USER MANUAL BIEN S15 HEARTWAY MEDICAL PRODUCTS CO., LTD. NO. 6, ROAD 25, TAICHUNG INDUSTRIAL PARK, TAICHUNG. TAIWAN R.O.C.
. CONTENTS 1. SAFETY INSTRUCTION……………………………..……...……………................................…3 2. ELECTOMAGNETIC INTERFERENCE(EMI)……..………….…………………………………7 3. SPECIFICATIONS………………………….…………...………..…………….…………………..9 4. BASIS OPERATION OF SCOOTER……......................................................................................11 5. OPERATION OF CONTROL PANEL…………………..………………………………………..14 6. CHARGING INSTRUCTION….……………………………..………….…………...…………..26 7. BATTERY INSTRUCTION & MAINTENANCE…………...………………………….……..…29 8.
SAFETY INSTRUCTION General Always use a seat belt, and keep your feet on the Never operate the scooter while you are under the scooter all the time. influence of alcohol. Make sure that there are no obstacles behind you while reserving your scooter. Never use electronic radio transmitters such as walkie-talkies, or cellular phones. Do not make a sharp turn or a sudden stop while Do not ride your scooter in traffic. riding your scooter.
Do not attempt to climb curbs greater than Do not leave your hands and legs off the scooter limitation show on Technical Specification when driving. Do not ride your scooter during snow in order to Do not allow unsupervised children to play near avoid accident on slippery road. this equipment while the batteries are charging. Warning – Don’t operate your scooter for the first time without completely reading and understanding this user manual. 1. 2. 3. 4. 5.
6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. various daily living activities. Consult with your physician if you are taking any medication that may affect your ability to operate your scooter safely. Do not attempt to lift or move a power scooter by any of its removable parts including the armrests, seats or shrouds. Personal injury and damage to the power chair may result. Never try to use your scooter beyond its limitations as described in this manual.
Modifications Heartway Medical Product has designed and engineered power scooters to provide maximum utility. However, under no circumstances should you modify, add, remove, or disable any part or function of your power scooter. Personal injury and damage to the power chair may result. 1. Do not modify your power scooter in any way not authorized by Heartway. Do not use accessories if they have not been tested or approved for Heartway products.
ELECTROMAGNETIC INTERFERENCE (EMI) The rapid development of electronics, especially in the area of communications, has saturated our environment with electromagnetic (EM) radio waves that are emitted by television, radio and communication signals. These EM wave are invisible and their strength increases as one approach the source. All electrical conductors act as antennas to the EM signals and, to varying degrees, all power wheelchairs and scooters are susceptible to electromagnetic interference (EMI).
Unintentional scooter movements Unintended or uncontrollable direction. Unexpected brake release The FDA has written to the manufacturers of power scooters asking them to test new products to be sure they provide a reasonable degree of immunity against EMI. The FDA requires that a powered wheelchair should have an immunity level at least 20 V/m, which provides a reasonable degree of protection against more common sources of EMI. The higher the immunity level the greater the protection.
S15 - TECHNICAL SPECIFICATIONS MODEL S15 (Class C scooter according to EN 12184) WEIGHT CAPACITY 160kgs(350 lbs) SEAT: TYPE/SIZE 20" A2 DRIVE WHEEL 330mmx120mm(13" x 5") FRONT CASTER (WHEEL) 330mmx100mm(13" x 3.5") REAR CASTER (ANTI-TIPPER) None MAX SPEED 13.5 km/h (8.
Disclosure information min. Overall length with legrest Overall width mm mm max. 1400 m m 700 mm 1400 m m Folded length mm Folded height mm 127 mm Total mass Mass of the heaviest part Static stability downhill Static stability uphill kg 138 kg 22.0 kg seat kg Seat plane angle 15.1° 2° ° 480 mm 480 mm Effective seat width 510 mm 510 mm Backrest height Footrest to seat distance ° max. Effective seat depth Seat surface height at front edge Backrest angle 15.1° min.
Basic Operation of Scooter Driving and braking You can use the throttle lever to control the forward speed or the reverse speed of your scooter. Please refer to the following instruction to move forward/backward your scooter. Switch to forward mode by clicking the FORWARD BUTTON If you re-press the FORWARD BUTTON again, then the scooter will become backward mode.
WARNING ! Engaged Disengaged (Free Wheel) Please be noted that the scooter will be at free-wheel mode, when the motor is disengaged. To use the parking brake, you must move and lock the lever into the engaged position! When your power scooter is in freewheel mode, the braking system is disengaged! Use the freewheel mode only with an assistant! The assistant may operate the engaging lever to apply the parking brake.
How to remove the seat Please refer to the following instructions. 1) Press the swivel lever 2) Swivel the seat 3) Pull the seat upward (Two persons are required to remove the seat) 4) Removing the battery and seat from the scooter is allowed before transporting.
OPERATION OF CONTROL PANEL LCD（Liquid Crystal Display）Power Scooter Control Panel, TN Type Model LCD(Liquid Crystal Display) Functions 1. Power Indicator：Battery remaining capacity and charging indicator (6 squares + Battery Icon) 2. Clock：Hour / Minute / Second display and setting. 3. Speed Sensor：7 Segment display (2.5 digits +1 decimal) + “km/h / mph” symbol 4. High/Low/ Turn Speed：Indicated as “H” and “L” symbols 5. Odometer：ODO(99999km max)、TRIP(99.9 max) 6.
：Horn Buttons ：Headlight LED Indicators ：Horn :MODE ：SET ：Back-up Light Right & Left indicator (Green) ，Parking light (Red)，Warning light (Red)，Back-up lamps (Yellow)， Headlight (Blue) LCD Backlight LED (White) Connector 20PIN AMP Usage Condition 1.Voltage & Temperature ITEM SPECIFICATION Voltage DC24 V Operation Voltage DC 16 ~32 V Storage TEMP. -40℃ ~ 65℃ Operation TEMP.
Operating Instruction 1.Speed Sensor and Display ITEM SPECIFICATION Operation Features Speed detection by speed hall sensor from transaxle with conversion at 1821 rpm equal to 60km/h. Tolerance 5~15% (±2%) Digital Range 0~199 km/0~124 mile Display Switch Button Initial setting at km/h, switch to MPH by MODE and SET buttons 2.
3.Power Indication ITEM SPECIFICATION Remaining Capacity Voltage (V) Scale Bar (%) 100 ＞ 25.42 (6) 85 (5) 70 (4) ≦ 25.42 ≦ 25.12 Battery Remaining Capacity 55 (3) 40 (2) 30 (1) ≦ 24.78 ≦ 24.42 ≦ 23.88 and Flashing Low-power 20 Warning LED Flashing Warning Flicker Frequency Operation Characters Every 2 sec. (1) Scale status only decrease, won’t increase. (2) When the remaining capacity was less than 30%, warning sound (“Be-Be” two short sounds) act at 5 seconds intervals.
ITEM SPECIFICATION Remaining Capacity (%) Voltage (V) Scale Bar 40 ＜ 25.44 (2) 55 ＞ 25.44 (3) 70 Charge Indication ＞ 26.18 (4) 80 ＞ 26.92 (5) 90 ＞ 28.5 (6) 100 (7) Increase Frequency Operation Character Remarks 0.5 sec. (1) Scale status only decrease, won’t increase. (2) Take the PIN3(CH3) of charger as determinant signal, enter「Charging Mode」when CH3 grounding (L), not only “KEY ON” or “KEY OFF”.
4.Clock Meter ITEM SPECIFICATION Tolerance (per day) ± 2 sec Initial Setting Value 『Hour：Min』mode :『AM 12:00』 『Hour : Min』 Display range : AM12:00 ~ PM11:59 Setting (12-Hour format) When『Hour』is between 1 and 9 o’clock, displayed at 1~9. 5.Odometer ITEM Operation Features Display Switch Button SPECIFICATION Odometer detected by the signal of Opto Coupler then converts into distance. 「km/h」 means the odometer displayed as kilometer. 「mph」 means the odometer displayed as mile.
6.Headlight Control ITEM SPECIFICATION Take exterior headlight switch as determinant signal. Operation Feature (1) Switch on/off the head light by pressing button on/off simultaneously. (2) LCD backlights turn on / turn off with head light. once, then LED Power Saving Mode When motor stops, the modulation down to 30% (Headlight) When motor acts, 100% output power (Headlight) Usage Condition While (a) KEY OFF (b) Power-Saving mode (c) Sleep mode, all functions closed. will turn (1) 2.2V＞WIP＞2.
ITEM SPECIFICATION (1) 2.2V＞WIP＞2.8V ( 50% Half-power ) (2) 2.2V＜WIP＞2.8V ( 100% Full-power ) Determinant Condition Remarks (3) Full / Half power switch at real time. (4) The determination of “Reversing Mode” need to consider the motor direction and panel setting. (1) Loop Load : 24V/50W max (2) With “short circuit” and “overload” protection 8.9.
11. Malfunction Message ITEM SPECIFICATION Take the connector pin (KEY) of controller as determinant signal, then converts it into digital code. Operation Feature When the controller send out an error message, red LED flashing with controller signal at same time, the “Error message code” will show on LCD. Usage Condition Flicker Frequency 1 sec.
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12. Power on Self-Test ITEM Initial Status SPECIFICATION When scooter power on, the control panel will go through a self-test routine; the backlight and all LCD segments will be tuned on for 3 seconds, then switch automatically to the general operation mode (ODO). 13. Temperature Sensor ITEM SPECIFICATION Operation Feature Temperature detected by temperature sensor (NTC) from transformation with signal.
15:Buttons ITEM SPECIFICATION Button General (TRIP) Left-Hand: MODE Button Display Mode Press SET Press MODE Right-Hand: SET Button for 3 seconds to reset TRIP at “00.0”. and SET simultaneously for more than 2 seconds. to enter “Setting Mode”, then 『Hour：MIN』start flashing. (1) When『Hour』flashing: Press SET to increase of number, then press MODE to enter “Setting Mode” of MODE to enter “Setting Mode” of 『MIN』.
16. Backlit LCD Backlit Press "MODE" key or "SET" button, the backlight will turn on. (None-Light Mode) Backlit will be turned off automatically if the button is not touched by users for 5-second long 17.System device Controller Charger Battery Wig Wag Bulb Ds162K01 Serial CTE 8A WP12280*2 (In-Series) CTE NCW-K001 24V/50W max Speed Control 1. Press H/L gear mode in order to change to H mode to L mode. Press Hold Press Hold button once in order to increase speed from scale 1 to scale 5.
CHARGING INTRUCTIONS Battery Charger Instruction 5A 2. SPECIFICATION Item BATTERY CHARGER (SWITCHING MODE) Model 4C24050A Output Current(DC) 5A Charging Voltage(DC) 28.8V Floating Voltage(DC) 27.
3. OPERATING INSTRUCTION (1)Make sure the battery charger output voltage is the same as the connecting battery. (2)Plug in the power cord. LED indicates green flash when AC power on. (3)Connect the battery charger to the battery. (4)Start charging; please refer to 4. LED INDICATION 4.
(4) Charging indicator (orange) cannot turn to green： ․ The battery might be defective, please stop charging and have the battery be repaired. (5) If the charging indicator (orange) turns to green (fully charged) immediately： ․ The battery may be in well-charged condition. ․ The battery may be defective if the battery is not fully charged. 6. CAUTION (1) Before using the battery charger, read all instructions and cautionary markings.
BATTERY INSTRUCTION & MAINTENANCE Read through the charger operating instruction before using it. If you use your scooter every day, please charge its batteries as soon as you finish using it for the day. Your scooter will be ready each morning. Avoid deeply discharging your scooter’s batteries. Charge the battery at least 24 hours a week if the power chair or scooter has not been used.
WARNING! If you hand is wet or sweaty, Do NOT replace the batteries. Please always use two batteries of the same type at the same amp-hour capacity. Always replace both batteries at the same time. Please do not mix old and new batteries together.
SCOOTER MAINTENANCE & REPAIR Your power scooter is designed for minimal maintenance. However, like any motorized vehicle it requires routine maintenance. To keep your power scooters or power wheelchairs for years of trouble-free operation, we recommend you follow the following maintenance checks as scheduled.
CARE AND MAINTENANCE Scooters require a minimal amount of care and maintenance. The following areas require inspection and/or care and maintenance. TIRE PRESSURE If equipped with pneumatic tires, always maintain the air pressure in psi rating indicated on each tire. Your power scooter comes with standard pneumatic tyres. If your power scooter comes with optional air tires, make sure to maintain the pressure of the tires between 30-35 psi.
AXLE BEARINGS AND THE MOTOR/TRANSAXLE ASSEMBLY These items are all prelubricated, sealed, and require no subsequent lubrication. WHEEL REPLACEMENT If your scooter is equipped with pneumatic tires and you have a flat tire, you can have the tube replaced. If your scooter is equipped with a solid tire insert either the solid insert or the entire wheel must be replaced depending on the model. Contact your authorized dealer regarding replacement wheels for your scooters.
CIRCUIT DIAGRAM 35 35
S15 - BOM LIST DRAWING 36 36
WARRANTY DECLARATION Quality/ Warranty Declaration Products are to be fit for purpose and of excellent quality and performance. For valid warranty claims Heartway will, at their discretion, replace/ repair/ refund items mutually agreed to be defective. Heartway’s Warranty as Following: Frame: Two-year limited warranty Controllers: One-and-a-half-year limited warranty Electronic Components and Charger: One-year limited warranty Warranty Exclusion.
TROUBLESHOOTING & FAULT REPAIR RHINO controller: Your scooter is fitted with a Rhino controller, which continuously monitors the operating conditions of your scooter. If it detects a problem it will indicate with error message by flashing light on the power ON/ OFF light. You must count the number of the flash, and see the list to check what kind of error has happened according to the number) Number of Fault Flashes 1 Impact on Notes Scooter Battery needs Will drive Battery charge is running low.
at Power Up inhibited key on. Return throttle to neutral, turn power off and back on again. Throttle may need to be re-calibrated Check throttle wiring. 7 Speed Pot Drive The throttle or its wiring is faulty. Check for open or Error inhibited short circuits. Throttle may not be correctly set up. Contact your service agent. 8 Motor Volts Drive The motor or its wiring is faulty. Check for open or Error inhibited short circuits. Contact your service agent.
Product Label to indicate the Serial Number Serial Number can be found on the label, which is placed on the scooter’s frame 40 40
WARNING! Failure to maintain the brushes could void the power scooter warranty. To inspect or replace the motor brushes: 1. Unscrew the motor brush caps. 2. Remove the brushes. Less than 9 mm 3. Inspect the brushes for wear. 4. Replace the brushes if necessary. New Motor Brush Worn Motor Brush Motor Brush caps Inspect the state of the battery terminals every six months. Make sure that they are not corroded and the connections are tight.
