User's Manual

Demand-actuated service message
To attain the optimal level of support in main-
taining your vehicle, you can arrange
a service
appointment directly with the Mercedes-Benz
Customer Centre. As well as a warning in the
instrument cluster, a window appears in the
COMAND display. Here, a message actively
indicates that a service is required and this
message enables you to contact the
Mercedes-Benz Customer Centre directly.
You will see the message: <Service_name>
is due soon. Would you like to make
a workshop appointment?
Arranging a service appointment:
X
To select Call now: turn and press the
COMAND controller.
After
your confirmation, the vehicle data
is
sent via Mercedes-Benz Contact, and a
Customer Centre employee personally
deals with your appointment. The informa-
tion is then sent to your desired service
outlet.
They will then contact with you within 24
hours to confirm the following details:
R
scope of service
R
length of stay
R
price
X
To arrange a service appointment
later: select Call later and confirm with
W.
The window is hidden, then reappears after
a certain amount of time.
X
To not arrange a service appointment:
select No and confirm with W.
The window is hidden and does not show
this maintenance requirement again.
Mercedes-Benz emergency call sys-
tem
Overview
The Mercedes-Benz emergency call system
can help to decisively reduce the time
between an accident and the arrival
of emer-
gency services at the site of the accident. It
can also help locate an accident
site in places
that are difficult to see.
The emergency call can be made automati-
cally or manually and is transmitted to the
Europe-wide private Mercedes-Benz emer-
gency call number. The vehicle position data
is simultaneously transmitted by text mes-
sage and DTMF to the Mercedes-Benz emer-
gency call centre. The Mercedes-Benz emer-
gency call centre transmits the vehicle posi-
tion data to one of the Europe-wide public
emergency call centres. In almost all coun-
tries, the voice connection can be made in the
respective country's language. This allows
measures for rescue, recovery or towing to a
Mercedes-Benz Service Centre to be initiated
quickly.
If the Mercedes-Benz emergency call system
function is operational, you see the SOS
READY display message in the basic tele-
phone menu (Y page 463).
Information on service availability in Europe
(Y page 460).
i
Note that manual emergency calls should
only be used if you or others are in need of
rescue, not e.g. in the event of a break-
down.
Service availability in Europe
The Mercedes-Benz emergency call system is
available for your vehicle for 15 years after
the initial date of production, if:
R
it is equipped with COMAND Online
R
it was originally produced for the
European
market
You can find more information on the regional
availability of the Mercedes-Benz emergency
call system at http://www.mercedes-
benz.com/connect_ecall.
Conditions
Equipment requirements
460
Telephone
COMAND Online