Owner’s Manual Installation and Operation Models: 350TRSI-AUF 350TRSILP-AUF SAI Global Ref No GSCS20162 AS4553:2008 NOTICE DO NOT DISCARD THIS MANUAL • Important operating and maintenance instructions included. • Read, understand and follow these instructions for safe installation and operation. WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result causing property damage, personal injury, or death.
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING THIS APPLIANCE. MODELS: 350TRSI-AUF, 350TRSILP-AUF ARE SAI GLOBAL APPROVED FOR NATURAL GAS, PROPANE OR BUTANE AS A BALANCED FLUE HEATER. Refer to the appliance data plates for gas consumptions and pressures. Installation of this appliance should only be carried out by an authorized person in accordance with the manufacturer’s instructions.
Read this manual before installing or operating this appliance. Please retain this owner’s manual for future reference. A. Congratulations This owner’s manual should be retained for future reference. We suggest that you keep it with your other important documents and product manuals. Congratulations on selecting a Heat & Glo gas fireplace, an elegant and clean alternative to wood burning fireplaces.
B. SANS Compliance FOR YOUR SAFETY This appliance is designed to operate on LPG IF YOU SMELL GAS: • Turn off as supply at bottle • Extinguish all naked flames • Do not operate any electrical appliances • Ventilate the area • Check for leaks as detailed in this manual Novida Testing Service Liquefied Petroleum Gas Safety Association of Southern Africa Safe Appliance Verification If odor persist, contact your dealer or gas supplier immediately.
Safety Alert Key: • • • • DANGER! Indicates a hazardous situation which, if not avoided will result in death or serious injury. WARNING! Indicates a hazardous situation which, if not avoided could result in death or serious injury. CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE: Used to address practices not related to personal injury. Table of Contents A. Congratulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B. C. D. E. IntelliFire Plus™ Ignition System Wiring . . . . . . . . . . . . . . Optional Accessories Requirements . . . . . . . . . . . . . . . . . Blower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control Module Operation . . . . . . . . . . . . . . . . . . . . . . . . . 54 54 55 55 13 Finishing A. Mantel and Wall Projections. . . . . . . . . . . . . . . . . . . . . . . . 63 B. Facing Material. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C. Limited Lifetime Warranty AUSTRALIAN WARRANTY INFORMATION Warranty information in the attached manual is for international markets, not Australia. For Australian warranty information, please see below. Hearth & Home Technologies Inc (HHT) 7571 215th Street West, Lakeville, MN 55044 0011-1-651-345-1777 www.heatnglo.com HHT extends the following manufacturer’s warranty for HHT gas, wood, pellet, coal and electric hearth appliances that are purchased from an HHT authorised dealer.
Warranty Period Parts Labor Heat & Glo Manufactured Appliances and Venting Gas Wood 5 years 1 years 7 years 3 years X Components Covered Pellet EPA Wood X X Castings & baffles X X Manifold tubs HEAT & GLO chimney and termination Coal 10 years 1 year X Limited 3 year Lifetime X X X X X 90 Days X X X X X Electric Venting Burners, logs and refractory Firebox and heat exchanger X X All Replacement Parts beyond warranty period OTHER RIGHTS The HHT manufacturer’s warranty is
• • • • Non Heat & Glo venting components, hearth components or other accessories used in conjunction with the appliance. Any part of a pre-existing fireplace system in which an insert or a decorative gas appliance is installed. Removal, installation, reinstallation, set up or any other costs associated with a claim including travel and shipping charges for parts HHT’s obligation under this warranty does not extend to the appliance’s capability to heat the desired space.
1 Listing and Code Approvals A. Appliance Certification C. High Altitude Installations LABORATORY: SAI Global NOTICE: If the heating value of the gas has been reduced, these rules do not apply. Check with your local gas utility or authorities having jurisdiction. TYPE: Gas Space Heating Appliance When installing above 2000 ft. (610 m) elevation: STANDARD: AS4553:2008 Reduce input rate 4% for each 1000 ft. (305 m) above 2000 ft. (610 m).
2 User Guide Operating Instructions A. Gas Fireplace Safety • Keep remote controls out of reach of children. • Never leave children alone near a hot fireplace, whether operating or cooling down. WARNING • Teach children to NEVER touch the fireplace. HOT SURFACES! Glass and other surfaces are hot during operation AND cool down. • Consider not using the fireplace when children will be present. Hot glass will cause burns.
C. Fan Kit F. Fixed Glass Assembly A fan is shipped with this appliance. See Section 9.E. D. Clear Space G. Remote Controls, Wall Controls and Wall Switches WARNING! DO NOT place combustible objects in front of the fireplace or block louvers. High temperatures may start a fire. See Figure 2.2. Avoid placing candles and other heat-sensitive objects on mantel or hearth. Heat may damage these objects.
I. Lighting Instructions (IPI) FOR YOUR SAFETY READ BEFORE LIGHTING LIGHTING INSTRUCTIONS (IPI) WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life. 1. This appliance is equipped with an ignition device which automatically lights the burner. DO NOT try to light the burner by hand. A. This appliance is equipped with an intermittent pilot ignition (IPI) device which automatically lights the burner.
J. Control Module Operation MODULE 1. The control module has an ON/OFF/REMOTE selector switch that must be set. See Figure 2.3. OFF Position: Appliance will ignore all power inputs and will not respond to any commands from a wall switch or remote. The unit should be in the OFF position during installation, service, battery installation, fuel conversion, and in the event that the control goes into LOCK-OUT mode as a result of an error code.
K. After Fireplace is Lit Initial Break-in Procedure • The fireplace should be run three to four hours continuously on high. • Turn the fireplace off and allow it to completely cool. • Remove fixed glass assembly. See Section 9.E. • Clean fixed glass assembly. See Section 3. • Replace the fixed glass assembly and run continuously on high an additional 12 hours. This cures the materials used to manufacture the fireplace. NOTICE! Open windows for air circulation during fireplace break-in.
3 Maintenance and Service Any safety screen or guard removed for servicing must be replaced prior to operating the fireplace. Doors, Surrounds, Fronts Frequency: Annually When properly maintained, your fireplace will give you many years of trouble-free service. We recommend annual service by a qualified service technician. By: Homeowner A. Maintenance Tasks-Homeowner • Inspect for scratches, dents or other damage and repair as necessary.
B. Maintenance Tasks-Qualified Service Technician Burner Ignition and Operation The following tasks must be performed by a qualified service technician. By: Qualified Service Technician Gasket Seal and Glass Assembly Inspection Frequency: Annually By: Qualified Service Technician Tools needed: Protective gloves, drop cloth and a stable work surface. • Inspect gasket seal and its condition. • Inspect fixed glass assembly for scratches and nicks that can lead to breakage when exposed to heat.
4 Installer Guide Getting Started A. Typical Appliance System NOTICE: Illustrations and photos reflect typical installations and are for design purposes only. Illustrations/diagrams are not drawn to scale. Actual product may vary from pictures in manual HORIZONTAL TERMINATION CAP (SECTION 10.H) Note: Dual venting configurations ARE NOT allowed. Appliance MUST be vented EITHER ver tically OR horizontally. VERTICAL TERMINATION CAP (SECTION 10.
B. Design and Installation Considerations D. Inspect Appliance and Components Heat & Glo direct vent gas appliances are designed to operate with all combustion air siphoned from outside of the building and all exhaust gases expelled to the outside of the building. No additional outside air source is required. • Carefully remove the appliance and components from the packaging. Installation MUST comply with local, regional, state and national codes and regulations.
5 Framing and Clearances A. Selecting Appliance Location NOTICE: Illustrations reflect typical installations and are FOR DESIGN PURPOSES ONLY. Illustrations/diagrams are not drawn to scale. Actual installation may vary due to individual design preference. When selecting a location for the appliance it is important to consider the required clearances to walls (see Figure 5.1). WARNING! Risk of Fire or Burns! Provide adequate clearance around air openings and for service access.
B. Constructing the Appliance Chase Clearance to heat shield A chase is a vertical box-like structure built to enclose the gas appliance and/or its vent system. In cooler climates the vent should be enclosed inside the chase. The top and back of heater are defined by stand-offs. NOTICE: Treatment of ceiling firestops and wall shield firestops and construction of the chase may vary with the type of building. These instructions are not substitutes for the requirements of local building codes.
Note: The clearance to ceiling is measured from the top of the unit and it does not include the standoffs. A 1 in. E (25 mm) J B F H G C D I NOTE: FRAME OPENING HEIGHT IS GREATER THAN PLASTER OPENING HEIGHT. * MINIMUM FRAMING DIMENSIONS A DVP Pipe SLP Pipe Models 350TRSI-AUF 350TRSILP-AUF B Rough Opening (Width) Rough Opening (Width) in.
D. Mantel and Wall Projections WARNING! Risk of Fire! Comply with all minimum clearances as specified. Framing or finishing material closer than the minimums listed must be constructed entirely of noncombustible materials (i.e., steel studs, concrete board, etc). NON-COMBUSTIBLE BOARD SHIPPED WITH APPLIANCE Combustible Mantels NON-COMBUSTIBLE BOARD 305 279 254 229 203 178 305 152 279 127 254 229 102 203 76 178 152 51 127 102 76 51 1/2 in. (13 mm) SHEETROCK 3-1/2 in. (89 mm) 1/2 in.
6 Termination Locations A. Vent Termination Minimum Clearances WARNING A B 6 in. mm (min.) up to 20 in. (152 mm (min.) up to 508 mm) 18 in. minimum (457 mm minimum) 20 in. minimum (508 mm minimum) 0 in. minimum (0 mm minimum) Fire Risk. Maintain vent clearance to combustibles as specified. • DO NOT pack air space with insulation or other materials. Failure to keep insulation or other materials away from vent pipe may cause overheating and fire.
a j j h d See note 3 g M T k d I c e P h door n c e openable window f T h j b g T k See note 2 T = Flue terminal I = Mechanical air inlet M = Gas meter P = Electricity meter or fuse box Shading indicates prohibited areas for flue terminals a - Below eaves, balconies or other projections: MIN. CLEARANCE - in. (mm) Appliances up to 50 MJ/h input..................................................................................... 12 (300) Appliances over 50 MJ/h input........
7 Vent Information and Diagrams A. Approved Pipe D. Measuring Standards This appliance is approved for use with Hearth & Home Technologies DVP and SLP venting systems. Refer to Section 16.B for vent component information. Vertical and horizontal measurements listed in the vent diagrams were made using the following standards. DO NOT mix pipe, fittings or joining methods from different manufacturers. The pipe is tested to be run inside an enclosed wall.
Top Vent - Horizontal Termination V1 Minimum H1 Maximum Elbow only NOT ALLOWED 1 ft. 305 mm 2 ft. 2 ft. 610 mm 4 ft. 1.22 m 3 ft. 914 mm 8 ft. 2.44 m 4 ft. 1.22 m 10 ft. 3.05 m 5 ft. 1.52 m 16 ft. 4.88 m WARNING Fire Risk. Explosion Risk. Do NOT pack insulation or other combustibles between ceiling firestops. • ALWAYS maintain specified clearances around venting and firestop systems. • Install wall shield and ceiling firestops as specified.
Top Vent - Horizontal Termination - (continued) Two Elbows Note: A 6 in. (152 mm) section of straight flue must be attached to the heater before a 90° elbow. USE SLP SERIES COMPONENTS ONLY V1 Minimum H1 + H2 Maximum Elbow only Not allowed 6 in. 152 mm 1 ft. 305 mm 1 ft. 305 mm 2 ft. 610 mm 2 ft. 610 mm 4 ft. 1.22 m 3 ft. 914 mm 6 ft. 1.83 m 4 ft. 1.22 m 8 ft. 2.44 m 5 ft. 1.52 m 10 ft. 3.05 m 30 ft. 9.14 m 10 ft. 3.05 m V1 + H1 + H2 = 30 ft. (9.14 m) Maximum H1 + H2 = 10 ft.
Top Vent - Horizontal Termination - (continued) Three Elbows Note: A 6 in. (152 mm) section of straight flue must be attached to the heater before a 90° elbow. USE SLP SERIES COMPONENTS ONLY V1 Min. H1 Max. V2 Min. H2 Max. 6 in. 152 mm 1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm 2 ft. 610 mm 2 ft. 610 mm 2 ft. 610 mm 2 ft. 610 mm 2 ft. 610 mm 3 ft. 914 mm 4 ft. 1.22 m 3 ft. 914 mm 3 ft. 914 mm 4 ft. 1.22 m 6 ft. 1.83 m 4 ft. 1.22 m 4 ft. 1.22 m 5 ft. 1.
Top Vent - Vertical Termination MODEL FLUE TERMINATION APPROVALS 350TRSI-AUF 350TRSILP-AUF SLP-TVHW, DVP-TVHW This model is approved to use DVP or SLP Series flue pipe components. A DVP-TVHW or SLP-TVHW vertical Termination Cap must be used to terminate flue systems in a vertical position. Straight Up Vertical Flue System Figure 7.7 shows straight up vertical flue system approved for use on this model. If the heater installation requires a vertical flue exceeding 14-3/4 in. (4.
FLUE TERMINATION APPROVALS DVP-TRAP2 HORIZONTAL TERMINATION CAP DVP-FBHT HORIZONTAL TERMINATION CAP DVP-TVHW VERTICAL TERMINATION CAP MODEL 350TRSI-AUF 350TRSILP-AUF Flue System Approvals And Installations These models have flue starting collars on both the top and the back of the unit. Depending upon the installation, decide which ONE set of starting collars will be used to attach the flue system. The starting collar sealing cap must remain on the starting collar NOT used.
Top Vent - Vertical Termination - (continued) Two Elbows Note: A 6 in. (152 mm) section of straight flue must be attached to the heater before a 90° elbow. USE SLP SERIES COMPONENTS ONLY V1 H1 Maximum V2 V1 + V2 Min. Elbow only Not allowed * * * 6 in. 152 mm 2 ft. 610 mm * * * 1 ft. 305 mm 4 ft. 1.22 m * * * 2 ft. 610 mm 6 ft. 1.83 m * * * 3 ft. 914 mm 8 ft. 2.44 m * * * 4 ft. 1.22 m 12 ft. 3.66 m * * * 5 ft. 1.52 m 16 ft. 4.
Top Vent - Vertical Termination - (continued) V1 Three Elbows H1 + H2 Elbow only V2 V1 + V2 Minimum H1 + H2 Maximum 1 ft. 305 mm * * * 1 ft. 305 mm 6 in. 152 mm 2 ft. 610 mm * * * 2 ft. 610 mm 1 ft. 305 mm 2 ft. 610 mm * * * 2 ft. 610 mm 2 ft. 610 mm 4 ft. 1.22 m * * * 4 ft. 1.22 m 3 ft. 914 mm 6 ft. 1.83 m * * * 6 ft. 1.83 m 4 ft. 1.22 m 8 ft. 2.44 m * * * 8 ft. 2.44 m 5 ft. 1.52 m 12 ft. 3.66 m * * * 12 ft. 3.66 m H1 + H2 = 12 ft. (3.
Rear Vent - Horizontal Termination No Elbow H1 Minimum H1 Maximum 6-1/2 in. (165 mm) 18 in. (457 mm) USE DVP SERIES COMPONENTS ONLY H Figure 7.12 One 45º Elbow Do not use a 45º elbow in corner installations. Use two 90º elbows instead. H1 USE DVP SERIES COMPONENTS ONLY Figure 7.13 34 Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev.
Rear Vent - Horizontal Termination - (continued) H1 Maximum Two Elbows USE DVP SERIES COMPONENTS ONLY V1 Minimum H2 Back to Back 90º Elbows 6 in. 152 mm 6 in. 152 mm 6 in. 1 ft. 305 mm 1 ft. 2 ft. 610 mm 2 ft. 3 ft. 914 mm 3 ft. 4 ft. 1.22 m 4 ft. H1 + H2 Maximum 6 in. 152 mm 1 ft. 305 mm 152 mm 1 ft. 305 mm 1-1/2 ft. 457 mm 305 mm 1 ft. 305 mm 2 ft. 610 mm 610 mm 2 ft. 610 mm 4 ft. 1.22 m 914 mm 4 ft. 1.22 m 8 ft. 2.44 m 1.22 m 6 ft. 1.83 m 10 ft. 3.
Rear Vent - Vertical Termination One Elbow V1 Minimum H1 Maximum 1 ft. 305 mm 3 ft. 914 mm 2 ft. 610 mm 6 ft. 1.83 m 3 ft. 914 mm 8 ft. 2.44 m 4 ft. 1.22 m 11 ft. 3.35 m 5 ft. 1.52 m 12 ft. 3.66 m V1 + H1 = 36 ft. (10.97 m) Maximum H1 = 12 ft. (3.66 m) Maximum USE DVP SERIES COMPONENTS ONLY V1 H1 Figure 7.16 V1 Minimum Two Elbows H1 + H2 Maximum 2 ft. 610 mm 1 ft. 310 mm 3 ft. 915 mm 2 ft. 610 mm 4 ft. 1.22 m 3 ft. 914 mm 8 ft. 2.44 m 1.22 m 10 ft. 3.
Rear Vent - Vertical Termination - (continued) H1 Maximum Three Elbows V2 V1 Minimum H2 H1 + H2 Maximum 6 in. 152 mm 6 in. 152 mm 6 in. 152 mm 1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm 1 ft. 305 mm 2 ft. 610 mm 2 ft. 610 mm 2 ft. 610 mm 3 ft. 914 mm 4 ft. 1.22 m 3 ft. 914 mm 3 ft. 914 mm 6 ft. 1.83 m 7 ft. 2.13 m 4 ft. 1.22 m 4 ft. 1.22 m 8 ft. 2.44 m 9 ft. 2.74 m 5 ft. 1.52 m 5 ft. 1.52 m 8 ft. 2.44 m 12 ft. 3.66 m H1= 5 ft. (1.52 m) Max.
8 Vent Clearances and Framing A. Pipe Clearances to Combustibles B. Wall Penetration Framing WARNING! Risk of Fire! Maintain air space clearance to vent. DO NOT pack insulation or other combustibles: Combustible Wall Penetration • Between ceiling firestops • Between wall shield firestops • Around vent system Failure to keep insulation or other material away from vent pipe may cause over heating and fire. Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm).
C. Install the Ceiling Firestop A ceiling firestop MUST be used between floors and attics. • DVP pipe only - Frame an opening 10 in. x 10 in. (254 mm by 254 mm) whenever the vent penetrates a ceiling/floor (see Figure 8.3). ATTIC ABOVE • SLP pipe only - Frame opening 9 in. x 9 in. (229 mm x 229 mm) whenever the vent penetrates a ceiling/floor (see Figure 8.3). • Frame the area with the same sized lumber as used in ceiling/floor joist.
D. Install Attic Insulation Shield BEND ALL TABS INWARD 90° TO MAINTAIN CLEARANCE AND PREVENT INSULATION FROM FALLING INSIDE WARNING! Fire Risk. DO NOT allow loose materials or insulation to touch vent. Hearth & Home Technologies Inc. requires the use of an attic shield. An attic shield constructed of 26 gauge minimum metal that extends at least 2 in. (51 mm) above insulation is required. Attic shields must meet specified clearance and be secured in place.
9 Appliance Preparation A. Top Vent CAUTION! Risk of Cuts, Abrasions or Flying Debris. Wear protective gloves and safety glasses during installation. Sheet metal edges are sharp. Note: Actual unit may look different than the fireplace shown in this section. NOTICE: Once appliance is set up for top or rear venting, it CANNOT be changed at a later time. 2 SCREWS Figure 9.4 Remove the seal cap. Figure 9.1 For top vent, remove the two screws holding the top heat shield in place.
NOTICE: Once the seal cap has been removed it CANNOT be reattached. 2 SCREWS Figure 9.7 To attach the first section of vent pipe, make sure to use the fiberglass gasket to seal between the first vent component and the outer fireplace wrap. Use 2 self tapping screws to secure the gasket to the outer wrap. Figure 9.10 Fold the center parts of the retaining band out and use to remove the seal cap. Note: Once the seal cap has been removed, it cannot be reattached. B.
• Keep nailing tabs flush with the framing. • Level the appliance from side to side and front to back. • “Square” the unit by securing diagonal dimensions to within 1/4 inch (6 mm) of each other. See Figure 9.15. • Shim the appliance as necessary. It is acceptable to use wood shims underneath the appliance. • Secure the appliance to the framing by using nails or screws through the nailing tabs.
E. Covers Removal For Servicing PILOT BRACKET RETAINING SCREWS Control Compartment Access Door • Lift the lower door up and out to access the gas controls. Trim Door and Glass Door • Lift the front trim door up and out away from the appliance side surrounds. Replace the door when servicing is complete. • Noting carefully how the brackets fit on the glass, release the two spring latches at the top and two at the bottom of the glass door. Carefully lift the glass up and out away from the appliance.
10 Installing Vent Pipe (DVP and SLP Pipe) A. Assemble Vent Sections (DVP Pipe Only) Attach Vent to the Firebox Assembly Note: The end of the pipe sections with the lanced tabs will face toward the appliance. Attach the first pipe section to the starting collar: • Lanced pipe end to the starting collar • Inner pipe over inner collar • Push the pipe section until all lanced tabs snap in place • Lightly tug on pipe to confirm it has locked.
B. Assemble Vent Sections (SLP Pipe Only) C. Assemble Slip Sections To attach the first vent component to the starting collars of the appliance: • Slide the inner flue of the slip section into the inner flue of the pipe section and the outer flue of the slip section over the outer flue of the pipe section. See Figure 10.6. • Lock the vent components into place by sliding the pipe section onto the collar. • Slide together to the desired length.
D. Secure the Vent Sections E. Disassemble Vent Sections • Vertical runs of DVP pipe must be supported every 8 ft. (2.44 m) after the 25 ft. (7.62 m) maximum unsupported rise. • Rotate either section (see Figure 10.10) so the seams on both pipe sections are aligned as shown in Figure 10.11. • Vertical runs of SLP pipe must be supported every 8 ft. (2.44 m). • Pull carefully to separate the pieces of pipe. • Horizontal sections must be supported every 5 ft. (1.52 m).
F. Install Support Brackets For Horizontal Runs - The flue system must be supported every 5 ft. (1.52 m) of horizontal run by a horizontal pipe support. To install support brackets for horizontal runs: 10 in. (254 mm) INTERIOR WALL SHIELD • Place the pipe supports around the flue pipe. • Nail the pipe supports to the framing members. 12 in. (305 mm) For Vertical Runs - The flue system must be supported every 8 ft. (2.44 m) above the heater flue outlet by wall brackets.
If the area above the ceiling is NOT an attic, position and secure the ceiling firestop on the ceiling side of the previously cut and framed hole. Rear Flue Heat Shield 1-1/2 in. (38 mm min) overlap Interior Wall Shield JOIST Outer Flue Inner Flue CEILING INTERIOR NAILS (4 REQUIRED) CEILING FIRESTOP Figure 10.15 Ceiling Firestop (Ceiling Side) If the area above the ceiling IS an attic, position and secure the firestop on top of the previously framed hole. NAILS (4 REQUIRED) EXTERIOR Figure 10.
I. Heat Shield Requirements for Horizontal Termination WARNING! Risk of Fire! To prevent overheating and fire, heat shields must extend through the entire wall thickness. • DO NOT remove the heat shields attached to the wall shield firestop and the horizontal termination cap (shown in Figure 10.18). J. Install Metal Roof Flashing • See minimum vent heights for various pitched roofs (Figure 10.19) to determine the length of pipe to extend through the roof.
L. Install Vertical Termination Cap CAULK • Locate and mark the flue center point on the underside of the roof, and drive a nail through the center point. • Make the outline of the roof hole around the center point nail. • The size of the roof hole framing dimensions depend on the pitch of the roof. There MUST BE a 1 in. (25 mm) clearance from the vertical flue pipe to combustible materials. • Mark the roof hole accordingly. • Cover the opening of the installed flue pipes. • Cut and frame the roof hole.
11 Gas Information A. Gas Pressure Requirements Incoming gas line should be piped into the valve compartment and connected to the ISO 7-Rp 1/2 (BSP Rp 1/2) threaded gas inlet connection on the manual shutoff valve. WARNING! Risk of Explosion! An in-line regulator MUST be installed if the gas pressure exceeds 3.7 kPa. Failure to install a regulator could damage valve. Leak test all gas line points and the gas control valve prior to and after starting the gas appliance.
The gas is introduced to the appliance on the left hand side. See Figure 11.1. • Section 16 also shows gas line access. After the gas pipe installation is complete, check carefully all gas connections for leaks with a commercially-available, noncorrosive leak check solution. Be sure to rinse off all leak check solution following testing. DO NOT USE AN OPEN FLAME.
12 Electrical Information A. Wiring Requirements • For units installed in Australia, the residence’s 220/240 wall outlet to which this appliance’s power cord is connected, must be wired to an in-line on/off switch. This is required for servicing and/or resetting the control module in the event of a control module LOCK-OUT. NOTICE: This appliance must be installed by a qualified electrician in accordance with the relevant national and local regulations.
BLUE BROWN GREEN/ YELLOW Figure 12.2 D. Blower These heaters have a factory installed fan and electrical junction cord. These components are located behind the lower door. Use of the fan requires that the Junction cord (factory installed) be connected to 220/240 VAC service before permanently enclosing the heater. The service cord is found on the right exterior side of the unit. See Figure 12.2 for wire connection detail. E. Control Module Operation 1.
Hearth & Home Technologies disclaims any responsibility for, and the warranty will be voided by, the following actions: • Installation and use of any damaged system component. • Modification of the system component. • Installation other than as instructed by Hearth & Home Technologies. • Installation and/or use of any component part not approved by Hearth & Home Technologies. Any such action may cause a fire hazard. • Read, understand and follow these instructions for safe installation and operation.
FCC Requirements Installation of Remote Control Housing WARNING! Risk of Fire! Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. CAUTION! Risk of Fire! DO NOT install damaged or modified components. Warranty will be voided if damaged or modified components are installed.
Programming the RC300AU to the Control Module CAUTION! Risk of burns! DO NOT program the remote control to the control module when fireplace is hot. • Verify the ON/OFF/REMOTE switch is in the REMOTE position. Green LED light will blink three times and the control module will beep once 5 seconds later when ready. See Figure 7. • Using a small item (such as a paper clip) press and release the LEARN button located near the ON/OFF/ REMOTE switch. See Figure 12.10.
Display Screen FIREPLACE STATUS Idle When Remote is in ON Mode THERMOSTAT DESIRED TEMP SETTING The remote control will go into an idle mode if no buttons are pressed within 5 seconds. Press any button to resume full functionality. In idle mode only active functions will show on the screen.
About ON Mode Adjusting Fan Speed • All functions can be accessed when the remote control is in the ON mode. • Press the MENU button to activate the menu. • Only active functions will be displayed when the remote control is in the ON mode. For example: if the fan is the only function that’s active, the fan icon and flame will be the only icon shown in the display.
Adjusting Thermostat Power Outage • Press the MENU button to activate the menu. • If fireplace battery backup system IS installed at time of power outage, fireplace operation will not be interrupted. • Using the UP and DOWN arrows highlight the THERMO icon and press SELECT. • Use the UP and DOWN arrows to turn the THERMO ON or OFF, then press SELECT (the SET TEMP will start blinking). Using the UP and DOWN arrows select the desired temperature and press SELECT.
Frequently Asked Questions/Troubleshooting Symptom Possible Cause Corrective Action Batteries Verify batteries are functional and installed correctly. Remote control is in Child Lock mode Disengage Child Lock mode. Buttons not being pressed firmly Press button firmly for one to two seconds to ensure transmission to module. Control module is not in “REMOTE” mode Ensure module switch is set to REMOTE.
13 Finishing A. Mantel and Wall Projections B. Facing Material WARNING! Risk of Fire! Comply with all minimum clearances as specified. Framing closer than the minimums listed must be constructed entirely of noncombustible materials (i.e., steel studs, concrete board, etc.) • Metal front faces may be covered with non-combustible materials only.
14 Appliance Setup A. Remove Fixed Glass Assembly See Section 9.E. B. Remove the Shipping Materials Remove shipping materials from inside or underneath the firebox. C. Clean the Appliance Clean/vacuum any sawdust that may have accumulated inside the firebox or underneath in the control cavity. D. Accessories Install approved accessories per instructions included with accessories. Contact your dealer for a list of approved accessories.
E. Log Placement Instructions Log Assembly: LOGS-350CE-D PILOT BRACKET TAB 1 BURNER TABS 4 2 SUPPORT BRACKET 5 3 6 Carefully remove the logs from the packaging. CAUTION: Logs are fragile! 1 1 LOG #1 (SRV327-701): Place log #1 at the rear of the unit, with the left edge behind the tab on the pilot bracket. The right side sits behind the tab on the support bracket.
3 3 LOG #3 (SRV705-703): Rest log #3 against the right front grate corner and place its slot over the right burner tab. 4 2 4 1 LOG #4 (SRV530-716): 1 2 Place the left end of log #4 in the groove on log #2 and the right end on log #1 as shown. 1 5 1 5 LOG #5 (SRV438-724): Locate the top of log #5 onto log #1 and log #3, and place the bottom on the right side of the fourth grate tine. 66 Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev.
6 6 LOG #6 (SRV540-704): Place log #6 against the second and third grate tines. If sooting occurs, the logs might need to be repositioned slightly to avoid excessive flame impingement. Heat & Glo • 350TRSI-AUF, 350TRSILP-AUF • 2089-980 Rev.
15 Troubleshooting With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician. A.
Troubleshooting (continued) Symptom 4. Pilot lights but continues to spark, and main burner will not ignite. (If the pilot continues to spark after the pilot flame has been lit, flame rectification has not occurred.) 5. Carbon Deposition Possible Cause A. A shorted or loose connection in flame sensing rod. Corrective Action Verify all connections to wiring diagram in manual. Verify connections underneath pilot assembly are tight.
16 Reference Materials A. Appliance Dimension Diagram Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 5.
B. Maintenance Tasks Inspect Doors Maintenance Tasks 1. Inspect for scratches, dents or other damage and repair as necessary. 2. Verify no obstructions to airflow. 3. Verify maintenance of proper clearance to combustible household objects. Gasket Seal, Glass Assembly and Glass 1. Inspect gasket seal and its condition. 2. Inspect glass panels for scratches and nicks that can lead to breakage when exposed to heat. 3. Confirm there is no damage to glass or glass frame. Replace as necessary. 4.
C. Vent Components Diagrams Pipe Effective Height/Length 10-1/2 in. (267 mm) Millimeters 4 102 DVP6 6 152 DVP12 12 305 DVP24 24 610 DVP36 36 914 DVP48 48 1219 10-7/8 in. (276 mm) DVP6A 3 to 6 76 to 152 DVP45 (45º Elbow) DVP12A DVP4 DVP Pipe (see chart) Effective Length Inches 45 ° 4-7/8 in. ( 276 mm) 3 to 12 76 to 305 DVP12MI 3 to 12 76 to 305 DVP24MI 3 to 24 76 to 610 11-3/8 in. (289 mm) 10 in. (254 mm) 1 in. (25 mm) 7-3/8 in. (187 mm) 1-1/4 in. (32 mm) 10 in.
C. Vent Components Diagrams (continued) Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be used on a wall 4 in. to 7-1/4 in. (102 mm to 184 mm) thick. If wall thickness is less than 4 in. (102 mm) the existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 in. (184 mm) a DVP-HSM-B will be required. 8 in. (203 mm) Heat Shield 15-1/8 in. (384 mm) Term Cap Trap2 Max Effective Length 12 in.
C. Vent Components Diagrams (continued) 8-1/8 in. (206 mm) 13 in. (330 mm) Effective Length 5-3/4 to 8-3/8 in. 146 to 213 mm 5-1/2 in. 140 mm 87° 8-3/8 in. 213 mm 3° 15 in. (381 mm) 10-1/2 in. 267 mm 10-7/8 in. 276 mm DVP-HRC-SS DVP-HRC-ZC-SS Horizontal Termination Cap WARNING Fire Risk. • When using DVP-HRC-SS and DVP-HRC-ZCSS termination caps on top vented fireplaces, a 6 inch (152 mm) minimum vertical vent section is required before installing first elbow. 12 in. 305 mm 31 in. (787 mm) 7-1/4 in.
B. Vent Components Diagrams (continued) 6-1/2 in. 165 mm 6-1/2 in. 165 mm 8-3/4 in. 222 mm 6-1/2 in. 165 mm 9-1/4 in. 235 mm 6 in. 152 mm 6-5/8 in. 168 mm SLP45 45° Elbow 6-5/8 in. 168 mm 9-7/8 in.
B. Vent Components Diagrams (continued) Note: Heat shields MUST overlap by a minimum of 1-1/2 in. (38 mm). The heat shield is designed to be used on a wall 4 in. to 7-1/4 in. (102 mm to 184 mm) thick. If wall thickness is less than 4 in. (102 mm) the existing heat shields must be field trimmed. If wall thickness is greater than 7-1/4 in. (184 mm) a DVP-HSM-B will be required. 8 in. (203 mm) Heat Shield 15-1/8 in. (384 mm) Term Cap Max Effective Length 12 in.
D. Service Parts 350TRSI-AUF, 350TRSILP-AUF Beginning Manufacturing Date: July 2010 Ending Manufacturing Date: ______ 28" Direct Vent Fireplace Log Set Assembly 4 2 1 5 7 3 6 9 8 10 11 15 12 16 13 14 IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer.
350TRSI-AUF, 350TRSILP-AUF Service Parts Beginning Manufacturing Date: July 2010 Ending Manufacturing Date: ______ #17 Valve Assembly 17.1 17.2 17.3 17.4 17.5 17.16 17.15 17.14 17.13 17.6 17.7 17.8 17.9 17.12 17.10 17.11 IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer. ITEM DESCRIPTION Pilot Assembly N 17.
Service Parts List 350TRSI-AUF, 350TRSILP-AUF IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts for your appliance please provide model number and serial number. All parts listed in this manual may be ordered from an authorized dealer. ITEM DESCRIPTION COMMENTS Exhaust Restrictor PART NUMBER 2089-299 Gasket Assembly Includes: Burner Neck, Shutter Bracket, Vent, Seal Cap, Valve Plate and Air Passage Gaskets.
E. Contact Information Heat & Glo, a brand of Hearth & Home Technologies Inc. 7571 215th Street West, Lakeville, MN 55044 www.heatnglo.com Please contact your Heat & Glo dealer with any questions or concerns. For the location of your nearest Heat & Glo dealer, please visit www.heatnglo.com.