Warranty Guide

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conjunction with our recommended urethane adhesives for Bruce®, Hartco® by Armstrong and Robbins®
brand engineered hardwood flooring, the terms of the applicable subfloor moisture warranty for such
flooring will apply without the requirement of pre-installation moisture test, provided that the subfloor is
visually dry before installation and all other installation instructions are followed.
(6B) Commercial Warranty
For commercial applications, when Armstrong S-135 VapArrest Moisture Remediation System is used in
conjunction with our recommended urethane adhesives for Bruce, Hartco by Armstrong and Robbins
brand engineered hardwood flooring, the terms of the applicable subfloor moisture warranty for such
flooring will apply for a 3 year period from the time of installation, provided that a proper moisture test is
conducted. This means that prior to installation your subfloor must be inspected to assure your subfloor
does not exceed the maximum allowable moisture level for usage of Armstrong S-135 VapArrest Moisture
Remediation System. Subfloor moisture levels must be less than 12 lbs./24 hours/1000 sq. ft. per a
calcium chloride test. To ensure your warranty remains effective, keep your proof of pre-installation
moisture test results. If subfloor exceeds maximum allowable moisture levels, the subfloor must be allowed
to dry. Subfloors with known moisture problems are not covered by this warranty. This is a one-time repair
and replacement warranty only.
WARRANTY
Who Is Covered?
All warranties in this Limited Warranty Guide are given only to the original retail purchaser of our product. Our
warranties are not transferable.
What Is Covered And For How Long?
The limited warranties described in this guide are subject to the product applications, limitations, disclaimers
and exclusions described below and are effective for floors purchased after April 1, 2011 (March 1, 2010 for
ABC400 series). All warranties run from the date of retail purchase for the applicable period described in this
guide.
What Are You Responsible For Under Our Warranties?
To be covered under our warranties (except under the Pre-installation Defects Warranty) you need to retain
your sales slip and make sure that the flooring is properly installed in accordance with our installation
instructions provided with the flooring. To be covered under our Subfloor Moisture Protection Warranty, keep
your proof of pre-installation moisture test results and sales slip confirming use of our recommended
adhesives and Armstrong S-135 VapArrest Professional Moisture Retardant System. To be covered under
our warranties when installing over a radiant-heated subfloor, keep the flooring surface at or below 85
o F (29o
C) and the relative humidity between 35% and 55%. You must also properly care for your new floor using our
easy-to-follow maintenance instructions (see Use and Care Guide). We recommend that you use only our
specially formulated floor care products to preserve your flooring. Use of floor care or sundry products (i.e.
adhesives) other than those we have specially formulated and recommend for use with our flooring products
may damage your floor and void this warranty.
What Will We Do If Any Of The Covered Events Occur?
If any of the covered events listed in this guide occurs within the warranty periods specified for the respective
flooring product, we will recoat, refinish, fill or furnish comparable flooring (of our manufacture and of similar
color, pattern, and quality), for either the repair of the defective area or the replacement of the floor, at our
option. In the unlikely event that we are unable to correct the problem after a reasonable number of attempts,
we will refund the portion of the purchase price for the section of failed flooring. If your floor was professionally
installed, we will also pay reasonable labor costs for the direct repairs or replacement within the first five years
of the warranty period, or the length of the warranty period, whichever is less based on the following
schedule.
• First two years of warranty period - labor reimbursed at 100% of reasonable and customary charges.
• Three to five years of warranty period - labor reimbursed at 50% of reasonable and customary charges.
These warranties do not include the removal or replacement of cabinets, fixtures, retail markups, installation