Warranty Guide

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maximum allowable moisture levels, the subfloor must be allowed to dry. Subfloors with known moisture
problems are not covered by this warranty. This is a one-time repair and replacement warranty only.
WARRANTY
Who Is Covered?
All warranties in this Limited Warranty Guide are given only to the original retail purchaser of our product. Our
warranties are not transferable.
What Is Covered And For How Long?
The limited warranties described in this guide are subject to the product applications, limitations, disclaimers and
exclusions described below and are effective for floors purchased after April 1, 2011 (March 1, 2010 for ABC400
series). All warranties run from the date of retail purchase for the applicable period described in this guide.
What Are You Responsible For Under Our Warranties?
To be covered under our warranties (except under the Pre-installation Defects Warranty) you need to retain your
sales slip and make sure that the flooring is properly installed in accordance with our installation instructions
provided with the flooring. To be covered under our Subfloor Moisture Protection Warranty, keep your proof of
pre-installation moisture test results and sales slip confirming use of our recommended adhesives and Armstrong
S-135 VapArrest Professional Moisture Retardant System. To be covered under our warranties when installing
over a radiant-heated subfloor, keep the flooring surface at or below 85
o
F (29
o
C) and the relative humidity
between 35% and 55%. You must also properly care for your new floor using our easy-to-follow maintenance
instructions (see Use and Care Guide). We recommend that you use only our specially formulated floor care
products to preserve your flooring. Use of floor care or sundry products (i.e. adhesives) other than those we have
specially formulated and recommend for use with our flooring products may damage your floor and void this
warranty.
What Will We Do If Any Of The Covered Events Occur?
If any of the covered events listed in this guide occurs within the warranty periods specified for the respective
flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar color,
pattern, and quality), for either the repair of the defective area or the replacement of the floor, at our option. In the
unlikely event that we are unable to correct the problem after a reasonable number of attempts, we will refund the
portion of the purchase price for the section of failed flooring. If your floor was professionally installed, we will also
pay reasonable labor costs for the direct repairs or replacement within the first five years of the warranty period,
or the length of the warranty period, whichever is less based on the following schedule.
• First two years of warranty period - labor reimbursed at 100% of reasonable and customary charges.
• Three to five years of warranty period - labor reimbursed at 50% of reasonable and customary charges.
These warranties do not include the removal or replacement of cabinets, fixtures, retail markups, installation or
labor provided by others or supplemental costs, including but not limited to, relocation during the repair process
such as hotel, meals, or moving and storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we will replace or repair (as specified above)
such flooring no more than once, which is your exclusive remedy under this warranty. If the replacement or repair
fails in the same manner a second time, the site conditions will be deemed unacceptable for the installation of our
hardwood floors.
These are the exclusive remedies under this warranty if a defect or other warranted condition occurs. We reserve
the right to verify any claims or defect by inspection and have samples removed for technical analysis.