User Manual Part 1

TROUBLESHOOTING
58 MM101271V1 R2A
9.0 TROUBLESHOOTING
The most common causes for problems encountered with the SitePro Controller are
programming errors and interface connections.
9.1 ON SITE TROUBLESHOOTING
When troubleshooting a SitePro Controller on site:
1. Verify that all cables are properly connected and secure. Refer to the applicable
configuration manual.
2. Verify the SitePro Controller personality is properly programmed for the specific
application. Refer to the configuration manual and the software release notes.
3. If it is suspected that the SitePro Controller has failed, replace the controller with a
known good unit, properly programmed for this application.
4. If the replacement SitePro Controller resolves the problem, bench check the defective
unit using the test procedures provided in this manual or send it to the repair and
return depot.
9.2 IN CASE OF DIFFICULTY
If unable to resolve a problem satisfactorily, contact the M/A-COM Technical Assistance
Center (TAC) at 1 [phone] (Outside USA, (434)-385-2400).
9.3 SITEPRO SHELF TEST
9.3.1 Equipment Needed
• 13.8V Power Supply (2A min)
• Current Meter
• PC with terminal emulator
• Loopback cables – described below
• Power Cable
• RJ-45 to PC serial cable
• RJ-11 to PC serial cable
Both serial cables are connected per the chart below. One cable is RJ-45 (8 pin modular)
to DB-9F. The other cable is RJ-11 (6 pin Modular) to DB-9F.
Table 20 - Cable Connections
SIGNAL RJ PIN DB-9F PIN SIGNAL
Tx 2 2 Rx
Rx 1 3 Tx
Gnd 3 5 Gnd