User's Manual

139
Problems, Equipment Care, Service & Guarantee
The H2/D is a very sophisticated camera that relies on much information being
passed and processed to and from each modular unit to produce the correct be-
haviour. It is therefore essential that reasonable care is taken in attaching, de-
taching and storing the viewfinder, lenses, extension tubes, etc to ensure that the
databus connections are not damaged or soiled in any way. Also when lifting or
handling the camera try to always use the grip or strap and avoid holding the
camera just by the sensor unit or viewfinder. Warning messages are normally
easily addressed and remedied but ‘Error’ messages require further attention as
they denote a fault, temporary or otherwise. You should methodically investigate
the situation to see for example whether the recent attachment of an accessory
has coincided with the appearance of an error message. Standard procedure is to
detach and re-attach the viewfinder, lens etc ensuring that they are positioned
firmly and correctly to see whether the problem disappears. Failing that, removal
of the battery grip for about ten seconds or so will reset the camera’s processors.
Persistent error messages might well signify a more complex problem and you
are advised to contact your nearest Hasselblad Authorized Service Center for ad-
vice. As well as the error message, a description of the camera’s behaviour and
an account of what action you were trying to take when it happened could be
beneficial. Also, please remember that the Center will almost certainly want to in-
spect all of the items that were involved when the error message first appeared.
In certain situations, it is possible that the camera can be affected by a discharge
of static electricity particularly if the area around the control buttons on the grip
comes into contact with a conductive cord or material that is connected to earth,
directly or indirectly (a lighting stand, for example). This might temporarily de-
activate the camera though it does not cause any damage. Press the red ON.OFF
button on the grip again to reactivate the camera.
If a problem does occur you are advised not to attempt any repairs yourself. Some
service operations require very sophisticated instruments to check, measure and
adjust and there is a real danger of creating more problems than solving them if
such attempts are made in any other way.
EQUIPMENT CARE
A Hasselblad camera is designed to withstand the rigours of professional use in
most environments. To avoid the possibility of damage however, it should be
protected from harsh conditions and in particular avoid oil fumes, steam, humid
conditions and dust.
Extremes of temperature: High temperatures can have an adverse ef-
fect equipment. Try to avoid frequent and severe temperature changes.
Be particularly careful in humid environments. Allow the equipment to
acclimatize before assembly. Try to ensure the storage conditions in such
environments are as dry as possible.
Dust and grit: Take care to prevent dust and grit from getting into your
equipment. In coastal areas take measures to protect your equipment from
sand and salt water spray. Dust on the lens glass and focusing screen can
be removed with a blower brush or very soft lens brush if necessary. Smears
on the lens glass should be treated with great caution. In some cases they
may be removed with a high quality lens cleaning solution on a tissue but
be careful not to scratch the lens or touch any of the glass surfaces with your
fingers. If in any doubt, do not attempt to clean lens glass surfaces yourself
but allow a “Hasselblad Authorized Service Center” to treat them.
Impact: Your equipment can be damaged by severe physical shocks so
practical protective precautions should be taken. Some form of protective
case or camera bag is advised for transportation.
Loss: Hasselblad equipment is much sought after and you should take
obvious steps to prevent theft. Never leave it visible in an unattended car,
for example. Separate and specific camera insurance cover should be
considered by professional users.
SERVICE
Return your equipment to a service centre for occasional checking and preven-
tive maintenance to ensure optimal reliability. You can easily keep a check on
service intervals by looking under ‘Info’ in the menu. If your camera is used con-
stantly and intensively, regular periodic check-ups are recommended at one of
the “Hasselblad Authorized Service Centers”. They have the expert staff and spe-
cialised equipment necessary to ensure that your equipment remains in perfect
working order.
GUARANTEE
Provided that you bought your equipment from an authorized Hasselblad outlet,
it is covered by an international guarantee for one year. The guarantee document
and a registration card are supplied with the camera. Keep the guarantee docu-
ment carefully, but fill in the registration card and return it to your Hasselblad
distributor.
CAUTION
• Kee p all eq uip ment an d accesso rie s out of the reac h of sma ll
children.
• Do not place heavy objects on the equipment.
• Do not use the batteries except as specified.
• Use only the batteries specified for use with the camera.
• Remove the batteries when cleaning the camera or if you intend to leave the
camera unused for a long period.
• If you use spare (standard or rechargeable) battery packs be particularly
careful to use the supplied protective cap when storing. There is a potential
fire risk if the contacts are short circuited across a conductive object (such as
keys in a pocket, for example).
• Take particular care when working with strobe / studio flash units to prevent
damage to equipment and personal injury.
• Do not attempt to open the sensor unit.
• Keep your sensor unit and all other computer equipment away from mois-
ture. If your sensor unit becomes wet, disconnect from power and allow it to
dry before attempting to operate again.
• Never cover the ventilation openings on the sensor unit.
• Always replace the protective CCD/filter cover when the sensor unit is not
connected to your camera--the exposed CCD and filter are vulnerable to
damage.
• Never try to remove the glass IR filter from the front of the CCD; this will
probably ruin the CCD. If dust manages to get between the CCD and IR filter,
please contact your Hasselblad dealer for assistance.
Disposal
If you need to dispose of the sensor unit, ImageBank-CF and/or batteries,
please do so in an environmentally friendly manner at the local waste
plant/ recycling centre or similar.