User Manual

MM-018965-001
39
9 CUSTOMER SERVICE
9.1.1 Technical Support
The Technical Assistance Center (TAC) resources are available to help you with overall system
operation, maintenance, upgrades, and product support. TAC is your point of contact when you need
technical questions answered.
Product specialists, with detailed knowledge of product operation, maintenance, and repair, provide
technical support via a toll-free telephone number (in North America). Support is also available through
mail, fax, and e-mail.
For more information about technical assistance services, contact your sales representative, or call the
Technical Assistance Center directly at:
North America: 1-800-528-7711
International: 1-434-385-2400
FAX: [phone]
E-mail:
PSPC
_
[e-mail]
9.1.2 Customer Resource Center
If any part of the system equipment is damaged on arrival, contact the shipper to conduct an inspection
and prepare a damage report. Save the shipping container and all packing materials until the inspection
and the damage report are completed. In addition, contact the Customer Resource Center to make
arrangements for replacement equipment. Do not return any part of the shipment until you receive
detailed instructions from a Harris representative.
Contact the Customer Resource Center at:
North America:
Phone Number: 1-800-368-3277 (toll free)
Fax Number: 1-800-833-7592 (toll free)
E-mail:
PSPC
_
[e-mail]
International:
Phone Number: 1-434-455-6403
Fax Number: 1-434-455-6676
E-mail:
PSPC
_
[e-mail]