User's Manual

HAVEN will not turn on or no indication of
power.
Make sure you have fully charged the unit and inserted the
backup batteries (backup batteries are not applicable to
models produced after 2019). Press the Admin Button under
the control panel hood and the LED should illuminate. If not,
please contact us at [e-mail] and we will
help you out.
HAVEN will not fit under my door or does not
reach the base of my door.
Be sure to visit our detailed installation guide at
https://install.havenlock.com that will walk you
through various scenarios involving uncommon
door and threshold sizes. In most cases this fixes
the situation, but if you still need help, contact us!
How do I turn HAVEN off?
HAVEN is designed to be “always on” so that it is
ready to receive commands from bluetooth devices.
After several minutes it will go into a power saving
mode but will always be on.
I can’t get the foot pedal to work.
The foot pedal is designed to be pressed at a
certain angle to prevent false locking by children or
pets. Try pressing close to the top of the pedal,
inward with your toes first. This can take some
practice to get it right.
HAVEN Connect Z Issues
I need to reset my HAVEN. Can I perform a
factory reset?
See Z-Wave operation section for more details.
If the unit fails to lock/unlock you will need to check the straps and screws nearest the servo motor. Make sure your nylon strap is not
bunched up within the unit. Manually open the locking gate and pull/tug on the open gate to stretch or flex the nylon straps. They could
be kinked up in the gate or one strap could be too tight and need to be loosened. You can also take off the gate cover and pull the
straps with your fingers. This usually evens out the nylon and allows the servo motor to reach its locked position. Alternatively, also make
sure that the screw closest to the servo motor is not too tight. Sometimes if the screw closest to the servo (the left side of the unit when
it is facing the door) is overtightened, the servo can fail to lift when you attempt to lock it via the smartphone app or key fob. If the unit
bows in the wingtips, it is a good indication you over tightened the lock.
Below are some common issues you might encounter while installing or operating your HAVEN Connect Z. If you do not see your issue
below, contact us at [e-mail].
TROUBLESHOOTING
The Z-Wave
®
word mark and logos are registered trademarks owned by Silicon Laboratories, Inc. and its subsidiaries and any use of such
marks by HavenLock, Inc is under license. Other trademarks and trade names are those of their respective owners.
Charge low batteries immediately. HAVEN Connect’s main battery lasts for 3-5 months on a single charge
under normal use. Please charge your unit every two to three months.
Protect your password. You are responsible for your own security. HAVEN Connect Z is not a replacement
for personal responsibility. Do not share your password with anyone you do not trust or know well. To be
safe, do not share it with anyone.
Who is getting access? See the Z-Wave provisioning steps.
Make sure to turn on notifications in your app as well as your smartphone settings. This will help you keep
track of any changes that occur to your HAVEN Lock. You can receive alerts when someone is coming and
going, but most importantly you will be notified of any admin actions that occur.
IMPORTANT SAFEGUARDS
USER MANUAL 16