands
R
Austria
R
Poland
R
Switzerland
R
Slovakia
R
Spain
R
Czech Republic
R
Hungary
Calling the Mercedes-Benz Customer
Centre
G
WARNING
Pay attention to the traffic conditions. You
may otherwise be distracted from the traffic
conditions, cause an accident and injure
your-
self and others.
X
Call up the COMAND phone book
(Y page 439).
The MB Contact entry is the first entry in
the COMAND phone book. The entry is
highlighted.
There are two ways to contact the Mercedes-
Benz Customer Centre:
X
Press the controller.
or
X
Press the 6 button on the telephone
keypad.
This initiates a call. When the call is con-
nected, a voice message prompts you to
confirm the data transmission by pressing
the stated number on the telephone key-
pad. After confirmation, COMAND Online
sends the required vehicle data.
i
Alternatively, you can make the call
using
the 6 button on the multifunction steer-
ing wheel.
During data transmission, you will see a cor-
responding symbol in the display. This may
take a moment. Then, you can select the
desired service and be connected to a spe-
cialist from the Mercedes-Benz Service
Centre.
i
Contact your Mercedes-Benz Service
Centre for further information on
Mercedes-Benz Contact, the range of serv-
ices offered and on using the function.
Telephone
459
COMAND Online
Z