Installation Guide

HearthSense
200549-06B18
Problem Possible Cause Corrective Action
Log set produces a click-
ing/ticking noise just after
burner is lit or shut o󰀨.
1. Metal expanding while heat-
ing or contracting while cool-
ing.
1. This is common with most
log sets. If noise is exces-
sive, contact qualied ser-
vice person.
Log set produces un-
wanted odors.
1. Log Set burning vapors
from paint, hair spray, glues,
cleaners, chemicals, new
carpet, etc. (See IMPOR-
TANT statement page 17).
2. Gas leak. See Warning
statement page 13.
1. Open ue to maximum. Stop
using odor causing products
while log set is running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
Gas odor even when
control knob is in OFF
position.
1. Gas leak. See Warning
statement page 13.
2. Control valve defective
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
2. Replace control valve.
Gas odor during com-
bustion.
1. Gas leak. See Warning
statement at top of page 13.
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 9).
TROUBLESHOOTING
REPLACEMENT PARTS
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-866-573-0674 for referral information.
When calling Customer Service or your
dealer, have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane or Natural Gas)
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-866-573-0674 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number