Quick Start Guide

26
Troubleshooting
If you are having problems with your device, try the following in sequence:
Check your device status on the VeeaHub Manager.
If it is still in setup mode after 30 minutes, do the following:
Make sure the Ethernet cable is plugged in and your device can connect to the Internet
Check the status lights. If both status lights are not solid green, it might mean that your device is booting up,
updating its software and/or still pairing with your account. See Page 24 for more information.
Restart your device. Power down your VeeaHub 30 seconds and then reapply power
If the problem continues, go to veea.com/support to contact customer support.
If above steps did not resolve the issue, reset/recover your device. See Page 25 for more information
Ensure that the VeeaHub has power and the power light is on
Check the status of your device. Check the Control Center and your VeeaHub Manager app to see if your device
is listed as “Healthy” or not and if you are able to connect to your device