GLO-RAY® Infrared Strip Heaters GR, GRH, GRA, GRAH, GRAL, GRAHL, GRN & GRNH Series Installation & Operating Manual I&W #07.05.183.00 RAY GLO-armer ON Foodw PARTS & SERVICE ASSISTANCE 607 800-558-0 RP.COM WWW.HATCOCO CAUTION OFF KEE, WI O HATCO - HOT RAY GLO-armer ON Foodw PARTS & SERVICE ASSISTANCE 607 800-558-0 RP.COM WWW.HATCOCO U.S.A. CORP. MILWAU CAUTION OFF KEE, WI O HATCO Y GLO-RA r ON Foodwarme SERVICE PARTS & ASSISTANCE 800-558-0607 WWW.HATCOCORP.
CONTENTS Permanent Surface Mount ....................................14 Undershelf Mounting .............................................15 Ceiling Mounting....................................................17 Electrical Wiring Hook-Up .....................................18 Operation .....................................................................19 Maintenance ................................................................20 Cleaning ................................................................
IMPORTANT SAFETY INFORMATION IMPORTANT! Read the following important safety information to avoid personal injury or death, and to avoid damage to the equipment or property. WARNINGS Only light bulbs which meet or exceed NSF standards, specifically designed for food holding areas may be used. Breakage of light bulbs not specially coated could result in personal injury and/or food contamination.
IMPORTANT SAFETY INFORMATION CAUTIONS NOTICE Standard and approved manufacturing oils will smoke up to 30 minutes during initial start-up. This is a temporary condition. To assure safe operation, operate unit without food product until smoke dissipates. Use only non-abrasive cleaners. Abrasive cleaners could scratch the finish of your unit, marring its appearance and making it susceptible to dirt accumulation.
MODEL DESCRIPTIONS Hatco Glo-Ray® Infrared Strip Heater keep hot foods at optimum serving temperatures longer. Foods do not dry out or become discolored; even the most delicate dishes hold that “just-prepared” look. The Glo-Ray pre-focused heat pattern directs heat from a tubular element to bathe the entire holding surface. RAY GLO-armer ON PARTS & SERVICE ASSISTANCE Foodw 607 800-558-0 RP.COM WWW.
SPECIFICATIONS GRH MODELS-ELECTRICAL RATING CHART GR MODELS-ELECTRICAL RATING CHART Model GR-18 Watts: 250 Shipping Weight: 7 lbs. (3 kg) Model GRH-18 Watts: 350 Shipping Weight: 7 lbs. (3 kg) Voltage 120 208 240 100 200 220 240 Voltage 120 208 240 100 200 220 240 Amps 2.1 1.2 1.0 2.5 1.3 1.1 1.0 Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5 Model GR-24 Watts: 350 Shipping Weight: 7 lbs. (3 kg) Model GRH-24 Watts: 500 Shipping Weight: 7 lbs.
SPECIFICATIONS GRA MODELS-ELECTRICAL RATING CHART Model GRA-18 Watts: 250 GRAH MODELS-ELECTRICAL RATING CHART Model GRAH-18 Shipping Weight: 6 lbs. (3 kg) Watts: 350 Shipping Weight: 6 lbs. (3 kg) Voltage 120 208 240 100 200 220 240 Voltage 120 208 240 100 200 220 240 Amps 2.1 1.2 1.0 2.5 1.3 1.1 1.0 Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5 Model GRA-24 Watts: 350 Model GRAH-24 Shipping Weight: 7 lbs. (3 kg) Watts: 500 Shipping Weight: 7 lbs.
SPECIFICATIONS GRAL MODELS-ELECTRICAL RATING CHART Model GRAL-18 Watts: 370 120 120/208 120/240 100 100/200 Amps 3.1 2.2 2.0 3.7 2.5 Watts: 470 120 120/208 120/240 100 100/200 Amps 3.9 2.7 2.5 4.7 3.0 Watts: 570 120 120/208 120/240 100 100/200 Amps 4.8 3.2 2.9 5.7 3.5 Model GRAL-36 Watts: 755 120 120/208 120/240 100 100/200 Amps 6.3 4.3 3.9 7.6 4.7 Model GRAL-42 Watts: 855 120 120/208 120/240 100 100/200 Amps 7.1 4.7 4.3 8.6 5.
SPECIFICATIONS GRA-XXD MODELSELECTRICAL RATING CHART Model GRA-18D Watts: 500 GRAH-XXD MODELSELECTRICAL RATING CHART Shipping Weight: 14 lbs. (6 kg) Model GRAH-18D Watts: 700 Shipping Weight: 14 lbs. (6 kg) Voltage 120 208 240 100 200 220 240 Voltage 120 208 240 100 200 220 240 Amps 4.2 2.4 2.1 5.0 2.5 2.3 2.1 Amps 5.8 3.4 2.9 7.0 3.5 3.2 2.9 Model GRA-24D Watts: 700 Shipping Weight: 16 lbs. (7 kg) Model GRAH-24D Watts: 1000 Shipping Weight: 16 lbs.
SPECIFICATIONS GRAL-XXD MODELSELECTRICAL RATING CHART Model GRAL-18D Watts: 620 120 120/208 120/240 100 100/200 Amps 5.2 3.4 3.1 6.2 3.7 Watts: 820 120 120/208 120/240 100 100/200 Amps 6.8 4.4 3.9 8.2 4.7 Watts: 1020 120 120/208 120/240 100 100/200 Amps 8.5 5.3 4.8 10.2 5.7 Model GRAL-36D Watts: 1330 120 120/208 120/240 100 100/200 Amps 11.1 7.0 6.3 13.3 7.6 Model GRAL-42D Watts: 1530 120 120/208 120/240 100 100/200 Amps 12.8 8.0 7.1 15.3 8.
SPECIFICATIONS GRN MODELS-ELECTRICAL RATING CHART Model GRN-18 Watts: 250 GRNH MODELS-ELECTRICAL RATING CHART Model GRNH-18 Shipping Weight: 6 lbs. (3 kg) Watts: 350 Shipping Weight: 6 lbs. (3 kg) Voltage 120 208 240 100 200 220 240 Voltage 120 208 240 100 200 220 240 Amps 2.1 1.2 1.0 2.5 1.3 1.1 1.0 Amps 2.9 1.7 1.5 3.5 1.8 1.6 1.5 Model GRN-24 Watts: 350 Model GRNH-24 Shipping Weight: 7 lbs. (3 kg) Watts: 500 Shipping Weight: 7 lbs.
SPECIFICATIONS DIMENSIONS Models Width (A) Depth (B) Depth (C) Height (D) GR & GRH 24" - 96" 6" 23" (610 - 2438 mm) (152 mm) (584 mm) 2-1/2" (64 mm) GRA & GRAH 18" - 144" 6" 23" (457 - 3658 mm) (152 mm) (584 mm) 2-1/2" (64 mm) B C A NOTE: Units shown with optional 9-3/8" (187 mm) breath protectors and mounting flanges. Not available for retro-fit or on GR and GRH models. D Figure 6.
INSTALLATION WARNING To avoid any injury or damage all electrical connections must be in accordance with local electrical codes and any other applicable codes. Connections should be made by a qualified, licensed electrician. UNPACKING 1. Remove the unit from the carton and remove all packing materials. 2. Remove information packet. To prevent delay in obtaining warranty coverage, fill out and mail in warranty card.
INSTALLATION Under Shelf Mounting When mounting unit under a shelf, use adjustable angle brackets to assure proper spacing. Remote control enclosures are recommended to keep switches out of the heat zone. 4"-6" (102-152 mm) Standard Wattage CAUTION To assure safe and proper operation refer to Installation Clearance Requirements listed in this manual.
INSTALLATION ASSEMBLY Glo-Ray® Strip Heaters are shipped with most components pre-assembled. Dual units are available with a required 3" (76 mm) or 6" (152 mm) spacer pre-assembled at the factory. Optional breath protectors, mounting equipment and remote control enclosures must be installed on location. PORTABLE SURFACE MOUNT T-Leg Stand NOTE: T-Leg not to be used with dual Glo-Ray units.
INSTALLATION PERMANENT SURFACE MOUNT Tubular Stand Mounting Tubular stand mounting permanently attaches the unit to a countertop or serving table. All wiring may be concealed within the tubular stand. Covers Tubular stands are available in non-adjustable heights from 10"-16" (254-406 mm) or in adjustable heights from 10"-14" (254-356 mm). NOTE: Tubular stands are not field retro-fittable.
INSTALLATION UNDERSHELF MOUNTING Pass Thru NOTE: When mounting the unit under a shelf, it is recommended to use a remote switch enclosure. If the shelf has a rolled or flanged edge, use the optional adjustable angle brackets to mount the unit below the lowest part of the rolled or flanged edge. (See Figure 16.) NOTE: GRN Series units are supplied with matching Designer colored angle brackets providing 1-1/2" (38 mm) clearance between foodwarmer and overshelf.
INSTALLATION Clearance Requirements Surroundings Models for Combustible Pass Through Shelf (A) (B) (C) GRA & GRAL 10" (254 mm) 3" (76 mm) 1" (25 mm) GRAH & GRAHL 13-1/2" (343 mm) 3" (76 mm) 1" (25 mm) Back Wall C B A NOTE: Dual Strip Heaters are not to be installed in combustible surroundings. Counter Figure 18.
INSTALLATION CEILING MOUNTING Overhead Chain Chain Mounting WARNING To avoid any injury or damage to the unit when using chains for installation, the chains must have sufficient strength and be securely fastened, or the unit could become loose or fall. Do not place anything on top of warmers supported by chains. Connecting Chain Chain supplied by Hatco is constructed of sufficient strength to securely hold the weight of the unit only when properly mounted. Mounting Tabs 1.
INSTALLATION ELECTRICAL WIRING HOOK-UP Refer to the ELECTRICAL RATING CHARTS for specific information. NOTE: If the unit being installed is not shown or listed in this manual refer to the wiring diagram supplied and installation information on the unit for further instruction. WARNING To avoid any injury or damage all electrical connections must be in accordance with local electrical codes and any other applicable codes. Connections should be made by a qualified, licensed electrician. Figure 22.
INSTALLATION Remote Mounted Control Box (RMB) Hatco Remote Mounted Control Boxes include switches, wire leads and/or indicator lights and are ready for installation. Proper use of RMB’s require one RMB per strip heater. NOTE: Remote control enclosures are available in five sizes. All models are built in accordance with U.L. standards to accommodate switches, indicator lights and wiring, ready for installation. See ACCESSORIES at the back of this manual.
MAINTENANCE WARNING If service is required on this unit, contact your Authorized Hatco Service Agent, or contact the Hatco Service Department at 800-558-0607 or 414-671-6350; fax 800-690-2966 or International fax 414-671-3976. CLEANING Hatco Glo-Ray® Strip Heater units are designed for maximum durability and performance, with minimum maintenance.
ACCESSORIES REMOTE CONTROL ENCLOSURES Hatco Remote Control Enclosures are available in various sizes and configurations for use with the Strip Heaters. All models are built in accordance with U.L. standards to accommodate switches, indicator lights and wiring. Consult the factory for type and location of switches for enclosure. A B C D NOTICE To prevent premature failure to components the Remote Control Box (RMB) must be installed outside the strip heater heat zone.
TROUBLESHOOTING GUIDE WARNING To avoid any injury or damage the strip heater must only be serviced by qualified personnel. SYMPTOM Unit is turned “ON” but there is no heat. WARNING To avoid any injury or damage to the strip heater turn the power OFF at the disconnect switch/circuit breaker and allow to cool before performing any maintenance. PROBABLE CAUSE CORRECTIVE ACTION No power to unit. Check circuit breaker and reset as necessary. If power cord connected check for damage to cord.
TROUBLESHOOTING GUIDE SYMPTOM Heat is excessive. Control switches burn-out rapidly. PROBABLE CAUSE CORRECTIVE ACTION Unit mounted too close to target area. Check to see that installation is within specifications for type/model. Increase mounting height if too close. Voltage supply too high. Check power supply to unit, making sure it matches rating on unit. If power supply is incorrect, change to match rating. Switches are mounted in the heat zone.
HATCO LIMITED WARRANTY 1. PRODUCT WARRANTY Hatco warrants the products that it manufactures (the “Products”) to be free from defects in materials and workmanship, under normal use and service, for a period of one (1) year from the date of purchase when installed and maintained in accordance with Hatco’s written instructions or 18 months from the date of shipment from Hatco.
NOTES 25 Form No.
HATCO AUTHORIZED PARTS DISTRIBUTORS ALABAMA IOWA NEW YORK TEXAS Jones McLeod Appl. Svc. Birmingham 205-251-0159 Electric Motor Service Co. Davenport 319-323-1823 Acme American Repairs, Inc. Brooklyn 718-456-6544 GCS Service Fort Worth ARIZONA Goodwin Tucker Group Des Moines 515-262-9308 Alpro Service Co. Brooklyn 718-386-2515 Armstrong Repair Service Houston 713-666-7100 KENTUCKY Appliance Installation Buffalo 716-884-7425 Commercial Kitchen Repair Co.
