Manual

113
IND100077-7
Appendix
General Terms and Conditions
INSTRUCTIONS FOR THE CONSIGNEE
1) CONTROL
Control the goods immediately by receipt. Examine the quantity towards the invoice/packinglist/shipping documents. Look for outward
defects on the packing which may indicate damage on or loss of contents. Control the container and the seals for any defects.
2) SECURING EVIDENCE
When defects on the goods have been found, evidence must be secured, and seller must be informed. Call the transporter and point out the
defects. Add a description of the defects on the goods receipt, the forwarder’s copy of the way-bill or on the driving slip.
3) RESCUE
Bound the damage. Try to restrict the damage and the loss. Seller will compensate expences incurred due to reasonable security efforts in
addition to damage and loss.
4) COMPLAINT
Write immediately a complaint to the transporter or his agent. Forward immediately the complaint to the transporter or his agent, and hold
the transporter responsible for the defects. The complaint must be sent at the latest:
- for carriage by sea: within 3 days
- for overland / air transportation within 7 days
5) DOCUMENTATION
For any claims the following documentation is required, and must be forwared to the company or their agent: invoice, way-bill and/or bill of
landing, and/or statement of arrival, inspection document, besides a copy of the letter of complaint to the transporter.
As of January 2015, Hatteland Display AS’ “Terms of Sales and Delivery” and “Warranty Terms” has been substituted
by the updated ”General terms and conditions for sale of goods and performance of additional services” (the “General
Terms and Conditions”).
Further, from January 2015 onward, the previous “Terms of Sales and Delivery” and “Warranty Terms”, as well as
other standard terms and conditions, policies and instructions issued by Hatteland Display AS, will be removed from
the User Manuals.
Instead, the updated General Terms and Conditions and the other standard terms and conditions, policies and
instructions issued by Hatteland Display AS will be available via our website only.
Please visit http://www.hatteland-display.com/terms to review the latest revision of this documentation.