Warranty Guide

Warranty Information
Our range hoods are warranted to the original purchaser to be free of
defects in material and workmanship for two (2) years from the date of
purchase.
Our obligation shall be limited to the repair or replacement of a unit (at
our discretion) that may prove, by our sole examination, to be defective
under normal use and service during the warranty period. We may issue
credit in the amount of the invoice value of the defective product (or a
percentage of it according to use) in lieu of repair or replacement. Any
failure of this product that is not traceable to a defect in material or
workmanship is not covered by this warranty. These non-warrantable items
include, but are not limited to:
A thorough inspection must be made before installation and any damage
must be promptly reported. We will not be liable for failures or damage
that could have been discovered or avoided by proper inspection and
testing prior to installation.
Incidental repairs that would involve a minimum of time and eort on
behalf of the purchaser will not be considered warranty work and no
compensation will be deemed forth coming.
This warranty is non-transferable and shall be voided if the unit is
removed from its initial installation or if it is not installed following the
instructions.
Warranty Claim Procedure
If a claimable defect occurs, please contact our customer service team at
1-800-929-0168 (8 a.m. - 5 p.m., PST, Monday - Friday). or email us at
[e-mail] Before you make your claim call, please ensure that
you have:
• Description of the range hood
• Proof of sale
• Details regarding the defect
• Name(s) and address(es) of the owner and installer
Claims must be filled out in writing and returned within six (6) months of
the appearance of a defect. Failure to comply with this stipulation will
make this warranty null and void. We reserve the right to a thirty-day (30)
delay following the receipt of a claim in which to inspect the product. We
assume no responsibility for labor costs, removing or replacing a
previously installed product, transportation, or the return of a product.
• Any defects or damage to light bulbs
• Change in color or finish due to chemical usage
• Improper installation not in accordance with the instructions
• Dents, bumps, and scratches incurred during shipping, handling, or
installation
• Damage caused by failure to follow care and cleaning guidelines,
including damage caused by the use of abrasive cleaners
• Alterations made to the unit by the purchaser or installer
• Damage caused by accidental impact, fire, flood, freezing, and
normal wear
• Bends and warping caused by forced connections, over-tightened
fittings, and inadequate support during installation
Under no circumstance shall we be held liable for personal injury or
property damage resulting from improper installation or use of this
product. We will not be held liable for inconvenience caused by loss of use
of this product, costs incurred for labor or materials, removal and
installation of replacement units, or any other incidental or consequential
damages. Costs relating to obtaining access for repair or replacement are
the responsibility of the user.
This warranty does not extend to commercial and institutional installation
or use.
Contact Information
HAUSLANE
267 Wattis Way
South San Francisco, CA 94080
P: 1-800-929-0168
E: [e-mail]